Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleAm happy on How the viewing and the property and staff relationship excellent
Good Afternoon. Thank you for your 5 star review of our Lettings Assistant Branch Manager Ben - we truly appreciate you taking the time to let everyone know how great he is! Thanks, Emily Wheat Branch Manager for Lettings Hanley :)
5/5
TrustpilotCustomer Service Second to None
Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB
Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Winsford Sales Team
5/5
TrustpilotAppreciate the valuable assistance…
Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.
5/5
GoogleOlivia has been extremely helpful with my property sale. Her kind and professional approach made me feel confident in quite complicated situation that we will achieve the best price for my home. Many thanks!
Hello Julia, Thank you for sharing your experience with us. We are glad to hear that our residential sales team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Phil Jones, branch sales manager. Butters John Bee Hanley
5/5
TrustpilotTop notch service!
I was very happy with the level of service and professionalism I recieved from Michael Ferris and the rental team at Butters John Bee concerning my recent experience in becoming tenant of a house managed by them.Everything went smoothly, and Michael was always ready with explanations and assistance whenever required - which made the whole situation very satisfactory - especially as it was during the current Covid-19 situation.I would very happily use them in the future should I wish to move again.
Dear MarkThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleWe have found dealing with Butters John Bee as a company has been painful on some levels and very good on others. Stacey O'Hara in Property Management has been a very dependable contact who has dealt with the issues on our property in a professional and positive manner. She has managed to respond to a number of challenging issues with competence and understanding and ensured we had the right outcome when it was within her remit.
Good afternoon, Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Stacey O'Hara Hanley property manager
5/5
GoogleI would like to share the excellent service and professionalism that I have received from Madeeha (mortgage advisor)at Hanley Butters John Bee. My first contact with Madeeha was 10 minutes before closing time on a Saturday afternoon. Madeeha had time for to see me. I was really impressed with this! My situation was not straight forward. I had to ensure fund were available in a relatively short period of time. Madeeha was able to advise, support and chase up issues as they arrived. I feel speed of the purchase of the property was helped considerably by Madeeha.
Dear Gurj, Thank you very much for your lovely feedback about our financial advisor Maddie. I am really pleased to hear that you are happy with the service that was provided. Kind Regards, Hanley Sales Manager
5/5
GoogleA good experience with Lleyton harding Taylor ,explained everything,a good communicator
Many thanks for your review. It is greatly appreciated!
1/5
TrustpilotTaking advantage of lockdown to mislead charities
TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.
Dear Harriet, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotShameful
Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.
Dear Pete, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleExcellent service from both the lettings and sales sides! Phil Jones is a friendly helpful and honest person with the right local knowledge, whom you can trust to advise you and guide you through the whole process of buying, negotiating and selling your next home . Excellent customer service Phil..." Enjoy your to trip to France" ...
Hello, Thank you so much for your 5 star review of Phil Jones. I am delighted that you are happy with the service that we provide. If we can help in any way at all, please call us on 01782 202600. Kind regards Phil Jones Sales, Branch Manager
5/5
GoogleI have had a great experience with Owen who is part of the lettings side of John Bee. Honestly I felt so welcome to be using John Bee to find my family a home. I recommend Owen and John Bee to anyone needing anything to do with property in and around Stoke and Staffordshire. Thanks again Owen.
Thank you for taking time out to leave Owen a review. Kind regards Butters John Bee Residential lettings
5/5
TrustpilotI am giving 5 stars to Andy Pass
I am giving 5 stars to Andy Pass. There's been a few bumps along the way whilst renting our property out with yourselves. Anytime I've been passed over to Andy it's been dealt with very quickly. I email Andy direct now, and he's always happy to help, and gets the situation sorted. I feel confident staying with this company knowing Andy is just on the other end of the phone/email to help with any concerns/paperwork etc I may need. Thanks for all your help Andy, you're a credit to the company 🤩🤩
Hello Andy,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotRebekka - Hanley Lettings
So far so good !! Rebekka is simply amazing , she has helped myself and my partner getting our first rented property which is a big step for someone who is only 18 years old. No matter what the query is or question she is always willing to help solve my worries. Customer service is outstanding , made me feel so reassured and always reply back as soon as she can. Even given everything going on in the world right now. Hoping to all be moved in and settled soon - Thankyou Rebekka !!
Hello Alex,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotBeen trying to get a house in telford…
Been trying to get a house in telford to rent, and was honest to the best of our ability and knowledge. We was rejected for the house and was told there keeping the holding deposit for misleading information, we have evidence to to prove we had no knowledge of the issue via emails and family members as verbal witnesses. I'd like to point out that this should be made illegal and they shouldn't be able to do this. Not now we have a pandemic and money is tight for everyone. We are now out of pocket for for £138. That they will keep for themselves. We was told we had to pay unordered to continue with with application. Why would we pay that then lie? Who is that silly? We want our money back!
