Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

Benjamin Rizk was very helpful throughout our house hunting process making the whole experience easy

Tichaona · 27 July 2024

★★★★★ 5/5

Trustpilot

Liz has been absolutely phenomenal in…

Liz has been absolutely phenomenal in dealing with my queries, after what was turning into a nightmare situation, Liz has taken on my property and is chasing everyday for me, it’s times like this that shows the true quality of the staff Butters John Bee who go above and beyond! Thank you Liz xx

Madeeha · 6 May 2020

★★★★★ 5/5

Google

Jonathan Barker - sale of property We liked Jon as soon as we met him. He was friendly and informative. He was great all the way through the process, always accessible and quick to respond. Worked with us to quickly get us back on the market and upped our visibility when our first buyer pulled out for personal reasons. Was with us through to completion on our second offer. Felt like we made a new friend. We would highly recommend

Leona · 18 July 2023

★★★★★ 5/5

Google

I’m impressed with view. The agent Ben was very helpful.

Jesse · 12 October 2024

★★★★★ 5/5

Google

Benjamin was absolutely amazing. Answered every question we had and was so helpful in finding us a home

Marie · 26 May 2024

★★★★★ 5/5

Google

This is the first time I have looked into selling a house. Emma is really friendly, knowledgeable and helpful, she had loads of advice, factual information and enhanced my understanding of the processes

Victoria · 13 June 2023

★★★★★ 5/5

Google

Lauren has been amazing helping me with the sale of my flat. I bought it from BJB 7 years ago and am so glad I came back to them to sell this time.

Jenny · 13 June 2023

★★★★★ 5/5

Google

Owen was really good and helpful. Though we didn't like the location of the property, still he took a note of our requirements and said to help if anything as such comes up.

Manikandan · 13 June 2023

★★★★★ 5/5

Google

Lucy was very helpful and patient as we viewed the property. We appreciate the Hanley branch personnel also for booking an appointment so quickly and for being accommodating to us. We appreciate the pleasant experience as we search for a property!PositiveResponsiveness, Quality, Professionalism

Nancy · 13 June 2022

★★★★★ 5/5

Google

Couldn't recommend Elle from BJB enough. Very efficient and easy to deal to with. She came back to me promptly and made the buying process very straightforward. If considering, I would certainly sell or let your in Stoke property through her! Thanks again.

Emma · 13 June 2022

★★★★★ 5/5

Trustpilot

Chelsea has been really helpful and…

Chelsea has been really helpful and quick to respond to any questions or concerns we have had.She was very patient with us and was always willing to explain everything to us as we didn’t understand some bits.We have had a really pleasant experience with butters and look forward to moving into our new home shortly

Laila · 17 October 2019

★★★★★ 5/5

Google

Benjamin was absolutely amazing. Answered every question we had and was so helpful in finding us a home

Marie · 22 May 2024

★★★★★ 5/5

Google

Called and spoke to James today and he was incredibly helpful and did all he could to help me out

Christopher · 13 April 2024

★★★★★ 1/5

Trustpilot

Not interested at all. Didn’t verify Facts.

Wanted a view a property in Cannock area. Told no, as only can view if I’ve sold my house. I am buying with my mother who is a cash buyer. But they didn’t even ask this. Just assumed that we were not in a position to buy and had two homes to sell, and therefore not viable. I had lost interest at this point as the Only thing they were interested in was then coming to value our properties. Drumming up more business. Poor service and a possible lost sale which is a shame.

KW · 5 July 2023

★★★★★ 5/5

Trustpilot

Great for maxmising revenue!

Just used bjb to let my third investment property and take over the managment. As per usual this was a seemless process with advice from the team on buying and setting up in a company name to maximise my return. Thank yoh ti all the team especially Michael with his cheeky southern ways!

Kate · 27 June 2020

★★★★★ 5/5

Trustpilot

Amazing help from lucy

Amazing help from Lucy Strassman with It being our first time renting we fount that Lucy went the extra mile too make sure we understood everything And answered every query we had fast and informative and still followed up see if everything was okay after we had moved in 10/10 would highly recommend

Kieron · 24 June 2020

★★★★★ 5/5

Trustpilot

From start to finish the process has…

From start to finish the process has been stress free and easy. All staff are polite and very helpful to deal with. I would highly recommend Bjb Hanley. I would also like to say a big thank you to Lucy Strassmann for always been on hand to answer any of my questions.Kindest regards Hayley

Miss · 24 February 2020

★★★★★ 5/5

Trustpilot

butters john bee Crewe

This is the now second property I have let with Butters John Bee Crewe.A very experienced and helpful team who have always dealt effectively in finding the right tenant within a good time scale.Special mention to Steve Parker, Rebekka Gill and Michael Ferris who have given there time and expertise along the way.

