Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Quick Response to an emergency by Claire Jinx

On the 22 December 2022 I was telehoned to be informed that the property that I Let in Shavington Cheshire had suffered from flooding due to a burst water pipe.Claire Jinx has been most helpful in arranging help at the property, liasing with contractors,liasing with the insurance company and Cheshire East Council. Considering this was taking place over the Christmas / New Year period. I have been most grateful for this assistance especially as I live 200 miles away in Devon and cannot just "hop in the car and pop round the corner "Many thanks Claire,David Killer

David · 10 February 2023

★★★★★ 5/5

Google

I had a great experience with this house renting agency, thanks to Ben and his colleague. They were incredibly helpful throughout the entire renting process. Ben especially went above and beyond, he even waited an hour past his working hours to hand over the keys to me, which I truly appreciate. During the viewing, Ben was fantastic at his job. He made me feel at ease and addressed my concerns about the house with professionalism and insight. He helped me see the bigger picture, and I ended up loving the house. I can confidently say I’m moving in because of him! Thank you, Ben, and the team for your exceptional service!

Aswathy · 21 December 2024

★★★★★ 1/5

Trustpilot

Absolutely unacceptable experience.

Absolutely unacceptable experience. We were pressured into paying a holding deposit on the day of the viewing after being strongly led to believe the property would be secured if we paid immediately. No proper checks were carried out beforehand, and no questions were asked about credit history prior to taking our money. During the application, we were fully transparent about adverse credit. Despite this, we were later told the application had been declined due to referencing however, this decision was communicated before the referencing process had even been completed, which raises serious concerns about how decisions are actually being made. When challenged, no clear or specific reason has been provided. GDPR has been used as a blanket excuse to avoid giving even a basic explanation, which is not acceptable. To make matters worse, they are now attempting to retain the holding deposit despite no false or misleading information being provided. This feels completely unjustified. Overall, the process was rushed, misleading, and lacked transparency from start to finish. Based on our experience, we would strongly caution others before paying any holding deposit without getting everything clearly confirmed in writing first.

Katie · 27 April 2026

★★★★★ 5/5

Trustpilot

Valuation

I contacted butters John bee for a valuation for probate purposes and I spoke to a very nice man called Ryan Cheetham this morning 30/09/2024 and true to his word Ryan said he would email me a letter with the valuation which he did in the same afternoon thank you Ryan very impressed

Susan · 30 September 2024

★★★★★ 5/5

Google

Butters John Bee, HANLEY JamesPurvis Happy to be with Butters John Bee, HANLEY, for the successfull 2 Years now James get back back with any queries i raise related to property management, rent etc., and also the request reaised by tenant will be notified immediately to me and he arrange the contarctors to take up the work quickly Thanks Arun

Arun · 29 May 2024

★★★★★ 5/5

Google

We have recently started renting a property via Butters and Olivia Plant has been amazing! She has kept us up to date with everything, reassured us when we needed it and nothing has been too much trouble. She has been a pleasure to deal with and I would definitely recommend to others! Thankyou for all your help! It really is much appreciated!

Becky · 13 April 2024

★★★★★ 5/5

Google

Olivia was really helpful via phone a few weeks ago, when we requested to speak to Olivia again but in store this time nothing was too much trouble. Olivia has provided us with all the information we needed and even offered to show us around a property last minute. Thank you!

Nathan · 19 October 2024

★★★★★ 5/5

Google

I am so pleased that my daughter decided to choose Butters John Bee to manage the letting of her home. Property Manager Claire Jinks has been absolutely invaluable to us. She has been more than helpful and reliable and we certainly wouldn't hesitate in recommending her and BJB to anyone who is looking for a professional, reliable property letting agency.

Pauline · 13 May 2024

★★★★★ 5/5

Google

Just wanted to leave a humble shout out to Ben. I work in the customer service industry and haven't seen someone give such a helpful service. We really hoped he continued to be our middleman between us and the landlord however it's a shame he's limited by his role, he definitely deserves more responsibility.

Gurpreet · 24 August 2024

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line. Two other local agents gave me a % price immediately over the phone, so I went with them. First question when buying a service. Roughly how much is it going to cost please?

