Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Six weeks ago a 'boy racer' drove a car…

Six weeks ago a 'boy racer' drove a car into our property causing considerable damage. From day one Liz Thompson (Stoke on Trent office) has been a great help dealing with the insurance company, claims company, builders and tenants. Even though Liz is taking leave this week she has told us to contact her if necessary. Thanks to the effort of Liz hopefully our tenant will be able to return to his home in a few weeks. Liz has made the last few weeks much easier for us and we are extremely grateful. Terry and Jenny Williams.

Jenny · 10 February 2020

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe Main Office &…

Butters John Bee Crewe Main Office & Winsford lettings office have a wonderful management team. Staff at all levels are consistently friendly & helpful when help or advise sought via telephone, email or face to face contact . They provide an efficient professional service & communication is excellent . A special thank you to Danielle Thompson at the Crewe office for all her help & guidance at the end of our recent tenancy . The experience has highlighted the value of good communication throughout when working with tenants & landlords . Thank you Danielle & to all the team for your good work. Thank you to Jenna Stelfox & the teamat Winsford for continuity with securing a new tenancy & their support to date. Highly recommended.

S · 7 February 2020

★★★★★ 5/5

Trustpilot

Great Property Manager!

Many thanks to Danielle Thompson BJB property Manager! As I am a Landlord not living in the UK I rely on a joined up service which is what I got last week when we had a leak that ruined the dining room laminate floor. Danielle helped me to coordinate the investigation into the leak and then sent a great contractor round to replace the floor - all in the space of a week. Danielle also made sure that we had feedback from the tenants who were thrilled with the service too! Peace of mind is what I need, and I got it!

Julie · 6 February 2020

★★★★★ 5/5

Google

We've done a viewing with Benjamin and he was really helpful!!

Shazia · 11 September 2026

★★★★★ 5/5

Google

Just wanted to say how helpful and friendly Chloe is from BJB She has been on top of everything that has been requested and able to advise and sort any issues/questions in a timely manner Thank you ☺️

Laura · 21 August 2024

★★★★★ 5/5

Google

I have recently purchased my first property at Auction with Butters John Bee and I can’t thank them enough, especially Lauren, who arranged the original viewing on the property we purchased and spent a lot of time helping us find the right property. They we’re really professional and made it so easy, the transfer was also really quick and in the future we will be using them again.

Harry · 13 June 2022

★★★★★ 5/5

Google

Excellent service!! I am in the process of buying a house through BJB and I’m so pleased with the fantastic service I received from Lauren that I’m looking to purchase another property through her. She has been so helpful, so efficient , so quick with all the paperwork and always replies quickly to my concerns and emails. Very professional from day one. Absolutely Fantastic.Thank you Lauren and BJB

F · 13 June 2022

★★★★★ 1/5

Trustpilot

Absolute waste of time

Absolute waste of time. Extremely rude staff that try to talk over you and belittle you. Have no control over their own tenants and don't want to know unless your a paying customer. Which were the actual words used by one jumped up member of staff that I had the misfortune of talking to. Do not go near them or you will seriously regret it. I am now off to report them to watchdog. Well done Butters John Bee. Another unsatisfied customer!

Claire · 13 November 2019

★★★★★ 1/5

Trustpilot

When buying our property the staff were…

When buying our property the staff were could only do their their best .Recommended solicitors Talbots of Wolverhampton were in my opinion were poor .Did nt seem to know what was going on from one day to another .Seemed a lot of its all in hand .Things were kept from us people dropping out of sale in the chain therefore extending time of moving .Butters jon bee lettings had rented property for two years .Property was a disgrace nothing seemed to have been maintained .Told us everything was ok when they saw it last and would nt move on that .All work had to be done by ourselves they just did nt want to know .So thanks for nothing.

David · 8 November 2019

★★★★★ 5/5

Google

Just a quick review to thank Dominka for her help with trying to arrange a valuation. She was most helpful and contacted me when she said she would and fully resolved the issue. Thank you

Lesley · 4 October 2024

★★★★★ 5/5

Google

I have been in communication with Chloe Gretton within the last few weeks. She is always happy to help and goes the extra mile to ensure all needs are met. Thank you Chloe. Highly recommend.

Susan · 4 October 2024

★★★★★ 5/5

Trustpilot

Butters J Bee are the best!

Butters J Bee have been a really efficient and pleasant company to sell our property with and we recommend them wholeheartedly. Melissa, Natasha and the team have been great to deal with and we thank them very much for all their hard work.

Nicole · 17 May 2024

★★★★★ 5/5

Trustpilot

We have Just used Butters for our…

We have Just used Butters for our rental property and I have to say they were amazing. It was no trouble for them to reply to my many emails answering all my questions. (New landlord) Lucy was amazing keeping us up to date all along the way to getting our new tenants moved in. Would not hesitate to use them again in the future. Thank you Lucy, Charlotte, Grace and Ellie and the rest of the team and butters

Emma · 25 February 2020

★★★★★ 5/5

Trustpilot

Very Professional

I needed a valuation on my property and used Butters John Bee as I had previous dealings with them . They were very punctual and Amit was extremely friendly and professional. My valuation was much as what I thought and Amit sent it to me via E-Mail as I needed it in writing. He even arranged for another estate agent valuation for me as I required two. Great service and will definitely use them again if I need to

Trisha · 24 February 2020

★★★★★ 5/5

Google

Did viewing with meg she was amazing totally recommend

Rhoda · 20 September 2026

★★★★★ 5/5

Google

First time I have ever had to use a letting agent before for a home and first time private renting. Olivia Plant was lovely, great communication with me throughout the process, very helpful and informative. Highly recommend and would use the service again.

