Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

I cannot thank Owen enough to all his effort to find my family our house. He helped with the paperwork for us from start to finish I can't describe the experience I have had with him and his team. Special mention to Dominika in property management who stayed up to 10PM to make sure our tenancy agreement is sorted. Well done Mr Owen and his human touch to treat us with kindness and respect. Thanks again!

Dele · 15 November 2023

★★★★★ 1/5

Trustpilot

I don't usually leave negative reviews

I don't usually leave negative reviews, but after our experience, I feel it's important to share it honestly. We instructed Butters John Bee to sell our home during one of the most difficult periods of our lives. I had just lost my mum and was in the process of organising her funeral. At the time, I did not personally sign the agency agreement or fully appreciate the fee structure. The agreement was signed by my husband, who struggles significantly with reading and understanding written documents, and I later discovered that the fixed fee was £4,200 including VAT. I have never disputed that Butters John Bee introduced the buyers who went on to purchase our home, and I have now paid the fee in full. My disappointment lies in the way my concerns were handled when I raised them. I asked for clarification regarding the requirement for only one signature, requested evidence of the relevant terms and conditions, and sought a goodwill gesture given the exceptional circumstances surrounding the instruction. I also raised a formal complaint and followed up when my emails went unanswered. The response I received was simply that the fee stood and payment was required. Whilst I appreciate the condolences offered regarding the loss of my mother, I felt there was very little empathy or flexibility shown throughout the complaints process. This review is not about avoiding payment for a service that was provided. It is about feeling listened to, treated fairly and shown understanding as a person going through an incredibly difficult time. I have referred the matter to The Property Ombudsman for an independent review, not to dispute that a fee was due, but because I believe consumers deserve transparency, compassion and proper consideration when genuine concerns are raised. This is simply my personal experience, shared honestly and factually, so that others can make informed decisions when choosing an estate agent.

Carla · 12 June 2026

★★★★★ 5/5

Google

Excellent service. Always follow up concerns and queries. Dealt with Sam recently and provided a first class service when the boiler broke. Very impressed.

Veronica · 27 November 2025

★★★★★ 1/5

Google

Very disappointed with the service. My family and I had a house viewing booked for a specific time, but when we arrived, nobody was at the property. We called to ask what was happening, but the person on the phone abruptly ended the call. We called back but received no answer. Very unprofessional and extremely disappointing. Better communication and customer service should be expected.

Riri · 27 September 2026

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023

★★★★★ 5/5

Google

We had a move in and Leyton helped me a lot and ensuring me that the move in would happen! I cannot express the gratitude that I have and am excited to move in to my new home! Thanks Leyton and the team!

MANSA · 16 March 2026

★★★★★ 5/5

Trustpilot

Chloe was very professional

Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.

Paul · 19 November 2024

★★★★★ 5/5

Google

Great service from BJB Hanley. I have found Abu miah to be very responsive and highly efficient with anything I ask for. , and good communication by phone and email. Highly recommended.

Azra · 20 September 2026

★★★★★ 1/5

Google

Butters John Bee are honestly the worst estate agent ive rented a property off. Their communication was poor from start to finish and their support for tenants is awful. Once we moved from the property the communication became none existant and we were then faced with an accusation of damage and littering at the property. Thankfully we used TDS so a deposit was protected and after 3 month we recieved it as i could prove the accusations were false and in actual fact the property they allowed us to rent was awful. There was an oven of which was last used maybe 20 years ago that was filthy left in the kitchen and three mains wire just dangling out of the wall left behind it not plugged in. Food crumbs were in the draws. The garage was half, and i mean half, full of just stuff left and there was no heating at all in the kitchen. The roof leaked and the repair men not only took two weeks to attend but then just left paint tins and sealant around the place and just around the garden and it then leaked again. I would not recommend these people at all. All of this with a 1 year old, joke of an agency

Benjamin · 13 June 2023

★★★★★ 5/5

Google

I contacted BJB in Hanley to enquire about a market valuation and was introduced to Lucy Simpkin. From the outset it was clear that Lucy was very professional, dedicated and highly skilled. Lucy immediately set about to help and did not delay in making an appointment to visit the property, conducting an in-depth survey and providing some invaluable advice. Lucy also prepared a very comprehensive and thorough market review and had considered all aspects in her assessment. Lucy and BJB have provided an excellent service and are delightful to deal with. I therefore would highly recommend Lucy and BJB without any hesitation.

