Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

I just want to say a big thank you to Mr. Abu Miah for his excellent support. When I was about to move into my rented house, I found it was very dirty and there were some toilet and plumbing issues. I contacted the property management team, and Mr. Abu Miah was very professional, helpful, and understanding. He listened to my concerns, spoke with the landlord, and arranged for the house to be cleaned and the plumbing issues to be fixed. The work is still in progress, so I'll update my review once everything is completed. But I really appreciate everything he has done so far. Thank you, Mr. Abu Miah, for your great customer service. Highly recommended!

Muhammad · 11 September 2026

★★★★★ 1/5

Google

Hi, My contact for property lettings Alicia was very friendly and always is on hand to advise and help. She was thorough on her work and provided me with the latest information in a timely manner. However in the long run Butters John Bee Lettings and property management has deteriorated rapidly, they ignore tenants and landlords requests to such a point that repairs could not be carried out as information has not been passed from tenant to landlord until full failure. Took over a year to increase the rent after continued communications all of which were ignored. If you value service do not use this company if you value a management team that care.

Harry · 15 April 2026

★★★★★ 1/5

Trustpilot

Really Poor.

Bungalow placed on the market with Butters John Bee - the service and attention to detail was diabolical. Viewings were arranged with potential buyers turning up on different days than planned. No time given for viewings and needed to chase for arranged viewing times. No feedback received after viewings. Then when ending the arrangement with Butters John Bee they couldn’t find the front door key (didn’t remember having it) and then presented lots of keys with none of them having identity tags on them showing the property. One of the staff had to follow my father home to see which key was his front door key (so not giving the wrong house key to someone - they had not / do not tag house keys). This from probably the most expensive estate agent in the area - just a diabolical experience.

David · 6 October 2026

★★★★★ 1/5

Trustpilot

Absolutely avoid

Absolutely avoid The most unprofessional and unhelpful letting agency I think I have ever encountered. Our experience with Butters John Bee has been appalling from start to finish. Calls and emails have repeatedly been ignored, sometimes for months, and we have then been told that they have “no information” about issues that we had already reported and chased multiple times. The complete lack of communication and accountability is frankly unacceptable. Maintenance issues were left unresolved for months, despite being reported. There was very little urgency or concern shown, and we were left feeling as though tenants simply aren’t a priority once the rent is being paid. Unfortunately, the problems continued when we tried to leave the property. We were not provided with the correct information regarding the notice requirements, and despite repeatedly trying to contact them and clarify the situation, we were ignored for months. We were then left dealing with the consequences of information and communication failures that were completely outside of our control. What has been particularly disappointing is the complete lack of care or helpfulness throughout the process. From our experience, it genuinely feels as though their primary concern is collecting the rent, rather than the welfare, circumstances or concerns of the people actually living in the properties they manage. A letting agency should communicate with its tenants, deal with maintenance issues promptly, provide accurate information and actually be willing to help when problems arise. Unfortunately, we experienced none of this consistently. We have spent far too much time chasing emails, making calls and trying to get basic answers to issues that should never have become this difficult in the first place. If you are considering renting through Butters John Bee, I would strongly recommend looking elsewhere. Based on our experience, avoid them at all costs.

Niamh · 2 September 2026

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Trustpilot

Selling a house can be incredibly…

Selling a house can be incredibly stressful, but Amy made the entire experience so much easier for us from start to finish. As our lead contact, Amy was absolutely brilliant. She was down to earth, honest, supportive and professional throughout the whole process, and she was always our first point of contact whenever we had any questions or concerns. Having one dedicated person to deal with made such a difference, as it added a really personal touch and gave us complete confidence that everything was in hand. Amy always responded promptly, returned calls when she said she would and kept us updated every step of the way. Her communication was excellent, and she genuinely cared about helping us through what can be a very stressful time. We also spoke to Rob on a few occasions regarding viewing arrangements, and he was equally helpful and professional. One thing that really stood out was that Amy carried out all of the viewings herself. This was a refreshing change, as we have used estate agents in the past who expected us to conduct the viewings on their behalf. The level of service we received was outstanding, and it really reinforced the saying that you get what you pay for. We wouldn’t hesitate to recommend this estate agency to family and friends, and we are incredibly grateful to Amy and the team for all of their hard work. Thanks again Amy for being such a superstar through the whole process! Em and Will

Mrs · 4 August 2026

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 5/5

Google

Ashleigh Hopson's service and attention to detail is fantastic. Ashleigh is always friendly and helpful. Ashleigh always calls me back / returns my emails and always provides me with answers to any queries. Very impressed

Hannah · 6 October 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

When you let out a property you want full faith that the property is looked after and Managed correctly. I am glad to say I had a 100% faith in Molly Farrelly and now have in Ashleigh Hopson who has now taking over Mollys role in the Hanley Office. She is quick to reply with any issues my tenant may have, and has got a great working relationship with both myself and the tenant which is so important in the Landlord/tenant partnership - BJB are very lucky to have her on board

Adrian · 11 September 2026

★★★★★ 5/5

Google

Ashleigh has been very helpful with my maintenance issues, dealing with them quickly and efficiently. She is always responsive and makes sure any problems are resolved promptly.

