Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

Thanking Abigail Griffiths and Max Astley for being exceptionally professional and helpful. Our move has been a positive experience as both of you (and all in that pretty office) have always been welcoming and approachable throughout the property search and move. Thank you.

Mridula · 11 September 2026

★★★★★ 5/5

Google

It was a good experience for my family to look for John Bee to rent. They behaved very well with us and were very collaborative and everything was done as agreed in the contract. I think it is a very serious company in what it does. Thanks to Claire Jinks, who accompanied us at the end of the process, she was a very helpful and respectful person and did her job very well.

Robinson · 25 June 2024

★★★★★ 5/5

Google

As first time buyers looking at houses and understanding what to do is quite daunting but Rhian was a great help. There was great communication throughout, he responded quickly to questions and helped us find out more about the property on request. Kept us in the loop at all times, making the experience more relaxing and less stressful. Thank you very much!

Poppy · 11 December 2024

★★★★★ 5/5

Google

Speaking as a portfolio landlord with BJB for many years, Dominika has been an absolute pleasure to deal with in her time at the Hanley branch and is now my go-to property manager for any queries or assistance needed. Very polite, professional and easy to deal with. I get a very consistent landlord experience from each interaction which is very important for me. A credit to BJB

Paul · 25 September 2024

★★★★★ 5/5

Google

Claire Jinks is a very knowledgeable and professional person to deal with. She has advised and helped me with many aspects of being a landlord from tenancy agreements through to organising tradespeople for repairs at my property and making sure safety checks and service agreements had taken place prior to any deadlines. I would recommend Claire as the go-to person at Butters to deal with any aspect of the letting process.

David · 25 June 2024

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Google

I needed to rent a property as soon as possible. I am glad, I found Butters John Bee Hanley. Right from booking viewing to until the end Olivia Plant made the process so easy and efficient. She was very prompt and friendly. All my queries were answered promptly and she made sure the process was smooth. I would highly recommend Olivia and BJB Hanley!

Thushanthana · 4 October 2024

★★★★★ 5/5

Google

We have been in contact with Olivia throughout our processes who has been incredibly efficient, supportive and helpful. She responds to calls and emails quickly and professionally and details were handed over to a colleague for issues on her days off so nothing has we left waiting. BJB seem to have thorough processes in place to ensure nothing is missed. Olivia has been really helpful to us during our application.

Sarah · 25 June 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience as a buyer

I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances. Following acceptance, I provided the requested documentation, including my financial information and solicitor's details, and immediately progressed the sale of my own property. Within one week, my property was ready to go live on the market. Also, following acceptance of my offer, I requested a second viewing but was advised to wait until my own property was under offer. I accepted this. I was therefore extremely surprised to subsequently be contacted and told that viewings would continue for new prospective buyers and alternative offers could be considered. I found it difficult to understand why I, as the buyer with a full asking-price offer already accepted, was asked to wait for a second viewing while new prospective buyers were actively accommodated. The day before my own property was due to go live, I received a phone call from the agent specifically informing me that the property would continue to be actively marketed, further viewings would take place and another offer could potentially be accepted. I genuinely struggle to understand the purpose of that phone call. The agent had a full asking price offer on the table from a buyer whose circumstances had been disclosed from the outset and whose property was literally due to go on the market the following day. What outcome was expected from telling me that, despite progressing everything requested of me, my intended onward purchase might ultimately be sold to somebody else? I explained during the phone call that, if the property could not reasonably be relied upon as my onward purchase, I would have to continue viewing other properties. I then raised my concerns formally in writing and clearly explained that I could not confidently progress the sale of my own home while the property I intended to purchase remained actively marketed to alternative buyers. Rather than any short review period or compromise being offered, the continued marketing position was reiterated to me. I was advised that the seller “may still choose to wait” for me. At that point, what other reasonable option was I being left with? I was effectively being asked to remain committed to a purchase, progress and potentially agree the sale of my own home, while being explicitly told that the property I was purchasing might be sold to somebody else in the meantime. As a direct result of how this situation was handled, I formally withdrew my full asking price offer and restarted my property search. I completely understand that sellers want proceedable buyers and need to protect their position. However, buyers also have a position to protect. I had been transparent from day one, supplied the requested information, instructed my solicitor and progressed my own property to market within one week. In my opinion, calling a serious buyer the day before their property goes live specifically to emphasise that their intended purchase may be sold to another buyer is extremely poor sales handling. I had already made my offer and demonstrated my intention to proceed. The conversation did not accelerate my sale, my property was already going live the following day. It simply removed any confidence I had in the onward purchase and ultimately led to my withdrawal. I am still genuinely unsure what outcome the agent expected other than the buyer reconsidering or withdrawing their offer. Unfortunately, I found the communication and handling of the transaction extremely disappointing. Based on my experience.

Riana · 15 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 5/5

Trustpilot

Dealing with Liz is always an easy…

Dealing with Liz is always an easy straight forward task. Always so polite and her communication is spot on.

Emma · 7 October 2026

★★★★★ 5/5

Google

Just like to thank the team at Butters John bee especially Benjamin at the Hanley office who helped me find a new tenant for my property. They are very professional in their approach to letting and make recommendations I wouldn’t have thought of. I like there prompt service and response times to calls, thanks once again. I would recommend them and use them again.

Des · 25 September 2024

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

It has been a pleasure dealing with Dominika. She has gone the extra mile to really understand my particular situation and to offer the best solutions for me, in a professional and friendly manner. As a result, I have felt I have all the necessary information to deal with contractors regarding my property. I would definitely recommend Dominika and the BJB lettings team. Many thanks, from James.

Claire · 27 July 2024

★★★★★ 5/5

Google

Spoke to Chloe Gretton in property Management to sort out my leak and broken fence panels . She was very well mannered and updated me on the maintenance issues and has been really fast in responding to my queries …. Unlike previous staff members who have not even returned my call .. An asset to ButtersPositiveResponsiveness, Professionalism

Andrea · 18 December 2024

★★★★★ 5/5

Google

Great dealing with Benjamin Rizk at their offices in Hanley. I think he's learnt that there are still people like myself who are still useless with technology. But he's been very patient always. Thanks Ben and the Hanley team. Also can I add that James is definitely my go to guy with all matters concerning my house.

Arthur · 18 December 2024

★★★★★ 5/5

Google

Dominika Jaszczyszyn is na amazing advisor ,very helpful and very professional, she knew all the answers. She was very sympathetic with my case and helped me old the way. You don’t feel like you speak to someone just from the customer support team, you actual feel like you are talking to your friend. I feel like she’s got a lot of time for me, never rushing anything, always trying to help! She is a definitely a leader with her very professional approach. Once again thank you very much Dominika for all your support. Magda xxx

Magdalena · 16 October 2023

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

Ashleigh Hopson, has been doing an amazing job since you resumed post at butterjohnbee (property management). I'm sure if she had come sooner I wouldn't have gone through all the hell I want through.. Thumb's up Ashleigh.

Maame · 11 September 2026

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026

★★★★★ 5/5

Google

A big thanks to Olivia who took time out and really helped with me several long winded questions about the local area near to her office. She also gave me a lot of guidance on what type of property maybe best for my budget. Olivia is a credit to her company and I would happily recommend her as an estate agent.

Joseph · 25 September 2024