Neil · 13 June 2023

★★★★★ 5/5

Google

I was mostly helped by Kyle and Josh, they were very polite and supportive, there was a few issues on the day I was meant to get the key, through no fault of BJB, however, BJB ensure that it was all sorted and worked with me to get me into my flat a few days before the moving van I'd booked was due to come with my stuff. The customer service and support is great and everyone was very friendly when I went into the Crewe Branch to pick up my key so I'd like to say a huge Thank You to everyone and I'm glad I had BJB as my estate agents

Ellie · 13 June 2023

★★★★★ 5/5

Google

We have recently sold our property with Butters John Bee, Hanley. From the moment Lucy walked into our home, she explained the process and reassured us that we would be in safe hands. The professional and personal touch from manager Phil was superb. The communication and fearless chasing for feedback and constant strategy reviewing from Lauren was second to none. We are really pleased we chose Butters to represent us and that have not disappointed - what a fab team !

Zoe · 13 June 2023

★★★★★ 5/5

Google

We had a free valuation from Butters, at the weekend. With not moving house didn't really know how things work, but Emma Brookes from the Hanley branch, fully explained everything! From the minute she walked into our home she put our minds at ease. She was polite and and friendly from the start, she explained everything we needed to know and the fees and was in no rush to get away. We are in the process of deciding what to do, and have had other estate agents in to value our house and I have to say we would highly recommend Emma Brookes compared to others, Emma seemed more professional and made us feel comfortable. If we do decide to make that next step, we will be making a call to Emma. Thank you.

Sarah · 13 June 2023

★★★★★ 5/5

Google

Emma came to view my property last week. She was extremely easy to deal with, relaxed, friendly and chatty. Emma was also very professional, I was extremely impressed on just how much background work she had done in researching similar properties in my surrounding area. This research made the valuation process all that much easier has we had so many comparisons to make. When I do go ahead to sell my property, Emma will most certainly be first in line to market it.

Derek · 13 June 2023

★★★★★ 5/5

Google

Lauren was really helpful, she provided me with all the information me and my partner need to know for us to start the move into looking at our 1st properties. I came to the branch today for some pointers and advice on the process and Lauren could not have been more helpful, I've took away so much information. I've even ended up booking an appointment with the financial broker at the end which I'm looking forward to. A long road ahead but 1 step closer. Thank you Lauren, we will see you soon. :)

Dagmara · 13 June 2023

★★★★★ 1/5

Trustpilot

As a buyer they are a complete…

As a buyer they are a complete nightmare CREWE branch. Try to get an appointment and they want you to wait 2 weeks till they can get all interested parties to do block viewings one would assume to start a bidding war. Do the sellers know they use these tactics? What do you have to do to buy a house through them? I have seen several properties that I know would suit but cant view. Same 2 years ago when both my daughter and I were moving to the area and buying separate properties. Constant obstacles to prevent viewing. Same now that I unfortunately need to move again. I dread seeing a property come on the market with BJB .No point in trying to explain away your AWUL SERVICE. So, after waiting the 2 weeks I arrive at the property at the appointed time and no Estate Agent. So, I phone the office and get transferred to an INDIAN CALL CENTRE who tells me to stay put the agent is. on their way. He will call the agent now and to stay till the agent calls me. Well, we waited 30 minutes and left having wasted the whole morning planning around this appointment. One week on, still waiting for phone call.So, PAUL ROSCOE, if your commitment is to your sellers you are doing them a great DISSERVICE if a committed buyer cannot get to view their property. And you provide a free service to buyers????? What service. There is no service. No matter, I will contact sellers directly from now on to let them know how you DONT sell their property. As a buyer, do you think I can continually wait around for weeks on end whilst you try to create a budding frenzy.. Not a chance. Such a pity that people dont sell their homes every day so they have no idea what a trap they are falling into when they sign up for your awful service.

Boo · 10 June 2023

★★★★★ 5/5

Google

I thoroughly recommend Stacey O'Hara at the BJB Property Management team in Hanley. She is always professional as well extremely attentive and helpful. I have dealt with BJB for nearly 20 years and Stacey is definitely of the old Butters John Bee attitude, that they're there to help. I would have no hesitation in recommending Stacey and believe she would be an asset to any service organisation.

