Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

I would like to thank staff Megan and also Emily lovely ladies for been so very helpful and going the extra mile .They have been amazing helping me when I had some small tech difficulty .it really was an enormous help . Thank you!!!!

Lilian · 27 November 2025

★★★★★ 5/5

Google

Owen has been great with my family from start to finish. Constantly keeping us updated through the process and was always there if we had any questions. Never thought I would find someone so helpful with our circumstances but we found butters John bee to be an amazing agency

Abhilash · 16 October 2023

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

I have just had my keys handed to me today. Olivia kept me informed daily with my application and Ben helped me complete my final steps when releasing the keys. Thank you butters john bee!

Remi · 27 July 2024

★★★★★ 5/5

Google

I am very happy to award Lucy from the Hanley Branch with 5 stars. The sale of my house becoming a reality in these very difficult times makes this Commendation even more well earnt. Having started the process Lucy very successfully finished the process in a timely manner for me. Thank you Lucy.

Anne · 13 June 2023

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Google

I went to the Hanley office today and spoke to Ben. Thank you for your help and I look forward to finding a home! Thanks Ben

Richard · 1 December 2024

★★★★★ 5/5

Google

Great Experience Helped us with the property move and found us a very Nice Deal Ben was always on the Case and made the whole process very smooth Communication was always on point

Hamza · 10 August 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Google

For lettings, ask to work with Ben. He's proactive and takes the time to match the right property to the most suitable tenant. He's recently helped us find new tenants for one of our lets. A pleasure to work with. We also use BJB to manage a number of our rentals. Dominika in property management has been fantastic. Always helping to resolve any issues quickly, from repairs to inventory and queries in general. Thank you!

Afzaal · 10 November 2024

★★★★★ 5/5

Google

I would like to say 'Very well done!' to Celine for her outstanding and prompt service. She had done his homework very well as a result of which, she knew exactly what she had to offer. Her knowledge about the area was commendable. The valuations were true and accurate as per the current market. In the near future, if we wish to sell the property, our first point of contact would be Celine. Keep up the good work!

Faisal · 25 September 2024

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 1/5

Google

Awful company, I would stay well clear from them. I emailed a few times and just got ignored. Used their chat and got transferred to three different people, was told I'd be contacted and "prioritised as urgent" and it's been 4 days and no ones got back. I wouldn't list my property with them, they seem like the type of estate agents who think they know "who will buy and who won't", which is not ethical in itself because 1), they're wrong, I am a serious buyer, and 2), their contract with their sellers mean they are supposed to put in the work and reply to emails and enquiries. Their job is to speak to potential buyers... Yet they aren't. Not sure what they're getting paid commission for other than listing pictures on their website?

Jasmine · 21 August 2024

★★★★★ 5/5

Google

BJB have managed and Let out my property. I want to say thanks to Ben in the Lettings Team for finding me a tenant. He’s always kept me informed about the process. Thanks again Ben

Dave · 25 June 2024

★★★★★ 5/5

Google

Ashley from Butter’s j bee was extremely helpful & knowledgeable he talked me through the step by step of a straight forward Auction and then onto an ordinary house sale, He was polite, friendly, smartly dressed a credit to BJB.

Glen · 13 December 2025

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Trustpilot

DO NOT EVEN THINK ABOUT USING

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property

Graham · 22 September 2025

★★★★★ 4/5

Google

I found that BJB were very informative throughout and kept me posted through every stage. The staff were very understanding of the circumstances under which we were selling our property. Lynn went the extra mile to keep me upto date and calm,taking a lot of the stress out of the move.

Louise · 13 June 2023

★★★★★ 5/5

Google

Owen has been helping me through my journey of rent in the UK from start to finish he has done everything even speak with my current agency for information . Very happy with his hard work and efforts with everything he has done for us to get a house in stoke-on-Trent!

ALINA · 13 June 2023

★★★★★ 5/5

Google

Would recommend Butters John Bee if you are considering selling your property. All of the staff are extremely helpful and guide you through the process and keep you informed on the progress of the sale. Property was marketed well and sold quickly. Thank you to Elle , Lauren and all the other staff especially manager Phil Jones for your excellent service.

Simon · 13 June 2022

★★★★★ 5/5

Google

Special mention to Chloe Gretton for being excellent and prompt at responding to our emails regarding renewal of contracts on a rental property.

Emma · 18 December 2024

★★★★★ 5/5

Google

I am writing from experience as a tenant and being landlord myself. So far I have fantastic experience with the whole team at Butters John Bee Letting Agent. I can’t thank enough Chloe Gretton for her negotiation skills with my current landlord and making the whole moving process as easy as possible. She is always available to answer all of my questions- efficient communication is a key, nothing ever is too much trouble. Chloe Gretton truly goes above and beyond what I would expect from estate agent.

Izabela · 27 July 2024

★★★★★ 1/5

Trustpilot

Nuisance cold calling & desperate for business

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!

Sally · 13 September 2025