Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

Celine Hollishead handled the sale of my property through the Butters Auction. She kept me informed all the way the through the process and through the sale when I agreed to sell prior to the auction. Thank you

Paul · 27 November 2025

★★★★★ 5/5

Google

Spoke to Ben and he provided me some useful information about renting a property. I appreciated the chat and would definitely recommend.

Louis · 17 November 2024

★★★★★ 5/5

Google

Just been in the office as I was struggling to do my referencing and upload my documents. Ben sat with me and we got it all sorted. Thanks Ben!

Leigh · 27 July 2024

★★★★★ 5/5

Trustpilot

BJB have been extremely reliable and…

BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.

Amanda · 18 September 2019

★★★★★ 5/5

Trustpilot

Wolverhampton branch

We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend

Katie · 21 January 2020

★★★★★ 5/5

Google

Rhian was meeting us in time, great communication, calm, knowledge about the property details, keeping us up date. Well done

LIVIN · 11 December 2024

★★★★★ 5/5

Google

Viewing with Ben is fantastic. I am absolutely satisfied with the service and am happy and looking forward to renting this property.

Ekpekurede · 8 November 2024

★★★★★ 5/5

Google

Went in to ask for advice on where to begin with renting, and Kyle was super helpful! Really friendly and told me what I should be looking for, and how to move from here :)

Rebecca · 27 March 2024

★★★★★ 5/5

Google

Leyton James Harding-Taylor, met us at the property. He was on time and was very polite and smartly dressed. He spent time answering questions, clarified all our queries, we left well informed and confident about next steps.

Billy · 27 November 2025

★★★★★ 5/5

Google

Extremely helpful and efficient. Lauren Battersby took ownership of my query. When circumstances changed, she kept me in the loop and was universally pleasant with excellent communication skills. Manager, Phil Jones was also a pleasure to deal with. Many thanks, Hanley Team!

KC · 16 October 2023

★★★★★ 5/5

Google

Really nice house made better that Ben knew all there was to know about the property and was able to answer any questions. Ty for the viewing.

Gayle · 10 October 2026

★★★★★ 1/5

Trustpilot

If you can avoid renting through BJB

If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!

Nigel · 8 August 2025

★★★★★ 5/5

Trustpilot

Very pleased with service provided

Could not thank the guys enough helping me sell my property in the Telford branch, they kept my up to date on viewings especially Matt who emailed me regularly so I knew what stage we were at. With the help of Butters Bee my house was sold very quickly with ease and no major problems throughout the wayVery pleased with the service given to me and would recommend to others

Lynne · 12 March 2019

★★★★★ 5/5

Trustpilot

Really helpful, professional and understanding!!!

Newcastle under Lyme BJB were so helpful when we were trying to find a new house to rent. Lydia was especially helpful and patient with us even though it was over Christmas and we were having some issues with the previous house. She made the whole process easier and less scary and always responded to emails very quickly. I highly recommend BJB for being efficient, helpful and understanding.

Jack · 21 January 2020

★★★★★ 5/5

Google

Went in to ask for advice on where to begin with renting, and Kyle was super helpful! Really friendly and told me what I should be looking for, and how to move from here :)

Becca · 14 March 2024

★★★★★ 5/5

Google

Owen was a top estate agent. Looking at renting with 2 friends. He helped us look for an adequate place and gave us a real impression of the market, what we should expect to pay and time frames. Really helpful and an approachable person.

Jack · 17 August 2023

★★★★★ 5/5

Trustpilot

The Congleton Team of BJB were the…

The Congleton Team of BJB were the upmost professionals and took me through the process efficiently and in a timely manner. All of this was conducted at short notice from myself and a Tenant was established within 2 weeks of advertisement. This was primarily due to the enthusiasm and dedication of the lead BJB agent Michael Ferris whom ensured timely communication and continually took proactive action to secure Tenants.

Alistair · 6 August 2019

★★★★★ 5/5

Google

Celine, from Butters John Bee, was very helpful and nice. Answered all my questions and called back with additional useful information about the property.

Miguel · 16 March 2026

★★★★★ 5/5

Google

James was nothing but helpful when I had questions. He was polite, professional and attentive. Brilliant service and a positive tribute to the team.

Amy · 25 September 2024

★★★★★ 1/5

Trustpilot

We rented off a landlord who sold…

We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it

Laura · 28 December 2025

★★★★★ 5/5

Trustpilot

Fabulous

The Sandbach team has been absolutely fantastic, they went over and above my expectations and were so helpful. Excellent value for money, they took time and effort to keep the sale moving and liaised with all parties and their solicitors to ensure everything went smoothly. Thank you Natasha and Rueben I am so grateful for all of the trouble you went to.

MissMander · 16 July 2021

★★★★★ 5/5

Trustpilot

Fantastic letting service

Fantastic letting service received from Rebekka who has worked exceptionally hard to ensure that our rental payments are paid on time by the tenant after I transferred the letting management from another Estate Agents in arrears with a bad paying tenant. Her hard work has been really appreciated to get things back on track. I would have no problem in recommending Butters John Bee and especially Rebekka to anyone.

Of · 11 May 2019

★★★★★ 5/5

Trustpilot

We were extremely pleased from the…

We were extremely pleased from the service we had from John butters Bee particularly Steve.His service was an exceptional professional throughout this process and really came through with helping us get the property as soon as possible.The staff the we dealt with as well Emma, Corrie were also both genuinely helpful and sorted through situations promptly and professionally.Overall the best agency we’ve come to for moving home.

Rena · 28 February 2020

★★★★★ 5/5

Google

We met with Lleyton at the property and he was absolutely delightful to have a viewing with. He was patient and gave good explanations about the property.

Priscilla · 4 October 2026