Darren · 15 April 2026

★★★★★ 5/5

Google

Absolutely brilliant. I worked with Ben who was absolutely lovely and offered support every step of the way. This is my first time renting so it was a intimidating process, however, it has been stress free and simple thanks to the incredible customer service. Thank you so much for doing a fab job :)

Pearl · 21 August 2024

★★★★★ 5/5

Trustpilot

Recognition of professionalism

To whom it may concern, I wish to recognise the professionalism of Megan Pugh in managing the letting requirements a new tenancy for an apartment owned by me in Leek, Staffordshire. Megan's commitment and methodical approach was evident from the outset and her efforts provided me a level of confidence that matters were being handled in a meaningful and effective manner. I would have no hesitation in recommending Megan and her colleagues to other property owners.

Peter · 15 May 2026

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional helpful service

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

Lynne · 26 October 2022

★★★★★ 5/5

Google

Lleyton was very helpful and charming.

Jonathan · 4 October 2026

★★★★★ 5/5

Google

I have dealt with very friendly and professional people in this branch. Olivia is my point of contact for viewings and she is very helpful, she follows up regularly to check-in. I have also had a brief interaction with Phil, and he is very knowledgeable and personable

Nitin · 17 November 2024

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026

★★★★★ 1/5

Trustpilot

As a landlord who has used BJB Lettings…

As a landlord who has used BJB Lettings for property management services, I wanted to share my experience to help other property owners make informed decisions.## Pros:- BJB offers a range of services including letting, rent collection, and full management.- They have an established presence in the market.## Cons:1. Communication: I had 4 contacts who were all good when available. When they weren't I often struggled to get timely responses to issues. Despite having multiple contacts, it was challenging to reach key staff members. Nobody tells the landlord or tenants when people go on holiday. They do have a call concierge but there is no service level in place to return calls. This leaves landlords and tenants hanging at critical times. 2. Accuracy of Reports: There were persistent inaccuracies in the Spicer Hart system reports, with missing payments not being addressed promptly. Even after 12 months, at the end of each month nobody could tell me if all the tenants had paid. 3. Proactive Management: I found a lack of proactivity in several areas: - Rent increases for existing tenants were not managed efficiently and had to be taken back. - Room turnovers were not handled smoothly when tenants left unexpectedly. - There were delays in addressing maintenance issues, such as a blocked drain that took 2 weeks to resolve.4. Cost Management: Some maintenance charges seemed excessive compared to market rates.5. Responsiveness: There were instances where tenants were left without essential facilities (e.g., cooking facilities) for extended periods. The cooker electrical engineer failed to turn the power leaving the tenants with no electricity for hot water. 6. Financial Reporting: There were delays in reporting received payments and discrepancies in payment records.7. Contract Terms: Some clauses in their agreement may be considered restrictive, particularly regarding termination and ongoing fees following termination. These terms carry a significant imbalance and mat not stand up in court. Be very careful. I would advise carefully reviewing the contract terms before signing. ## Advice to Fellow Landlords:- Thoroughly review the contract terms before engaging with any letting agent.- Ensure clear communication channels and response times are established from the outset.- Regularly review financial reports and question any discrepancies promptly.- Consider the balance between the convenience of using a management service and the potential for higher costs or reduced control.While my experience with BJB had significant challenges, experiences may vary. I encourage other landlords to do thorough research, ask for references, and carefully consider their specific needs before choosing a letting agent.

Mike · 17 October 2024

★★★★★ 1/5

Google

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 26 March 2026

★★★★★ 5/5

Google

I just had a viewing with Ben and I must say he very good at his job. He made me feel comfortable and I had my doubts about the house but he made me see the bigger picture and I loved the house. I’m surely moving in because of him. Thank you Ben!!!

Primrose · 25 July 2024

★★★★★ 5/5

Google

Meg was very helpful.

Malik · 8 October 2026

★★★★★ 5/5

Trustpilot

Excellent house selling service

BJB sold our house in February of 2022.From the start, the level of service from the entire team was impeccable.George visited our house, for the initial valuation, and Reuben conducted the open house viewings, and oversaw the rest of the sale process.Natasha even contacted us out-of-hours with an emergency, when we were away.Reuben kept on top of proceedings, contacting the buyer’s solicitor, and keeping us informed with weekly updates.We have no hesitation in completely, and absolutely recommending the services of the Sandbach branch of Butters, John Bee.Many thanks

Rennie · 1 August 2022

★★★★★ 1/5

Trustpilot

Never Rent from this company

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. 3 years of begging for repairs and I gave notice and moved out. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 20 March 2026