Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Google

Benjamin Rizk is jovial, friendly and has been very helpful to the end

Chidiebere · 29 May 2024

★★★★★ 1/5

Trustpilot

0 Consideration For Tenants

We viewed a property to let back in September and moved in shortly after, we were promised that a couple of the issues around the property would be resolved by the time we got the keys. On the day of moving in, the damp in the living room had not been resolved instead a piece of MDF had been glued to the wall to cover it up and none of the other issues were resolved as well as new issues including a hole in the bathroom ceiling, holes in the upstairs doors and paint all over the carpets. 5 months on and we still haven’t had any of the issues resolved despite countless attempts to reach out the BJB I have been ignored and my calls go unanswered. I have had a hole in my roof and windows that don’t shut all through winter when it has dropped as low as -9 outside we have had that chill flowing through our house but the staff at BJB do not care and do not want to help. I was pressured on my move in day to leave a positive review and I regret leaving it to this day. Despicable treatment of tenants, how can you leave another person in a property that is damp, full of holes and has windows that don’t shut ?

Charlie · 8 February 2023

★★★★★ 5/5

Trustpilot

My experience with butters John bee has…

My experience with butters John bee has been amazing! Marcin dealt with myself he was the most helpful kind and down to earth person from start to finish! I couldn’t have asked for a better negotiator he is amazing. I really appreciate the service I received from Marcin, nothing was to much and he communicated to high standards with myself any questions i had wasn’t to much for Marcin, everything was dealt with to perfection. I would highly recommend butters John bee and Marcin to anyone,

Haley · 7 February 2023

★★★★★ 5/5

Google

Lauren has been perfect in helping me purchase the type of property I was after. She went above the service I have had elsewhere and I will be definitely using BJB again due to her service. Thank you!

Jordan · 13 June 2022

★★★★★ 5/5

Google

Great experience working with BJB, Sarah was fantastic! She showed me around the properties and was a great communicator, emails and phone calls were prompt and everything got done quickly as a result. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Curtis · 13 June 2022

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I rang this morning with an initial enquiry and spoke to Jenna Stelfox; I must say that after months of contacting letting agencies; I have a decent understanding of the customer service they offer over the phone which is poor at best. However, Jenna not only delivered the bad news I was expecting (owner will not allow pets) In a positive way but also went the extra mile for me; treating me a valued customer, irrelevant to the fact the property I enquired about was not the one for me. She offered me empathy and had a clear understanding of our difficulties in finding the rite property. She went on to give fantastic advise and explained what she would do for me in this property hunt. I have come away from the call feeling she has set a precedent that other company's should look to follow. I look forward to see if she can find us the rite property. Thanks again Jenna.

Jason · 17 July 2020

★★★★★ 5/5

Google

We have had an amazing estate agent. Jacob has helped us with any queries as much as he can and provided an excellent and professional service. *EDITED!* When renewing our 3rd year at our property we ran in to an issue with renewing our tenancy agreement and Chloe Gretton ensured that ot was swiftly dealt with. Thank-you!

Megg · 3 August 2024

★★★★★ 5/5

Trustpilot

My family is relocating during the…

My family is relocating during the pandemic and I can't stress enough how difficult it is. I am so grateful to the Butters John Bee's team, specially Lucy Strassmann who helped me find the perfect home for my family in this difficult period.Moving homes is hard enough and with all the restrictions felt like I wasn't going to find the right place. Lucy was so helpful and patient with all the questions and the process was quick and simple. Thank you again for helping us find our new home.

Karen · 9 July 2020

★★★★★ 5/5

Google

Very interesting, so excited. Ben was very helpful

Ejiro · 17 August 2024

★★★★★ 5/5

Trustpilot

Fantastic!

Contacted the office and spoke to Michael Ferris who was wonderful to deal with throughout the whole process. He dealt with every query and issue we had efficiently and professionally from constant contact regarding updates to every aspect that needed to completed. Would highly recommend! A fantastic service!

Matt · 16 June 2020

★★★★★ 5/5

Trustpilot

Good lad.

Young lad called Fin showed us around a house on Saturday. Very polite nice guy who has followed up with us and given us a few more possibilities to stew over after the house we viewed wasn't quite right for us.

Bryan · 16 February 2026

★★★★★ 5/5

Trustpilot

BJB have been excellent at managing my property

BJB have been excellent at managing my properties during this crazy Covid time. Carol Yearsley in particular has gone above and beyond in dealing with the management of properties where tenants have been furloughed or have lost work and have been unable to pay their rents on time. Carol has liaised with myself and the tenants to find a way through and it has been such a great help to both the tenants and myself to have her to sort it!Thanks Carol!

