Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

We recently had the pleasure of working with Rhian Graham from Butters John Bee Hanley Depot, and we couldn't be more impressed. From the moment we met him, Rhian appeared very smartly dressed and exuded professionalism. He guided us through the property viewing with great expertise and made the process of making an offer clear and straightforward. His welcoming demeanor and politeness made us feel valued as clients, and we truly appreciated the effort he put into ensuring we were comfortable and informed at every step. Thank you, Rhian, for your exceptional service! We highly recommend him to anyone looking for a knowledgeable and dedicated estate agent. Best regards, Hardeep & Family

H · 26 April 2025

★★★★★ 5/5

Trustpilot

Teri has been great

We have just bought a property via BJB and dealt with Teri. The purchase has had many issues along the way, however Teri has been attentive, communicative and as helpful as she could possibly be. Teri is a credit to Butters and knows her stuff. Thank you for all your help along the way

Caroline · 19 May 2021

★★★★★ 5/5

Trustpilot

An excellent Estate Agent

I have been extremely happy with the service I have received. All the staff were helpful but in particular Diane who I dealt with most of the time. She had time for me during this stressful period and went over and above her role with kindness and humour.... excellent. I would recommend her/butters john bee to anyone selling/buying a property.

Sylvia · 5 June 2019

★★★★★ 5/5

Google

Owen went above and beyond to find me multiple properties to view untill we have found an ideal one for me to apply. Very excited and happy with the high standard or service and communication he provided!

PATRICK · 13 June 2023

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, i applied for a property and within half an hour i had a phones call about a viewing, a guy called Michael was really helpful and helped me all the way through the process, if there was anything i needed know or any help i needed he was just a phonecall away. Cant thank Michael enough

Annaleigh · 26 March 2020

★★★★★ 5/5

Google

Lauren from the Hanley branch has been amazing with great customer service skills, and acted as a great advocate for myself in the purchase of my new property and has always gone above and beyond to help in any way she can. I would highly recommend anyone to use her to help resolve any issues which may arise in what is a stressful time when purchasing your new home. She is a great credit and asset to the company she works for.

Adrian · 16 October 2023

★★★★★ 5/5

Google

I went with John butters they are brilliant and helpful all the way phill is very good & has a lot of experience as he been with company for very long time , Olivia who was dealing with me was very helpful & polite, and kept me up to date overall very good thank you guys for selling my property zee

Blue · 18 October 2024

★★★★★ 1/5

Trustpilot

Disappointed is an understatement

Disappointed is an understatement to hear that BJB have taken money from the charity TWOCO for a property not fit for purpose. I urge other members of the public to think twice before using the services of BJB lettings and I also urge BJB and the landlords to work with the charity to refund their money promptly.

Lewis · 2 June 2020

★★★★★ 5/5

Google

Just did a viewing with Ben, he was very polite and answered every question I asked. Thanks Ben

Elizabeth · 25 July 2024

★★★★★ 5/5

Trustpilot

Thank you so much Michael and Connor

Thank you so much Michael and Connor, whilst I haven't found a suitable property yet, they have constantly been in touch and advised me when any potential property that would suit me has come to the market.. This is something I have not received from any other agent and I am really grateful they have kept me informed..

Mrs · 10 January 2020

★★★★★ 5/5

Trustpilot

Very friendly and efficient team

Very friendly and efficient team. Special thanks to Jan for her patience in what turned out to be a long conveyancing process. Couple of niggles with the accuracy of the room measurements and prospective buyers saying it was difficult to book a viewing via email but otherwise the service was excellent and good value compared to other high-street agents.

Michael · 12 July 2019

★★★★★ 5/5

Google

Owen is helping me with everything regarding moving in. I am relocating and new to the area I am so happy to find someone who is willing to help

Betty · 15 December 2023

★★★★★ 5/5

Google

Olivia is very good. I recommend you. Thank you.

