5/5
GoogleThank you Dominic for your recent review on contracts and rent increases. Excellent result. Many Thanks. Gary & Gill Maton.
Agent replied · 25 October 2024
Hi Gill, thank you for leaving a review for Dominika in Property Management
Trusted Agent profile · Stoke-on-Trent
Butters John Bee Stoke-on-Trent reviews
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Google1/5
GoogleLandlords fully managed service shocking !! Very poor communication Not kept up-to-date with tenants leaving Tennant agreement filled incorrectly with wrong address details making them nul and void No return phone calls Not even a reply to my emails Spoken to concierge, promised the world , not even a return call appallingly Bjb has Gone down hill
5/5
GoogleOwen has been extremely helpful and understood my circumstance fully. With only new in the country no on has been as amazing as him in terms of doing above and beyond to do everything he can to get me a property
Agent replied · 12 June 2024
Thank you for your kind word, Owen has worked hard to give you the best service possible. Kind regards Butters John Bee Residential lettings
5/5
TrustpilotI had the pleasure of meeting Tresa…
I had the pleasure of meeting Tresa Harris yesterday I went to a viewing of a house with my family. Tresa was extremely helpful and has great inter personal skills. Highly recommend Butters John bee. Thanks for a great experience.
Agent replied · 12 June 2024
Thank you for your kind review for Tresa. Please do put on google for it to count for Tresa. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
GoogleOwen was really helpful with the viewing of the property and answering all questions. Unlike many other estate agents he was very flexible with the viewing timings, which was especially helpful as I had a 3 hour drive to do. Highly recommended
Agent replied · 12 June 2024
Thank you for taking time out to leave Owen a review. Kind regards Butters John Bee Residential lettings
5/5
GoogleGreat friendly and helpful advice from Phil Jones, went above and beyond and really cheered me up after a dreary morning!
Agent replied · 16 April 2026
Hello Dawn. Thank you so much for my 5 star review. I really do hope that the advice I gave will help you in the future. If you need any help at all please do not hesitate to contact me or any of the team. Kind regards Phil Jones. Sales branch manager for Butters John Bee
5/5
GoogleHas was very helpful and offered an excellent customer service, not adding any pressure or stress
Agent replied · 25 December 2024
Thank you for the review of Muhammad Maqbool (Has, he is affectionately known as) in Residential sales, Has is incredibly knowledgeable and keen to impress all of his clients. Kind regards Phil Jones Branch Manager for sales Butters John bee
5/5
GoogleExcellent communication very professional and understanding staff. Ben was particularly very helpful and honest. Thanks and keep up the good work
Agent replied · 25 October 2024
Hi Roohi, thank you for taking the time to leave this review for Ben in the lettings department . If you need the lettings team again please call 01782 211120. Kind regards, Butters John Bee
5/5
GoogleStacey was very pleasant and helpful when she called about my property repairs and was very proactive
Agent replied · 24 August 2024
Hi Steve, thank you for leaving Stacey in Property Management a lovely review.
5/5
GoogleI’ve been dealing with Lauren Battersby regarding a purchase of a property and she has been absolutely exceptional. Super helpful during the viewing, and then really good at staying in contact during the process. Very responsive which is always appreciated. Thank you Lauren!
Agent replied · 12 June 2024
Hello Abbas. Thank you so much for your 5 Star review for Lauren Battersby, I know that Lauren will really appreciate it and we are all so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley
5/5
GoogleAfter viewing a property at brough lane with Owen, we came away feeling very informed and pleased with our experience. Owen made both me and my partner feel very comfortable and at ease. He was extremely professional and answered any questions we had.
Agent replied · 12 June 2024
Thank you so much for taking time to leave your review of Owen. Kind regards BJB Residential Lettings Department
5/5
GoogleWas really pleased with the service I received. I called to ask a few questions and Saima was absolutely lovely and friendly and answered to the best of her knowledge. Real credit to the team 👍🏽 …
Agent replied · 12 June 2024
Thank you for taking time to leave Saima a great review, Kind regards BJB Property Management
5/5
GoogleI contacted butter John bee in regards to my boiler having high pressure and having a leak outside. Alicia was very helpful with the whole enquiry and sent someone out to look at my boiler straight away. She was very polite and put my worries at ease :) Thankyou Alicia.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Hello, thank you for your review, it is a pleasure working with you. Alicia
5/5
GoogleJames was extremely friendly, polite and professional. He was excellent with his communication and advice and I would definitely recommend James. Thank you so much for your help and advice
Agent replied · 12 June 2024
Hello Sonia, thank you very much for the kind review about James. Kind Regards, butters john bee Property Management
5/5
TrustpilotThanks to Jenna and Rebekka for their…
Thanks to Jenna and Rebekka for their help in finding a tenant for our property. They made the whole process straightforward and took on any questions we had using their experience of the market etc. Always polite and attentive each time we spoke, nothing is a problem for them. The decision to engage BJB to manage the property has been the right one for us.