Kevin · 13 April 2024

★★★★★ 5/5

Trustpilot

BJB Winsford

I recently had the pleasure of working with Pat and the rest of the team at Butters John Bee Winsford, and I couldn't be happier with the service they provided. From the moment I got in touch with them, I was met with professionalism, attentiveness, and a genuine desire to help me find the perfect house. I am delighted to write this review and express my gratitude for their outstanding assistance.Pat, has been an exceptional agent and helped me with the purchase from start to finish. The team’s knowledge of the local housing market was extensive, and they listened attentively to my requirements, making sure they understood my needs and preferences. They were patient with my questions and concerns, always providing honest and insightful answers. I truly felt that they had my best interests at heart throughout the entire process.The entire team at Butters John Bee worked seamlessly to ensure a smooth experience. They were quick to respond to my inquiries, provided regular updates on new listings, and promptly scheduled viewings that aligned with my busy schedule. Their dedication and commitment were evident in every interaction, making the house-hunting process enjoyable and stress-free. When it came time to negotiate and finalize the purchase, Pat and the team demonstrated excellent negotiation skills, ensuring that I secured a fair deal. Thanks for helping me find my first home.

Shel · 6 June 2023

★★★★★ 5/5

Google

Don’t usually write reviews but this is a must! Rhian is a great guy to deal with! 5 star communication. Always going the extra mile and getting back to me asap, he’s truly representing what great staff work at butters. The whole team is exceptional but Rhian is fantastic in his role.

Pitbull · 11 December 2024

★★★★★ 5/5

Google

Throughout the entire process of buying and selling our property, the outstanding service we have received from Lynn Beecham at Butters John Bee has been truly exceptional. Lynn’s meticulous attention to detail, care and respect for her clients has been unsurpassable. She consistently kept us informed and accurately updated regarding any progress. Lynn is an invaluable asset to the company and we could have not navigated this move without her sound advice and guidance. A most sincere thank you.

Roz · 13 June 2023

★★★★★ 1/5

Trustpilot

Damaged my property and aren't interested.

Caused damage to my property because, when putting up their sign, were too lazy to put it in the ground. It was easier just to attach it to, and destroy, an exterior light. Asked a simple question of "I can have the original installer fix it, or would you like to" and no response. I guess they wanted option C-do nothing. Sort yourselves out. It doesn't take a week to say "yes please arrange for the repair for the damage we caused" or "we will contact the installer directly to arrange for a repair for the damage we caused". I called and emailed and received no response to this question ^^ EDIT: To the dismissive attitude from the Branch Partner, it isn't acceptable to say "we are waiting on the party who put the board up". Of course they will keep you waiting a long time because you are asking them for money and they are also not capable of putting a simple wooden post in the ground, so why you want them messing with electricity is beyond me. Why don't you fix the damage (as an estate agent who offers a managed service for landlords, you will have a list of tradesmen already) instead of passing it off to people who clearly couldn't care less before, and will care even less now you are asking them for money. You only pick up the phone when you can make money, which is fine, but, when its your mistake, you aren't at all interested. I would ask how damage looks on a property you are supposed to be trying to sell, but somebody else will be trying to sell it, not yourselves, after this experience. EDIT 2: quote from Branch manager's email: "He will be getting the repair done either Thursday/Friday this week". As of Friday 18:58 no contact. At this point I decided to prematurely end my agreement with Butters John Bee. Other estate agents charge lower commission and don't mess people around like this. EDIT 3: Within one day I arranged for a repair myself and I am awaiting reimbursement: no interest in doing it. Please take note anyone who wishes to consider using them-we are coming up to three full weeks of this issue and they are not interested. They are petty enough to take three weeks to deal with something that could be dealt with within one day. This is how they treat customers when have power-petty.

Lyrren · 19 May 2026

★★★★★ 5/5

Google

Phil Jones was extremely helpful, knowledgeable and friendly!

Hayley · 16 March 2026

★★★★★ 5/5

Google

I received a telephone call today from Chloe Gretton in relation to ‘right to rent’ information that was needed. I was spoken to very politely and Chloe listened kindly as I informed her of some important information that she also updated onto the system. Thank you Chloe for your call and emails that followed.

Lisa · 4 October 2024

★★★★★ 5/5

Google

Happy with patience and proffessionalism displayed by Ben.To be honest I was a little late for my viewing but he handled it with patience and professionalism.I am happy

Admire · 20 September 2026