Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

From someone who works in the property industry I can say that based on my interactions with local estate agents in Hanley & Stoke on Trent Kyle and Lauren have been by far the best I have worked with. From the moment we spoke I was blown away by their responsiveness and professionalism, I have only started my search and already they have gone over and above to get me all the info I need and I genuinely feel like they'd be on hand going forward when I do offer on a property and need help letting it later. I look forward to working with you more, thanks for your help already!

Ashley · 13 June 2023

★★★★★ 5/5

Google

The customer service has been absolutely amazing from start to finish with Owen. He has been so helpful and gone above and beyond to help us and get us a viewing and getting all paperwork completed. I spoke with another letting agent about another property and their service was terrible, so to come to another agent whose attitude was so noticeably different has been a breath of fresh air. Thank you so much, it has been so helpful when things are so complex when trying to find a new home.

Florian · 13 June 2023

★★★★★ 1/5

Trustpilot

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service I received from Butters estate agent. They failed to communicate with me about the progress of my property sale, ignored my phone calls and emails, and redirected me to a head office that never returned my messages. They also recommended a conveyancing solicitor that was shut down by the CLC (Council for Licensed Conveyancers) the day before I was supposed to move. Butters did not inform me of this situation and I had to take time away from work and waste my time and money to visit their Hanley branch in person because they wouldn't answer my calls. This has caused me a lot of stress and frustration and I do not recommend them to anyone.

Nick · 8 June 2023

★★★★★ 5/5

Google

Staff were amazingly helpful. Saima Begum was great in answering all my queries and kept me informed throughout the process. Extremely happy with the service. Thank you!

Neda · 16 October 2023

★★★★★ 5/5

Google

Natalie is one if the most efficient property managers I have dealt with at BJB. She is empathetic, understanding and professional in the way she has managed my property and tenant. I breathed a huge sigh of relief when Natalie took over and dealt with the many problems that my tenant created, she was decisive and determined in tackling these problems and will be a great asset to BJB in the future with her can do approach to problem solving! Thank you Natalie 😊

Joanna · 13 June 2021

★★★★★ 5/5

Google

I recently had several queries regarding property legislation and Dominika Jaszczyszyn was excellent in her customer focused manner, ability to communicate a response to my technical queries and resolved my concerns faultlessly. Great service, thank you!

Steve · 18 December 2024

★★★★★ 5/5

Trustpilot

My experience with Butters John Bee has…been excellent!

My experience with Butters John Bee has been brilliant from start to finish. My agent Elisha was so kind, helpful and professional...She mad me feel like I counted and that they genuinely wanted me to be successful in my new move. Always quick to get back in touch! I would definitely use them again!

Kerry · 6 September 2019

★★★★★ 5/5

Google

Owen is aiding me and my family to look for a new home in stoke-on-trent. Grateful for the help and kindness and patience

Phoebe · 14 January 2024

★★★★★ 5/5

Trustpilot

First time dealt with butter John's bee…

First time dealt with butter John's bee and I must say i was very impressed . I purchased a property without any hassle . Special thanks to Georgia Johnson for always responding to my emails and my enquires. Many thanks guys.

Shazad · 2 July 2022

★★★★★ 5/5

Trustpilot

Jenna stelfox was magical all the way…

Jenna stelfox was magical all the way through our property search. She understood our situation from the start and was so helpful in everything she did for us. Although we didn't pick winsford as a place to settle we will definitely be keeping her in mind if we need somewhere nearby. Thank you Jenna!

Daisy · 1 August 2019

★★★★★ 5/5

Google

Claire is the best ever. If you dont use her to manage your property your an idiot!

Letmesee · 13 May 2024

★★★★★ 5/5

Google

Should of had a house viewing at 10.00 and nobody turned up, i contacted bjb and spoke to jasmine she was absolutely lovely and apologised for someone not coming out, jasmine said she would come instead straight away.. jasmine was very professional, brilliant at her job and very polite and friendly. Next time my inspection is due I would love it to be jasmine. 100%

Natalie · 13 May 2024

★★★★★ 5/5

Trustpilot

Butters John Bee Winsford 👍

I think I’ve probably mithered these people more than most, especially Layla and tresa in finding a new property. I would like to thank them for there time and “patience” after finding a house that suits all our very long list of needs.“I would like to take this opportunity to thank all the team”!

