Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleStacey has been a absolute god send helping with the issue on my property thank you very much Stacey
Hello and thank you very much for your review about our Property Management Manager Stacey. Kind Regards, Crewe Property Management Team
5/5
TrustpilotLiz Thompson superstar
Over the past few years medical circumstances have ment that finances have been very tight, thanks to the support and understanding of Liz Thompson my family kept a roof over their head . Thank you so much Liz it helped take a whole layer of stress out of a terrible situation
Hello Mary,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleI highly recommend Owen and BJB. He is dedicated to providing exceptional service and is a true professional in his field. Thank you so much for your help today!
Thank you for your feedback on Owen from Lettings
5/5
GoogleEmma Brookes was wonderful - she not only got us in touch with a fantastic mortgage advisor but also went above and beyond to help us with anything we needed.
Hello Shannon. Thank you for your 5 Star review of Emma Brookes. Emma will be delighted with it and I have to whole heartedly agree with your comments. If we can be of assistance to you in the future, please do not hesitate to call us. Kind regards Phil Jones. Branch Manager. Butters John Bee. Hanley.
5/5
GoogleOwen was very helpful and patient when we walked into the branch. Straight away booked us a viewing and now we are more than excited for the future. Super happy!
Owen goes above and beyond
5/5
TrustpilotI am very pleased with the service…
I am very pleased with the service recently received from Emma Sandland at your Crewe lettings office. She was very professional yet friendly. I will have no hesitation recommending her service and will use butters again once I have a property come available for rent. Thank you Emma regards Mr T .Crewe
Thank you for our 5 Star review Mr T. We are delighted that you are happy with the service that Emma has provided. Emma is a real credit to our team. We look forward to hearing from you soon so we are able to assist you further.Kind Regardsbjb
5/5
TrustpilotGreat service
Great service. Georgina Johnson was very helpful and always there for any questions I had. Would definitely use these again 🙂
Hi Hayley, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.
5/5
GoogleCaring, friendly and very knowledgeable- made a difficult situation simple and easy - thank you Emma & especially Jasmine for her warm welcome and patience
Hello, Thank you so much for your 5 star review of Emma Brookes and Jasmine Meakin. I am delighted that you are happy with the service that we provide. If we can help in any way at all, please call us on 01782 202600. Kind regards Phil Jones Sales, Branch Manager
5/5
GoogleLeyton provided an excellent experience really showed us around the property
5/5
TrustpilotGreat Communication
We have some issues with our property which we have been renting, Danielle has been a great help throughout . Communication is good as is understanding of this issues . All issues have been solved as soon as has been possible even under the current Covid 19 situation.Thanks Danielle !
Hello Selina,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI have just found a house to rent…
I have just found a house to rent through using this letting agent (Michael Ferris), from start to finish of me searching for a property, to me signing the paperwork, Michael has been professional and supportive throughout. He has made it very easy, from the online viewing which allowed me to see a very detailed, clear view of the property to the actual physical viewing. I didnt feel rushed, and he provided me with thorough information about the property and process. I am very happy with the service i received and would definitely recommend this agent to family amd friends. If i could give more than a 5 star review i would!
5/5
GoogleOwen was a fantastic agent, easy to talk too and incredibly friendly. Makes it all easy to understand and couldn’t have asked for a better agent for new letters.
l really appreciate this feedback for Owen in Lettings as he is new to the company and striving to be the best
5/5
GoogleHad a chat with Lilly Keatman regarding my rental portfolio. She was very receptive and went out of her way to show potential property’s which would be of interest to me. I have now booked to go in branch to discuss further and look forward to working together in the future!
Thank you for the review of Lilly in Residential sales, we look forward to seeing you when you visit the branch. Kind regards Phil Jones Branch Manager for sales Butters John bee
5/5
GoogleAs a landlord I had a particularly difficult tenant and I wanted to give them their notice. I contacted Molly Farrelly at Butters John Bee and she dealt with the problem immediately, swiftly and professionally. Thank you Molly!!PositiveResponsiveness, Professionalism
Hello Karima Thank you very much for your review. We appreciate your great feedback. Thank you Kind Regards Molly Farrelly
5/5
GoogleCeline was very helpful and couteous. She gave good advice on what was an unusual sale.
Hello Alf. Thank you for your positive feedback for Celine in Residential Sales Team. I know she will appreciate it. If you need any other help, please feel free to call 01782 202600. Kind regards Phil Jones Branch Sales Manager.
5/5
GoogleBen was kind and friendly, very helpful throughout our letting process :)
Thank you for your review of Ben in Lettings. Kind regards Butters John Bee residential Lettings
5/5
GoogleJames was really helpful and efficient, resolved my issues swiftly. Great service
Hello and thank you for leaving a review for James in Property Management.
5/5
TrustpilotI can't thank Grace Thompson and team…
I can't thank Grace Thompson and team enough for all the help and support in these difficult times to get our perfect property, grace has had tears and worry from myself and put me at ease and went above and beyond from beginning till the end, absolutely great service
Dear Joanne, Thank you for your review about Grace, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotReview from a very happy landlord:
I am a landlord and this is the second time I have rented my property through Butters John Bee. Michael Ferris from the lettings department was my contact at the Crewe office. From start to finish, the service has been faultless. Communication has been excellent, and all emails answered quickly and phone calls returned promptly. I'd like to say a big thank you to Michael and also to Corrie who have helped and guided me along the way. I have no hesitation in recommending the lettings department and have nothing but praise for Michael and Corrie. I will definitely be using Butters John Bee again to re-let the property when it next becomes vacant.
5/5
TrustpilotHappy Vendors
We were very very pleased with the service and staff at the Congleton branch. Vicky went above and beyond taking a walk in straight to the apartment and all the staff we dealt with, Jan and Nathan, were professional and very helpful keeping us informed all the way through the process.
Hi Peter, Thanks very much for your lovely review. We very much enjoyed working with you and Diane. Please let us know if we can help with anything in the future. ThanksVickiBJB Congleton
5/5
GoogleGot shown round a lovely house by Megan and answered any questions that we had and was so polite
Good Afternoon. Thank you for your 5 star review of our Academy Lettings Negotiator Megan - we truly appreciate you taking the time to let everyone know how great she is! Thanks, Emily Wheat Branch Manager for Lettings Hanley :)
5/5
GoogleMeg has shown us around a property she was very polite and professional and we love the property
Good Afternoon. Thank you for your 5 star review of our Academy Lettings Negotiator Megan - we truly appreciate you taking the time to let everyone know how great she is! Thanks, Emily Wheat Branch Manager for Lettings Hanley :)
5/5
TrustpilotSandon St
Can I just say firstly, butters john bee has been extremely in depth with all the details that I needed to continue with my application, since it would be my first time moving into a place by myself. A massive thank you to Lucy Strassmann, and Rebecca Gill for keeping in the loop and always keeping in contact with me until my move in date was due. I am extremely happy where I currently live and the team ensured that everything was ready for me when I arrived at the property, so a huge thanks to the team. Thank you again, Lucy and Rebekka.
5/5
GoogleHad a problem and Stacey was quick to help me get it all sorted. Thank you Stacey
Hello and thank you for the great review for our Property Management Manager Stacey!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