Merciog · 11 December 2024

★★★★★ 5/5

Google

Owen was so helpful. We managed to get a viewing even after 5 which not many agents do. He was nice and went above and beyond. I would recommend butters john bee and also Owen :)

Irem · 13 June 2023

★★★★★ 5/5

Trustpilot

The 5 stars are for Natalie at the…

The 5 stars are for Natalie at the Crewe branch, who has worked very hard for me as a landlord. The staff at BJB are trying their hardest to do a fantastic job despite there obviously not being enough staff to manage the workload. Thank you Natalie, keep up the great work!

Joanna · 13 July 2021

★★★★★ 5/5

Google

I had the pleasure of Molly helping with my rental properties, I was very impressed with her knowledge and she was very efficient. I would highly recommend Molly to anybody who rents properties out if they are looking for a 1st class service. Thank you Molly.PositiveProfessionalism

Corrie · 13 June 2022

★★★★★ 5/5

Trustpilot

Exceptional customer service

I moved from Sandon Bank and required a bungalow until I found a new home. Once I found a bungalow which was being marketed by your Stafford office I dealt with Hayley. Hayley managed to help me move into the bungalow in a timely manner. She was very helpful, polite, calm and very professional. An asset to your firm😀

Mrs · 16 May 2019

★★★★★ 1/5

Trustpilot

Avoid this dreadful agency

Avoid this dreadful agency Having purchased a house through this estate agents…I use that term loosely, I can advise they are the most unprofessional and ineffectual employees of a company, that I have ever come across.I’ve bought and sold a lot of houses, yet have never felt bullied and harassed as I have felt throughout what should have been the most simple straightforward purchase of a house, even told I could be gazumped! If you thinking of selling through them, can I suggest you don’t give any personal information to them, as confidentiality is not a strong point either I lost count of the number of times the phrase “due diligence” was used as an excuse for their constant messages, yet on what should have been exchange day they hadn’t the correct ID in place for their client, basic ID, delaying the exchange for several days Please don’t go through what I’ve been put through For your own peace of mind Avoid Avoid Avoid

Jer · 26 September 2023

★★★★★ 5/5

Trustpilot

Amazing service from Julie Cartlidge-Dean

I'm based in West Sussex and have a property that I rent out in Stoke on Trent with Butters John Bee. Julie Cartlidge-Dean (Property Manager) is amazing! My property needed work recently and Julie arranged for quotes & work to be done etc, keeping me fully up to date and also my tenant. Great service. Thanks Julie!!

Helen · 4 March 2020

★★★★★ 5/5

Trustpilot

Friendly and fantastic service!

Friendly and fantastic service!I recently dealt with Michael Ferris when enquiring about renting a property in the area. He was very helpful and couldn’t have done more for us. He always followed up with a call when he said he would. I would definitely recommend BJB to anyone looking to rent/buy. Very informative and professional. Thanks again Michael!

Emma · 10 October 2019

★★★★★ 5/5

Google

My experience with BJB Hanley was exceptional. Owen gave me my dream home in quick notice. He was so fiendly and welcoming. I will recommend him anytime for a House Let.

Salomi · 16 October 2023

★★★★★ 5/5

Trustpilot

Couldn't of asked for more from Butters…

Couldn't of asked for more from Butters John Bee. Michael made what can be a very stressful situation a breeze and kept us up to date at all times. The LetTrak app is fantastic to monitor the progress of your move and also be able to electronically upload vital documents. 10/10, thanks again for all your help Michael.

Tom · 12 September 2019

★★★★★ 5/5

Google

Visited this agent and was greeted by Lauren Battersby who gave a very informative overview of properties within the area as I was visiting from London. Lauren was warm, friendly and informative.

Cheryl · 16 September 2023

★★★★★ 5/5

Google

I am just beginning my house hunting journey and called Butters John Bee this morning, Jasmine answered the phone and made me feel completely at ease in what can be a nervous journey to begin! Jasmine took the time to understand exactly what I’m looking for and provided knowledge around where I can find legal and mortgage advice! I can’t rate Jasmine highly enough! Professional, knowledgeable and a friendly personality! Thank you again Jasmine, I look forward to continuing this journey with you and buying my first home :) x

Georgia · 16 September 2023