Enormousju · 27 May 2020

★★★★★ 5/5

Trustpilot

Excellent 5 Star Service

Rebekka and Christian provided and excellent 5 Star service.Both were very courteous, professional and knowledgable and extremely helpful throughout the process from start to finish.It was a refreshing experience to be able to work with an Agency and experts that fully understood and addressed my needs.I would not hesitate to recommend.

Justin · 7 February 2019

★★★★★ 5/5

Trustpilot

Very Professional Service

Recently moved to the area used Butters and Jenna Stelfox was amazing so accomadtkng and nothing was to much trouble. She makes time for you in her busy day and the staff in the office are also very helpful in spring out and queries or issues.Would I recommend???BIG YES

Matk · 22 December 2019

★★★★★ 5/5

Trustpilot

Rental staff in local NuL office

I have been dealing with Abi who manages rentals. Being new to this I found Abi, Lydia and team exceptionally helpful, guiding me through all the hurdles to successfully get a tenant in place last October.Now during the Covid 19 pandemic, I worked with Abi to get my house rented. Nothing is ever too much, there when I call and despite limitations she has worked to get my property relet. A huge thanks Abi, BJB has a very dedicated employee

Val · 28 April 2020

★★★★★ 1/5

Trustpilot

Very poor attitude and service

We moved into a property on the 8th November, reported maintenances issues straight away (windows not closing, faulty shower, door handles faulty). We called Butter John Bee Crewe multiple times to chase this up and was passed onto the property managers each time (Lacy and Ben) both said they would sort this asap every time and call back. Each time we have not had a call back from either them and had to re chase this up. We’ve now lived in this rented property for almost 5 weeks, the windows were only just fixed last week and everything not fixed yet. When speaking to the contractors who came out to fix the windows, they had said they’d only been made aware of the issue a few days prior despite us reporting them weeks before. The service and attitude of property management is not great at all. We are paying for a service each month and we’re not getting it, this is absolute ridiculous and I wouldn’t recommend anyone to go with this estate agents when looking for somewhere to rent.

Robin · 11 December 2024

★★★★★ 5/5

Google

Ive recently rented a property through yourselves and Lucy was a brilliant help through the whole process, always available to answer my questions and made everything clear and straight forward. Would highly recommend to all my friends and family great customer service felt friendly yet professional at the same time.

James · 14 June 2019

★★★★★ 5/5

Trustpilot

I couldn't be happier with the service…

I couldn't be happier with the service that Rebecca has given me she went out of her way to give outstanding customer service especially through the Covid 19 Period and my situation, I would highly recommend butters John bee and Rebecca and her team thankyouKind regardsMr James Richards

Jim · 8 April 2020

★★★★★ 5/5

Google

We went in today and Owen was so accommodating and got us a viewing on the same day. He's very friendly and has been an absolute pleasure!

Georgia · 13 June 2023

★★★★★ 5/5

Google

Elle Coope was very helpful and answered all my questions fully. Her follow up on mortgage advice was appreciated. Her local knowledge was very pleasing regarding the properties I enquired about. I highly recommended Butters John Bee

Mark · 13 June 2022

★★★★★ 5/5

Trustpilot

Quick and easy process

Quick and easy process! I'd just like to specifically thank Lydia for constantly going out of her way, (even working on her day off!), and being so helpful with the process, despite the few difficulties we had along the way (due to technology). Your help is greatly appreciated :)

Danielle · 2 September 2019

★★★★★ 1/5

Trustpilot

I put my house on the market 1 week ago…

I put my house on the market 1 week ago with another agent. Since then I have received at least 30 calls from BJB telling me they have customers on their books looking for houses like mine. An absolute scam! I have told them to stop calling but still the calls keep coming!

Stephen · 20 October 2025

★★★★★ 5/5

Google

I had a great experience with Benjamin from BJB. He was incredibly kind, friendly, and very helpful throughout the apartment showing process. He answered all my questions patiently and made sure I felt comfortable with everything. A fantastic representative of BJB, and I highly recommend working with him!

Tobi · 1 December 2024

★★★★★ 5/5

Trustpilot

Massive thanks to Benjamin who has been…

Massive thanks to Benjamin who has been a massive help with our property. As a new landlord you always want to have someone at the other end of the phone to help and advise you, and make sure you’re not going to end up in trouble. Benjamin has been quick and friendly and explained things in a way that makes it simple to understand and remember. I feel very safe knowing our property is in good hands.

S · 18 December 2020