Sammy · 15 May 2024

★★★★★ 5/5

Trustpilot

Where do I start

Where do I start, I had my house on the market with 2 leading estate agencies for well over 7 months. Nothing, a few couples came around in that time but no offers. I continuously asked why it was so quite, all they ever said was that they were working hard to find a buyer. In the end I decided to take it off the market with both of them. I then spoke to Amit Nayee from Butters John Bee right from the start Amit gave me confidence that he and the staff at BJB would work tirelessly on my behalf to secure a buyer. First was the photos Amit took of my house, they were brilliant. I couldn't have asked for any better, and compared to the ones the other agencies took no comparison. They were a talking point with a couple of the viewers who came around, Amit's artistic licence taking them proved a hit with everyone. The listing went live on Saturday, on Monday I had 2 viewings on Tuesday two further viewings and a few more for later that week. But by the end of Tuesday I had 2 offers and accepted one. House sold stc in 3 days, to say I was happy would be an understatement. Amit and the team at BJB deserve the 5 stars I would have given them more if I could. So I would advise anyone who wants to sell there home use BJB you won't be disappointed.

Paul · 13 September 2019

★★★★★ 5/5

Trustpilot

Can’t fault my experience

I can’t fault my experience with Butters John Bee. Michael saw us through the whole process and made something that could have been stressful so easy. He was always easy to contact with any questions, and kept us updated with any changes etc so thank you Michael for helping us get into our perfect home! We viewed the property and signed the contract inside of a week, and I can’t speak highly enough of the tracking app that butters John bee use it meant we could log on and see where we were up to at any time. Wonderful service.

Holly · 11 September 2019

★★★★★ 5/5

Trustpilot

Excellent service, professional and approachable.

I have used BJB as a landlord for my rental property for almost 3 years now and have found them to be very professional, diligent and approachable. They are by far one of the best agents out there and will always ensure they look after their clients! I would particularly like to thank Elisha Hennessey at the Wolverhampton branch who has made the process of letting seem simple and straightforward. She has always been very professional in her dealings and a pleasure to have dealt with! Keep up the hard work BJB team!

Harjot · 6 September 2019

★★★★★ 5/5

Google

First time I have ever had to use a letting agent before for a home and first time private renting. Olivia Plant was lovely, great communication with me throughout the process, very helpful and informative. Highly recommend and would use the service again.

Sammie · 13 May 2024

★★★★★ 5/5

Trustpilot

An Outstanding Team of Professionals!

The Team @ BJB Northwich are outstanding in every way. A special BIG thanks to Jackie Rathbone for your continuous professional manner throughout the sale of Our house. Selling and moving out of your first home is an emotional and delicate process, and Jackie & the Team handled it seamlessly with care and always kept us 'in the know'. Josh and Kathy also made Our experience very positive, and although Our Sale was successful and we no longer have current connections with BJB Northwich - We would not hesitate to pop in to say "Hi" if we were passing! Super glad to have chosen BJB to sell Our home in a speedy and professional manner. Would recommend to everyone! Carlos, you definitely have a Team to be proud of! Thanks a million x

Sarah · 28 August 2019

★★★★★ 5/5

Trustpilot

Thankyou for making my house move simple!

I rented a property through the winsford branch and they were fantastic! I viewed 3 different properties, they were extremely helpful in finding the right house for me and great with arrange viewings at suitable times. Everything went very smoothly, the referencing was straight forward and they were very helpful whenever I had questions. Great staff there, thank you all so much for being so friendly and making the move go as easy as possible! By far the easiest one I have had so far!

Amelia · 25 August 2019

★★★★★ 5/5

Trustpilot

I would like to thank Liz Thompson for…

I would like to thank Liz Thompson for the way in which she has dealt with the letting of my property. Initially, there were some problems with some small repairs needed on my property which did not get dealt with despite many requests.At this point Liz took over the dealings with my property and everything was cleared up and completed effectively and efficiently under Liz's superb organisational skills. Not only did she ensure that my tenants were happy with everything but, she also made sure I was too!!Thanks Liz, you are a star.

Michelle · 16 August 2019

★★★★★ 5/5

Trustpilot

We have had the best experience with…

We have had the best experience with BJB team at the Winsford branch. I can’t thank Lauren, Tresa, kathy & Layla enough for all there help you truly are the ‘A’ team. From Kathy & Tresa helping us view properties to Layla always on the phone keeping us up to date with everything! An extra special thank you to Lauren for making us feel at ease with everything as being first time buyers we were so nervous but she has put us in the right direction and helped us all the way....whether that being on the phone or in person!! We have always been kept in the loop with absolutely everything and making it a super easy & quick process from viewing the property to making an offer and that being accepted! Thanks again to each and everyone of them

Emma · 10 August 2019