Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been a tenant fo about 2 years…
I have been a tenant fo about 2 years and I would highly recommend them Especially Natalie from crew office who goes out of her way to help you and keeps to her word highly recommend thanks.It took not even 6 hours to do a complicated situation I just can’t thankHer enough Thanks again
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotA very happy customer
Elisha was brilliant when taking me for a viewing. She was so easy to talk to and was happy to help with any questions that I had. I felt really comfortable throughout the whole viewing and will definitely remember this for future reference. It is quite clear that Elisha is a great asset to Butters John Bee. Thank you for the lovely experience.
Dear Keyleigh, Thank you for leaving such great and detailed feedback about your experience with butters john bee Wolverhampton Lettings. We hope to see you soon!
5/5
TrustpilotJenna was a joy to be in touch with
Jenna was a joy to be in touch with! She updated me and my partner of every detail to do with the house we’ve now happily moved into! My partner, son and I would like to thank her for her time, care and 10/10 customer service! If we were to have another move we would hope to have Jenna again! Thank you!
Dear Callum,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotExperienced and efficient
The team at Butters John Bee in Sandbach are experienced, friendly, and efficient, focussing on supporting the vendor in the sale process. My particular thanks to Natasha who was in regular contact on the basis that a sale is not done until completion day. Her help and support to move on has been much appreciated.
Thank you very much for your lovely feedback. It has been wonderful working with you and we all wish you the best for your onward move. Take care, Natasha & the BJB Team.
1/5
TrustpilotPoor Customer Service
Really poor customer service. Both me and my wife have had dealings with them to book viewings on properties and each time they have been really short and rude with us. There is no way i would get them to sell my house if that is how they treat potential buyers.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotExcellent Service
Despite the current situation, Rebekka Gill and her team have gone above and beyond in securing a tenant for our flat. Rebekka has kept us fully informed throughout the process and has undertaken many of the tasks herself. We will continue to use butters john bee Lettings to manage our portfolio and have no hesitation in recommending them to others.
Hello,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleHad an appointment with Megan to view a property. She has been very helpful in all my interactions with her.
5/5
GoogleWe are over the moon with the service we have received from Butters JOHN Bee, especially Maxine she has been with us all the way through the sale and as gone over and above what she needed to do,We are so happy with all the help she as given us ,She is a great access to your business thank you maxine .
Hello, Thank you for your five star review regarding the service that you have received from Butters john bee. Kind regards, Butters john bee Hanley
5/5
GoogleMy dealings with Steve McKiernan in the Hanley branch have been second to none. Steve's knowledge of the Private Rented Sector is outstanding and has saved me an immeasurable amount of time and worry over the years. Thanks Steve!!
Hello, Thank you so much Mr Daly for your 5 star review. If you need any other assistance, please do not hesitate to call us. Kindest regards, Steven Property Management, Hanley.
5/5
GoogleOwen was amazing, when one of the houses wasn’t suitable for us he went out of his way to show us a different house that was more in our price range. Explained everything very well and was overall amazing.
Thank you for this review of Owen
5/5
GoogleOwen was incredibly helpful in my search for a new house, and I couldn't be happier with the assistance he provided. He made the process smooth and stress-free. I highly recommend his services!
Thank you for taking time to leave Owen a great review, Kind regards BJB residential lettings
5/5
GoogleBenjamin Rizk has booked me in for a viewing and was very polite. Thanks Ben.
Thank you for your review of Ben in Lettings. Kind regards Butters John Bee Residential Lettings
5/5
GoogleThank you to Lily for providing us with excellent customer service!
Thank you for the review of Lilly Keatman in Residential sales, she is incredibly knowledgeable and keen to impress all of her clients. Kind regards Phil Jones Branch Manager for sales Butters John Bee
5/5
GoogleI was in the office and spoke to Benjamin Rizk who was very helpful.
Thank you for your review of Ben in Lettings. Kind regards Butters John Bee Residential Lettings
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish with the sale of my property recently. Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout. I would highly recommend their services. Andy
Thank you for taking the time to leave a review. It means a lot to us. All the best from all at BJB Sandbach
5/5
TrustpilotA big thank you to Charlotte Foden for…
A big thank you to Charlotte Foden for all her help and support. Very professional and friendly, answered all my questions, told me everything I needed to know and kept me in the loop with the whole proses. I’m now ready to collect the keys to a beautiful home to settle down in with my children!! Thank you :D
Dear Holly, Thank you for your review about Charlotte, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleOwen was amazing showing us around, spending his Saturday morning answering our questions. From day one he was attentive, contacting us with updates and reassuring us that we are not forgotten. Best house agent experience ever!
Thank you for taking time out to leave Owen a review. Kind regards Butters John Bee Residential lettings team
5/5
TrustpilotProfessional Lettings Management by Liz
Despite the current Lock-down situation Liz Thompson and her team at Hanley have maintained and provided a first class management service. Looking after our portfolio of properties, professionally supervising repairs and handling the requirements of tenants. As a result, we shall shortly be placing more properties for management with butters john bee. Thank-you Liz for all your hard work!
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotFantastic personal friendly service.My…
Fantastic personal friendly service.My partner and I were made to feel so much at ease with the fantastic helpful staff at buttersjohnbee.Very professional and friendly so approachable nothing too much trouble,and understood our situation.Sean and Hayley have been amazing and kept us informed and guided us through the process with reassurance.Our move back to Shrewsbury was made easy,thank you !
Good morning Donna, It's always so great to hear that we've been able to make someone's property journey that bit easier. Thank you for taking the time to leave your thoughts and we really do wish you all the best in your new home. Kind regardsBJB
5/5
GoogleGreat service & Olivia was lovely, knowledgable & very helpful
Thank you for the review of Olivia Watson in Residential sales, she is incredibly knowledgeable and keen to impress all of her clients. Kind regards Phil Jones Branch Manager for sales Butters John Bee
5/5
GoogleNice place, beautiful view and the agent representative Ben is really nice. We love the service. Thank you!!!
Hello, Thank you for leaving this review for Ben in Lettings. Please do not hesitate to call us on 01782 470226 if you need any assistance.
5/5
GoogleOur visit to Bagot Grove was made extremely easy by Ben who was very professional. Thanks for making us feel at ease
Thank you for your review of Ben in Lettings. Kind regards Butters John Bee residential Lettings
5/5
GoogleRhian was fery helpful and well informed on our viewing thank you.
Hello, Thank you for sharing your experience with us. We are glad to hear that Rhian Graham from our residential sales team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Phil Jones, branch sales manager. Butters John Bee Hanley
5/5
GoogleOwen from Butters John Bee Estate Agency is very understanding and helpful. He took his time to show me around and answered all my questions honestly. Thank you so much once again! : )
Thank you for taking the time in writing your review of Owen. Kind regards, BJB Residential Lettings lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