Carl · 29 July 2019

★★★★★ 5/5

Google

Worked with Emma Brookes. She was very professional with a warm personality. She’s an absolute superstar and a credit to butters john bee. Happy to work with her again in future

David · 13 June 2023

★★★★★ 5/5

Google

Owen was lovely and was willing to work with us and helped us with what we're aiming for. Just a lovely experience and looking forward to hearing off them for properties

Elise · 13 June 2023

★★★★★ 1/5

Trustpilot

Avoid! Use someone else in Creae

Avoid!Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.This is aimed at the Crewe branch specifically. Never answer the phone or emails.Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles

Rob · 12 May 2023

★★★★★ 5/5

Trustpilot

Sophie

I would like to thank Sophie for her kind and professional approach, when organizing a viewing for me. I would always reconnend her. Thank you 🙂

Lea · 19 October 2023

★★★★★ 1/5

Trustpilot

3 months of a sale only at week 1 due to Butters

Aweful, Trustpilot has 3.6 reviews Crewe 2.6. I wouldn,t recommend Butters for Shared Ownership properties, they have caused a March to May sale only to be at the 1st week stage of applying. Advised me the buyers had past at the start, but hadn,t, 3rd month still haven,t. I gave them a months head start before my purchase. They haven,t completed the necessary proof after the 3rd month, caused stress beyond belief, ignored calls chasing, never returned my calls week after week, until I witheld my number then answered, incompetant ruining my sale, my purchase and created costs I wouldn,t have occurred if they had got their facts right, to leave my sale 3 months having done nothing, and the Manager never gets involved to apologise or put right. I even received an email one Friday night at 9pm after several weeks of the sale stating that they had taken my house off the market inbetween the sale, the next day Gary the Manager emailed ignore it it,s an error, no apology to the stress I had at 9pm. The Housing association said they dont send the correct ID or finances after the 3rd month Ive done in 2days my end for 4 houses. I've never known an estate agents like them. They have caused me hell. Their Alsager branch also ruined my mum's sale after 15weeks their Manager Amy on me chasing said "theres no rules on how long a property takes" rude, unhelpful and we are still in our houses due to them, it hasn,t affected them, just our lives. They focus more on all their annual leaves. I've cancelled a holiday and courtcase due to stress with this agent having to do their job for them, they charge ridiculous costs to previous agents before and incompetetant for 3x the costs. It,s due to my determination thats gained the Housing association,s support to get this Agent to get their act together, but they still even now have not, after 3x the chances of getting them to "simply supply the correct proof of stage 1 week 1"!!!! Everyone I,ve told what I,m going through are appauled.They are affecting the buyer aswell as the seller.

Heidi · 7 May 2023

★★★★★ 5/5

Google

I had a fantastic experience with the house agent Benjamin Rizk! The house he showed me was a perfect match with what I told him I need. His communication was top-notch. I found the perfect home that I absolutely love. I highly recommend this agency to anyone looking for a dedicated and professional service in the real estate market.

Muhammed · 17 August 2024

★★★★★ 5/5

Trustpilot

We dealt with Charlotte at the Hanley…

We dealt with Charlotte at the Hanley office. We found her extremely heloful and easy to talk to. Would highly recommend for anyone looking to move house for the first time as we did. I had so many questions and Charlotte made sure I understood everything completely and made the whole process allot easier.

Paige · 23 February 2019

★★★★★ 5/5

Google

Owen has been patient with me regarding the application process for a new home in stoke on trent. Delighted with his service

Samuel · 14 January 2024

★★★★★ 5/5

Google

Phil was very personable and informative. He gave advice on local investment areas and took the time to talk through options moving forward. I would highly recommend.

Easton · 16 September 2023

★★★★★ 1/5

Trustpilot

Incompetent estate agents

Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.

Michael · 27 April 2023

★★★★★ 5/5

Google

Claire has been a star dealing with my property. Would highly recommend

Tom · 25 July 2024