Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Excellent customer service

I have been a landlord for the past 4 years with Butters, my most recent experience has been by far the best I have received. The service has always been satisfactory however Lydia Monk has set new standards with the excellent customer service she provided when re letting my property. She was in continual contact and nothing was too much trouble for her even during Usually this terrible pandemic. Lydia is a great ambassador for the company.

Wendy · 20 May 2020

★★★★★ 5/5

Trustpilot

Went to see Debbie Lomas at Butters…

Went to see Debbie Lomas at Butters John Bee for the sale of my property. Debbie was very helpful in everyway from start to finish. The photographs were excellent, communication was great with up dates and viewings that were interested in the property. Debbie and Emma kept us up to date with things and updates the lady who valued and took the photographs did an excellent job and Lee who works for just mortgage's very kindly helped me to purchase my mortgage. I would definitely recommend Debbie and the team to anyone who is thinking of selling there property, and to buy there next home, Lee at Just mortgage's Newcastle under Lyme. I have given the service a 5 star rating but to me it has to be more stars 100% Many thanks again and will definitely use Debbie Lomas and the team at Butters John Bee Newcastle under Lyme when thinking of selling again. Kind Regards Jon Edgeley.

Jon · 31 January 2019

★★★★★ 5/5

Google

Absolutely fantastic service from these guys dealt with Benjamin Rizk everything was easy and very quick turn around from viewing to moving in was literally less than 2weeks can’t fault absolutely brilliant

Tim · 28 October 2024

★★★★★ 1/5

Google

Awful company. Overpaid my last months rent in my property. Alerted them straight away and was told they would look out for it and send it back as soon as it came in at the end of the day. 5 days later still wasn't back so I chased again. The woman on the phone says they actually didn't have my bank details and to email them. The email address she provided didn't even work! It is now 20 days since and I have chased multiple times only to be told it will be sent and accounts have been told the urgency, still everyday it is missed from their payroll. I just want my money back now! It would appear they like to withhold people's money from them. It is very worrying that an accounts department struggle to make even a bacs payment! Certainly not equipped to deal with large fees and houses in my opinion so would run for the hills if anyone was thinking of going with them! I feel for Claire who has kept chasing for me and getting nowhere, as she is the only one in the company who has bothered to even get back to me or chase. They have left me at the point now where I am assuming they are refusing to send me my money and will now have to take further action to retrieve it. Complaint will also be made to the ombudsman.

Dani · 28 October 2024

★★★★★ 5/5

Google

Had a viewing with Lleyton and it was great

Sheilah · 11 September 2026

★★★★★ 5/5

Google

Phil Jones at BJB Hanley was very helpful with the sale of my properties. Being based overseas, I had to rely on Phil’s expertise and knowledge for guidance. He kept me informed throughout the sale process and nothing was too much trouble for him. I highly recommend Phil if you are looking to sell your property.

Mark · 13 June 2023

★★★★★ 5/5

Google

I spoke with the lovely Lauren Battersby in Jan 2023, she has been extremely helpful, proactive, professional and pleasant to work with. Lauren has kept me informed with properties in the area as I am a new investor, which has proven to be an invaluable help to me. Lauren is a huge asset to the company.

Stephanie · 13 June 2023

★★★★★ 5/5

Google

All positive feedback for Abu

Jane · 4 October 2026

★★★★★ 1/5

Trustpilot

Terrible in every way

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating, you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

Charcoal · 8 November 2025

★★★★★ 5/5

Google

Lauren Battersby has been so helpful and professional, nothing is too much trouble and any questions that we have asked about property she has been only too happy to give us all the information, she is also very warm and friendly and is a credit to Butters John Bee estate agents.

Dawn · 16 October 2023

★★★★★ 5/5

Google

Great service from Ashleigh.

Sophie · 9 October 2026

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Google

Viewing with lleyton went extremely well really recommend

Nyenty · 11 September 2026

★★★★★ 5/5

Trustpilot

I would recommend to anyone selling, letting or buying

I would like to thank Kathy at Winsford Butters John Bee for all of her help and expertise when selling my property. The team at the Winsford branch consistently kept me informed about the viewers feedback and assured me that nothing was too much trouble. Their professionalism and reliability kept me reassured throughout the whole process. I have all the confidence to recommend them to my friends, family and anyone else considering using Butters John Bee. Thanks again!

Janet · 13 June 2019

★★★★★ 5/5

Google

Great experience with BJB, second time I have used them now. Brilliant to deal with, polite, knowledgeable, responsive and supportive. Even in difficult moments they did everything possible to help, special mention to Emma who went above and beyond to help my purchase. Highly recommend!!

Kevin · 13 February 2024

★★★★★ 5/5

Google

We can’t recommend Butters John Bee Hanley enough, Jasmine has been so supportive and proactive it getting us into our first home, and she really does go above and beyond for her clients and is a credit to the company! Thanks again Jasmine for all your help and kindness.

Natasha · 15 November 2023

★★★★★ 5/5

Google

Olivia has been great made it simple for me as a first time renter, even tho i messaged and rang her being a pain with my many questions she dealt with my queries quickly and professionally Excellent service thank you

Rob · 22 May 2024

★★★★★ 5/5

Google

Lauren Battersby was extremly helpful. She planned a day of house visits, was punctual and very knowledgable about the Stoke, the houses and the the current market trends/values. Lauren followed up on appointments that were made to fill cancellations on the day which made our trip very productive. We appreciated her time and look forward to working with Lauren in the near future. Thank you

Lance · 13 June 2022

★★★★★ 5/5

Google

We had a lovely experience with Estate Agent Megan Pugh. Was very welcoming and approachable, took time to explain everything about the property and then was very helpful with all the paperwork afterwards. Great communication and replies straight away to emails. Highly recommend😊 …

Zoe · 6 December 2025

★★★★★ 1/5

Google

I rent a property in this branch but the problem is that the property had a mains power cut off but they did not mention it to me. When my guardian called to explain that they need to make sure the property must have power before I sign the lease, but I only been told that when I move in and sign the power contract with the company then the power will be on. But no, it has been almost 2 months and I have been trying to call the power company every day to make an appointment earlier but there will be no appointment until mid october. butter john bee is a real estate company but i am not happy with the way they handled the issue, and they sent me a invoice for the next month rent . I have been signed the lease for almost 2 months, all my plans have been changed. I’m not received any compensation for this but they told me that’s the best they can do for me right now. The past 2 months have been terrible for me, I have been worried and stress . I hope everyone will research carefully before renting any property , don't be subjective like me.

Chang · 27 September 2024

★★★★★ 5/5

Google

Natalie tunnicliffe is a great property manager

Sheryl · 11 September 2026

★★★★★ 5/5

Google

Have been using them as a Letting Agent for our rental property for nearly 10 years. Had a few lumpy moments with them over the years, usually due to clerical errors, but the staff are always very friendly and helpful. Just recently had 5-star service from Chelsey in the Hanley office, she has sorted out a couple of problems in no time. Thanks Chelsey!

Kay · 13 June 2022

★★★★★ 5/5

Google

I recently had the pleasure of being in contact with molly over a issue that I needed sorting immediately. She was very helpful and more importantly kind and understanding. Everything was done quickly promptly and professionally and she kept me in the loop at all times so I didn’t need to stress or worry. She really is a credit to your company.PositiveResponsiveness, Quality, Professionalism

Dylan · 13 June 2022

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025