Craig · 19 June 2020

★★★★★ 5/5

Trustpilot

I have sold my property with…butters John bee

I have sold my property with buttersjohnbee and I found them extremely professional they kept me in touch all the way through and would highly recommend. gurdia Grover was very helpful as she went canvassing out for me to help me find our home, Katie was also very helpful throughout would highly recommend everyone buttersjohnbee

Shubnum · 12 September 2019

★★★★★ 5/5

Trustpilot

Great service …

Just thought I’d mention what fantastic service I received from Celine Hollinshead when she came to value our house . She answered all of our questions & took the time to explain anything I didn’t quite understand there wasn’t a rush at all . I’m very happy with the service I received from Celine

Ron · 3 December 2024

★★★★★ 1/5

Trustpilot

Truly Awful Service

We've been dealing with their Hanley (Stoke) branch. They're supposed to be managing a property but have done pretty much zero (apart from take their cut every month), and we're basically dealing with everything ourselves.

RUBAN · 12 May 2026

★★★★★ 1/5

Google

Further follow-up... Since being taken over by spicer-haart butters have become an absolute joke. The once great auction is a mess but as a landlord their lettings services are atrocious. They have an astounding staff turn-over and I really can't blame the staff themselves, they are constantly undermined by useless systems and rightly choose to move job - none of the below staff who's attitude impressed me are still in place. My latest issue is gas safe certification, since before going with butters my property has had a boiler on lease through everlasting boiler co, this provides a higher level of service for the tenant in terms of call out and support. Butters and the tenant have been on the third party access authorisation forms since December 2019... every gas safe certificate on their file provided (as you'd expect) by everlasting boiler... Cue multiple automated notifications from butters about the certificate expiring... I reply to every one "in collaboration with the tenant, you as my agent book in ther service and certification" - never a response... notification saying "If you don't book in a cert, we will do it and charge you" - I reply to this and forward my reply to the latest in the long line of staff members who says "ignore the reminders" ... in writing... The service is booked for a month after the current cert expires by the agent... who then summarily books in an additional certification, expects me to pay for it and then refuses to accept that either they should have acted earlier OR if everlasting boiler were being difficult over the thrid party access... butters should have contacted me. The constant mistakes I could possibly forgive but the flagrant refusal to accept that they have made mistakes is typical of Butters as an organisation. Landlords - look elsewhere for representation, no letting agent really offers a good service but Butters are just awful and have no interest in getting any better and the false dawn of new, considerate, enthusiastic staff is always short lived. As a follow-up, Molly at the Hanley branch also exemplifies what a letting agent should be, courteous, responsive and keen to act in the mutual best interest of the Landlord and the Tenant, in this instance securing the tenant a 12 month extension at a deal to suite all parties, very much appreciated by myself and I'm sure the tenant too. Original Review from April: Butters have gone through quite a bit of turmoil and staff turnover since I first engaged them as my letting agent which has been testing as a landlord... Natalie at Hanley however has gone a long way to restoring my faith in people's ability to be professional and care both about Tenants and Landlords. Responsive, sensible, diligent, polite and courteous - they're words you don't find yourself using in the lettings industry nearly enough and Natalie deserves highlighting as a real example of how to act in this sector. Natalie - many thanks for your continued Service, it is appreciated by me and I am sure it is by my tenants Butters - make sure you do all you can to keep staff like this Natalie and Molly at the firm, its not an easy role but a splash of courtesy goes a long way in keeping everyone pulling in the same direction

Charles · 13 June 2023

★★★★★ 1/5

Google

AVOID AT ALL COST The worst company I have ever dealt with in my entire life, if I could give less than 1 star I would. Communication was awful star to finish. Expected a new born to live in a property with damp and mould then tried to blame us for wanting to leave. I won’t name them publicly but customer service is the worst i have ever known they only care about the landlord and not about the people living in the property or paying them. Every member of staff I have dealt with at the Hanley branch needs to be re trained on how to actually speak to people that’s when you can finally get hold of them constantly “busy” to answer the phone and don’t respond to e mails at all Absolute shambles of a company

Henry · 13 June 2023

★★★★★ 5/5

Google

Viewed a property with letting agent Owen from the Hanley branch. From the process of signing up and the viewing was a straight forward process. Easy and smooth with his help and communication. He is very polite and professional , we then applied for the property but struggled with the initial application process. He invited us into branch and sat down and held our hand through the whole process in such detail. It’s now all submitted and we are just waiting to move in. We are so grateful, he has gone above and beyond to help us, nothing was too much to ask. We will definitely be recommending Owen and BJB!

Yvonne · 13 June 2023