Agent replied · 12 June 2024
Dear Mr & Mrs Wiley,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with the process and hope that you will consider us for any future ventures.Kind regards,Jenna Stelfox Lettings Manager
5/5
TrustpilotI dealt with Fay Gribbon whom was…
I dealt with Fay Gribbon whom was managing my property for us.l found Fay extremely professional ,knowledgable with excellent communication skills and outstanding customer service.Fay was very patient,polite and understanding and l felt supported during my time with butters nothing was to much trouble for Fay she went above and beyond to other us an excellent service and she is a real asset to Butters.
Agent replied · 12 June 2024
Hello Tracey, what a fantastic review! It's great to see that Fay has gone above and beyond for you, she's a fantastic member of the team! I will ensure your kind words are passed on to Fay. Kind regards, Charlotte Foden - Assistant Branch Manager
5/5
GoogleChloe has been very helpful! She responded to my emails quickly and helped to resolve some issues. Very friendly and efficient, thank you !
Agent replied · 24 August 2024
Hello and thank you for leaving a review for Chloe Gretton in Property Management
5/5
TrustpilotAbsolutely superb service from start to finish!
Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.
Agent replied · 12 June 2024
Hi and thank you for taking the time to review the service you received from us at Butters John Bee in Nantwich.We're delighted you were satisfied with the service you received and it's always good to know we get it right with communication too!Good luck in your new home and please let us know if we can do anything for you in the future.Kind regardsGary FearBranch Manager
5/5
TrustpilotRental upkeep/maintenance
Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....
Agent replied · 12 June 2024
Hello Alison,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleI have done viewing with Ben the information with Ben was good I look forward to hearing from him
Agent replied · 11 November 2024
Hi, Thank you for leaving this review for Ben in Lettings
5/5
Google"I recently had a fantastic experience working with ‘Benjamin Rizk’ while renting a house. From the very beginning, he was extremely cooperative, professional, and went above and beyond to help me secure the property. His friendly and approachable nature made the entire process smooth and stress-free. I truly appreciate the excellent service and highly recommend Butters John Bee to anyone looking for a reliable and supportive rental experience!"
Agent replied · 25 October 2024
Hi Pavan, thank you for taking the time to leave this review for Ben in the lettings department . If you need the lettings team again please call 01782 211120. Kind regards, Butters John Bee
5/5
GooglePopped in the branch just before 4PM. Owen was happy to deal with us even though he was about to leave work. Showed us a nice property in Hanley and we are happy to go forward and apply. See you on Monday!
Agent replied · 12 June 2024
l really appreciate this feedback for Owen in Lettings as he is new to the company and striving to be the best.
5/5
GooglePenny was fantastic on the viewing, anything that we asked her and she could not answer she found out and got in contact with us the day after, highly recommended, she made us feel comfy the whole way through and she was early to the appointment this really helped us! Thanks againPositiveProfessionalism
Agent replied · 12 June 2024
Hello Laura. Thank you for your 5 star review about Penny Ball. Penny is dedicated to customer service and is always willing to help our clients and find out information that helps them to make informative decisions. Kind regards Phil Jones Sales Branch Manager. Hanley.
5/5
GooglePhil Jones and his team have truly been fantastic dealing with the auction sale of our house in West crescent .professional in every way. Great advice and marketing of our property. We had a great outcome and would recommend Phil and the team with out question. Thanks a million John and Julie
Agent replied · 12 June 2024
Hello Julie and John. You are both so kind with my review, when honestly, I am just doing my job, although I have to say it does fill me with pride to get this review from you both. I truly hope that everything goes well for the future, you deserve it. If you need any other help or advice, please feel free to give me a call. Kind regards Phil Jones Branch Manager Hanley.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Stoke-on-Trent
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
