Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Great Staff & Great Service

Recently rented a property through BJB in Winsford. The level of service provided by Rebekka and Jenna was brilliant. They both made the entire process easily and care free, along with being there to answer any addition questions. Very happy in our new home - Thank You!

Mrs · 10 September 2019

★★★★★ 1/5

Trustpilot

AVOID!

Let 2 properties through BJBs and both times it was shambolic. This was back in 2020 and I'm still trying to untangle all the s**t they have left behind.They don't appear to keep clear records of rent being received, no organisation, don't have a clue when, and if tenants have left the property. If you complain, they don't care as long as they have received their payment. Totally unprofessional. Don't seem to know what is happening with the properties, except when they want their cash. Anyone looking to let through this company, avoid like the plague for your own sanity and peace of mind.Let me be clear, I have contacted BJBs on many many occasions to try and work with them to get the issues resolved. No action taken from their side to assist. We received a 'Without Prejudice' letter from Andy back in 2021 which didn't do anything to help my situation. Unfortunately I have had to take issues further now just because I need the situation resolving.

KC · 3 October 2022

★★★★★ 5/5

Trustpilot

I am looking to move into the area so…

I am looking to move into the area so called in the hope of discussing possible options. I spoke to Liz Thompson who was incredibly helpful with the advice and information given regarding the relocation process and how it works for a rental property.5 stars!!

Gina · 3 June 2020

★★★★★ 5/5

Google

Jasmine was so helpful and asked about our concerns very truly and with honest opinion :)

Kamil · 14 January 2024

★★★★★ 5/5

Trustpilot

BJB helped me and my partner buy our…

BJB helped me and my partner buy our first house. Their communication was excellent as well as their support. Laura went out of her way to ensure the process ran as smoothly as possible from start to finish. A massive thank you from us!Hannah and Jake

Hannah · 18 December 2019

★★★★★ 5/5

Trustpilot

Friendly and professional

Richard was friendly and professional on the phone. He made me feel that he was really listening and taking on board what I was saying. He was happy to answer my questions and didn't try to rush me into making a decision. Great service so far!

CW · 13 November 2019

★★★★★ 5/5

Google

Steve is helping me look a property for January and he been very helpful, he is the best always a pleasure dealing with him

Mutsa · 13 June 2023

★★★★★ 5/5

Google

Owen was very helpful in the process of arranging a viewing and accompanying us to the property on the same day. Amazing customer service!

Lauren · 13 June 2023

★★★★★ 5/5

Trustpilot

Butters John Bee Sandbach

This is the first time I've used BJB, and we were very impressed with the help and guidance we received from the Sandbach team, with special thanks to Natasha for whom nothing was too much trouble. Once again many thanks.

John · 10 July 2021

★★★★★ 5/5

Trustpilot

Butters John Bee lettings.

The staff at Butters John Bee have helped my wife and I, as landlords, to manage the challenges around letting our house in Biddulph. They have always been there when needed and provided excellent advice and assistance. Thanks to Stacey and Andy for being there.

Mike · 23 March 2020

★★★★★ 5/5

Trustpilot

Review for charlotte fodan.

Review for charlotte fodan.Charlotte has been more than helpful from the very start of my application , any issues that have popped up along the way she always dealt with them straight away.I have sent many emails and had many phone calls which she has always been polite and helpful everytime to make sure my move in runs as smoothly as possible. Overall lovely member of the team , would highly recommend her to help anyone.

Latoya · 8 July 2020

★★★★★ 1/5

Trustpilot

Awful company that like withholding peoples money

Awful company. Overpaid my last months rent in my property. Alerted them straight away and was told they would look out for it and send it back as soon as it came in at the end of the day. 5 days later still wasn't back so I chased again. The woman on the phone says they actually didn't have my bank details and to email them. The email address she provided didn't even work! It is now 20 days since and I have chased multiple times only to be told it will be sent and accounts have been told the urgency, still everyday it is missed from their payroll. I just want my money back now! It would appear they like to withhold people's money from them. It is very worrying that an accounts department struggle to make even a bacs payment! Certainly not equipped to deal with large fees and houses in my opinion so would run for the hills if anyone was thinking of going with them! I feel for Claire who has kept chasing for me and getting nowhere, as she is the only one in the company who has bothered to even get back to me or chase. They have left me at the point now where I am assuming they are refusing to send me my money and will now have to take further action to retrieve it. Complaint will also be made to the ombudsman.