Hi We are sorry to hear this is how you feel and not the service we strive to achieve. We would like to look into this if that is ok? Please email details of the branch and your complaint to help@bjbmail.com and we can investigate.Regards,butters john bee
5/5
TrustpilotWe have had an excellent experience…
We have had an excellent experience with Buttersjohnbee estate agents in Congleton. Denise Mellor has been fantastic in keeping us informed and up to date with the progress of our property sale. She pushed our property and achieved the full asking price. Denise has great people skills and even better sense of humour that made the whole process more enjoyable.
Hi,Thank you for taking the time to leave us a great review about your experience with us and Denise from the Congleton branch!
5/5
TrustpilotDuring the pandemic of covid 19
During a pandemic of the covid 19 virus and myself being a key worker I am so greatful to the staff at Butters John Bee in the Crewe branch specifically Corrie for making the application and move in to my and my sons future home a success. There was never any question to small an issue to big. Your constant reassurance and positive attitude made all of this possible. Even though we could not meet face to face the time and effort you put in speaking and explaining things to me via phone and email was amazing. I just can not thank you enough! You gave me and my son a home in which I can watch him grow....I am forever grateful to you Corrie and the team. I look forward to any contact we may have.
Dear AprilThank you so much for your fantastic review, we will ensure your comments are passed on to Corrie and the team, please do not hesitate to contact us if you need further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleClare Ryan(BUTTERS JOHN BEE)what can I say,Great experience from start to exchange, She shows Great professional attitude..Great knowledge off the industry seconded to none, Reasoring on Value and market place. Advertised Propert for four days(Sold)for asking price..Thanks to Pennie in Sales/Bookings,Brilliant ball of Energy she gets things done in a Heartbeat...will be shouting from the roof tops about my experience and will be selling again with Butters John bee.👏
Hello Stuart. Thank you so much for the 5 star review of Clair and Penny. Clair is great at getting properties organised straight away, we then discuss them every morning so that the rest of the team, including Penny, are all motivated to help you move. You are right, Penny does get things done immediately. If we can be of any other assistance please give us a call. Kind regards, Phil Jones, Branch Manager, Hanley.
5/5
GoogleWe had a very good experience with Butter John Bee regarding the sale of our house, especially Elle Coope who handled our case. Within a week we had an offer on our house. She kept us informed all the way through the process and she answered all our questions. Excellent customer service and communication. If you're looking for professional and reliable estate agents, I would recommend Butter John Bee.
Hello Lucian. Thank you so much for the 5 Star review of Elle Coope. Elle is absolutely great at explaining the whole process for her clients and keeping them informed along the way. Elle is also delighted with her 5 star review. I hope everything goes well for the future. If you need any other help or advice, please feel free to give us a call. Kind regards Phil Jones Branch Manager Hanley.
5/5
TrustpilotGreat letting agents. Their communication is A+
I've recently purchased a BTL property in Wolverhampton and contacted various letting agents to see who I'd like to manage the property. After speaking to Elisha at BJB, I was very impressed with her professional and friendly advice. Her communication is great and always returns my calls, unlike other letting agents I've worked with. When Elisha wasn't available, Luke was always happy to help. BJB was quick at marketing my property and are doing all they can to let it in these uncertain times during the U.K lockdown. Keep up the great work.
Rob Hills, we strive for 100% satisfaction, and it is great to see you had such a positive experience at butters john bee Wolverhampton Lettings. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
TrustpilotI have recently used Butters John Bee’s letting agency
I have recently used Butters John Bee’s letting agency after being with another agency for nearly 4 months without them getting me a tenant. After 3 days with Butters John Bee they have found me a tenant! Charlotte Foden has been dealing with my property and I can’t praise her enough. She has kept me informed of all viewings and provided feedback after each viewing. She has also answered any questions I have and even though the office is shut due to the COvID-19 lockdown, Charlotte is still working hard on getting the let completed whilst working from home. I am very impressed and can’t recommend BJB and Charlotte enough!
Hello Lisa,Thank you for your review and kind words about Charlotte, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotWe recently marketed a property with Butters John Bee, Winsford.
We recently marketed a property with Butters John Bee in Winsford and found the team, particularly Lauren and Kathy who we dealt with in the main, to be extremely helpful. As we didn't live at the property, and worked full time, not only did they fit all necessary appointments around us but also took care of all the viewings, ensured all necessary information was to hand for the interested parties, and gave great feedback on all viewings. Extremely pleased with the service we received and very happy to recommend to anybody looking to put their property on the market.
thank you for your kind words and this wonderful review!
5/5
TrustpilotGreat advice From Michael at Butters
Been speaking to Michael at Butters in Crewe as interested in buying an investment property in the area, as a novice to this I have needed some good advice on types of property to buy and the best areas to get the best rental amounts, he has always given me plenty of his time to discuss the best options and I have never been made to feel like I was pestering him with all the questions and queries I have had, I have really appreciated his help and would recommend all novices to speak to him if needing any advice on buying rental properties in the Crewe area.. Thanks Michael
Dear Mrs ThompsonThank you so much for your fantastic 5 star review and your lovely comments, if you need any further help or advice please do not hesitate to contact us.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleAshleigh has has been a great help
Hi Dan, thank you for taking the time to leave a great review for Ashleigh in Property Management!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