Caragh · 9 October 2026

★★★★★ 5/5

Google

Abu Miah was the fastest agent to my issue sorted, I was very impressed, the landlord got back to him with no issues, very happy

TheWayRavenSings · 8 October 2026

★★★★★ 5/5

Google

Ashleigh Hopson is relatively new at Butters John Bee at the Hanley Branch. I spoke with her today, & she sorted my queries very promptly. She is pleasant & very proffesional. I'm sure we will have more interaction in the future, as I get the feeling that she gets things done.

Paul · 16 March 2026

★★★★★ 5/5

Trustpilot

An individual was a shining light in what would have been a poor experience.

Originally disappointed by BJB in the lack of communications, poor response times to questions and also seemingly a reluctance to drive the sale through. When the house was first put up for sale, we were given an excellent sales pitch with clear expectations, the promise of buyers looking for exactly what we had and were shown strong data and examples. The agents fees were much higher than other tenders however it felt more polished and were a recognised name in the area. Once signed up, the service delivery quickly became extremely poor. I had to constantly chase data reports (clicks, what was the online footprint like) and had to keep calling the business for updates despite promises that they would call me. Throughout the process from Mar 2025 until Dec 2025 we were constantly frustrated by lack of any communication, a refusal to deliver what was promised (a weekly 2 minute update and report) and despite calls into the office and leaving messages we were left with no return calls on many occasions. At this time we were serious considering changing agents especially after our sale fell through on what was supposed to be completion day. However, this changed in January 2026 when Kelly Johnson took over our sale and she has been a breath of fresh air. Professional, friendly and always in communication with both our solicitors, buyers and ourselves she has been an absolute delight to deal with, so much so that my solicitor spoke really highly about her as a pleasure to work with. BJB have got an absolute gem there and I would highly commend her as an example of excellent customer service where nothing was too much. Thank you Kelly, you have been such a great help in our sale and we would recommend you to anyone looking to sell their property.

Dan · 25 March 2026

★★★★★ 5/5

Google

Excellent customer service from Celine. She has been very helpful and supportive when it comes to making that first step in selling a property. It can be a minefield and she has put me at ease with her knowledge and explaining all parts of the process. Thank you Celine!

Danielle · 16 March 2026

★★★★★ 5/5

Google

I would like to thank Ms. Claire, the Property Manager, for her excellent support and understanding. She listened to my situation patiently, understood my concerns, and spoke with the landlord on my behalf. I really appreciate her kindness and the effort she made to find a fair solution. I’m also thankful to the landlord for understanding my situation. Overall, a very positive experience. Thank you, Claire, for your help and support!

MUHAMMAD · 11 September 2026

★★★★★ 5/5

Google

I have been in Emails with Camila during my house buying process. As a first time buyer I have been quite nervous, Camila has been extremely personable, professional and reassuring during this experience! Would definitely recommend this company as they handle clients not just as someone who is spending money with them but it feels like a personalised service!

Jak · 27 November 2025

★★★★★ 5/5

Trustpilot

I'd like to thank Max (staffordshire…

I'd like to thank Max (staffordshire branch) for all of his help throughout our application. Although we weren't successful this time, he kept us informed, was friendly, professional, and took the time to call us personally with the outcome. We really appreciated his communication and honesty throughout the process. We'd happily recommend him and hope to work with him again in the future.

Sarah · 10 July 2026

★★★★★ 5/5

Google

Lleyton was great, he showed me around the property and was very nice and kind and answered all questions really recommend

Daniel · 11 September 2026

★★★★★ 5/5

Google

I actually live in Essex but still look to Emma for her advice and service in the housing market industry. That shows what a positive impact she had on me! Your not go wrong with this lady's knowledge and her positive approach in buy and selling, or simply good honest advice she will always respond or put you on the right path thank you 👍

Gizelle · 27 September 2026

★★★★★ 5/5

Google

Megan is awesome great customer care .takes her time explaining. Very good with his work.

Noreen · 8 October 2026

★★★★★ 5/5

Google

Experience with Abu Miah was really great, ran into some issues and Abu got things sorted really quickly.

Olly · 11 September 2026

★★★★★ 5/5

Google

Leyton was very pleasant and answered all questions and showed me around the property

Patrick · 27 September 2026