Dani · 22 October 2024

★★★★★ 5/5

Trustpilot

Very good

Jenna was a great help when we were looking for a new house. Always there to answer our questions and if she did not know the answer would find out and call us straight away. Very happy and would use butters John bee for future housing.

Hannah · 7 October 2019

★★★★★ 5/5

Trustpilot

Excellent from start to finish

James Keeble handled our move from start to finish - extremely professional and worked hard even in difficult circumstances to have constant updates

Adam · 1 September 2025

★★★★★ 1/5

Google

This is the worst estate agent ever. I will not even give it a star if itvwas possible. My property was on the market with them for more than 3months. I did not receive even one viewing or any form of communication. I tried calling them on several occasions and on one occasion it appeared they had forgotten about the house. The agent informed they had done nothing about enquiries received on the house. I again tried to speak to their manager Phil who rudely pointed out I was being sent communication only for him to come back and say information was being sent to the wrong email address. They had the correct email as when I was due to sell the property I got the contract via the correct email. He then apologises and promised to ensure things improved. One month later, no information or updates on any viewings. No report on the property whatsoever. I have now had to cancel my contract. Even when I sent an email cancelling the contract, they did not have the decency to write back to say they had received it till I called a week later to confirm. I always held BJB in high regard but this has been the most abysmal service. Do not use this awful company.

Kemi · 19 October 2024

★★★★★ 5/5

Trustpilot

Great service

Excellent service, always professional whenever I need to contact them. Danielle has been my point of contact on the last few occasions, she is a brilliant embassador for the company as she always deals with any issues I have in a courteous and competent manner.

Julie · 31 January 2020

★★★★★ 1/5

Trustpilot

0 STARS

0 STARS. Absolutely shocking firm. Property management that couldn't manage a pi55 up in a brewery. AVOID AVOID AVOID

Nickle · 5 July 2026

★★★★★ 5/5

Google

Claire is always helpful when I deal with Butters.

Martin · 13 May 2024

★★★★★ 1/5

Trustpilot

Crappie no contact always the buyers…

Crappie no contact always the buyers solicitors never down to them taken over 4 months for sale and still waiting for a moving date and always say the will phone u back ps this is my partners house who is not well and why do we take to get hold off them to.find out the process. Of the move its it joke really 😒ps no chain

Jayne · 30 October 2023

★★★★★ 5/5

Google

Owen is helping us relocating from Nottinghamshire. Everything all the process has been smooth and easy

Noma · 15 December 2023

★★★★★ 5/5

Google

Benjamin answered all of my questions and was easy to speak to. He arrived on time for the viewing, as expected, advised me on the areas i was unsure of and fully explained the deposit options and process. Much appreciated as im anxious about my current situation.

Wayne · 28 October 2024

★★★★★ 5/5

Trustpilot

Rebekka and her team gave an excellent…

Rebekka and her team gave an excellent service when letting my property. Communication was always available when needed and placement of the new tenant went smoothly. As a landlord for several years, I know that not all estate agents provide such efficient service. Thanks again!Richard Lowe

Richard · 4 June 2019

★★★★★ 5/5

Google

Owen was brilliant in his service. Providing excellent advice and support in getting the tenancy process done as quickly and smoothly as possible.

Daniel · 13 June 2023

★★★★★ 5/5

Google

Professional and friendly agency. Massive shout out to Joshua who showed us the house. He was, polite, friendly, professional but was also fun and engaging and hopefully we've now found or forever home.

Lauran · 13 June 2022