Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotBRILLIANT!!
BRILLIANT!!Best customer service from start to finish! Luke and Elisha couldn’t have been more helpful to helping us find what we were looking for, always there with advice and always put our needs first Would definitely recommend to family and friends! Thank you Elisha and Luke!
Thank you for leaving such great and detailed feedback about your experience with butters john bee Wolverhampton Lettings. We hope to see you soon!
5/5
GoogleSaima was very helpful and patient in answering my enquirers via phone call today. Brilliant customer service.
Thank you for taking time to leave Saima a great review, Kind regards BJB Property Management
5/5
GoogleStacey was helpfully positive a pleasure to have met her
Hi Katrine, thank you so much for leaving a review about Stacey, Take care, butters john bee Property Management
5/5
GoogleHiya colleagues.i just thought I would leave a review on Dominika Jasczyszn.iav spoken to her regarding a few issues with accounts.iav found her to be very assertive.sharpe.pleasant.nows her roll very well.very quick to respond to any queries that arise in the lettings industry.
Hi Robert, thank you so much for leaving such a great review for Dominika in Property Management!
5/5
TrustpilotReally brilliant service
Really brilliant service. Thanks so much to Corrie and Emma especially for helping us move into our perfect home. Quick and efficient service and the web portal makes it really easy to see the progress of our move in real time. Amazing. Thank you
Dear Steve Goldstraw, Thank you for leaving such great and detailed feedback about your experience with Butters John Bee Crewe Lettings estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Butters John Bee Crewe Lettings
5/5
TrustpilotPurchase
Emma Spanton dealt with our purchase and was brilliant throughout. We were kept up to date and Emma was always keen to help us when needed and it was all dealt with quickly and smoothly. Emma was brilliant to work and professional through the whole process.
Chelsea Causley, your wonderful feedback and rating mean a lot to us. I know I have a fantastic team but always nice to hear our clients recognise this too. Thank you so much. Julia Bramfitt CPEA FNAEABranch ManagerButters John Bee, Newcastle-under-Lyme
5/5
GoogleStacey was lovely and very helpful and pleasant
Hi Lisa, Thank you for leaving me a review, It was lovely to meet you. Kind regards Stacey O'Hara Property Management Manager
5/5
GoogleKyle is helping me find a new house. I feel very assured and supported in my property search. Thanks Kyle.
Thank you for your review for Kyle. Kind regards Butters John Bee Residential lettings
1/5
TrustpilotWorst company and terrible service
I won't recommend this company at all.Hopeless service.I had a new boiler installed with free 10 years service and I gave all the documents to BJB when I gave the house to rent. After 4 years when i took back the house not single service was done and lost my free service. When I gave the second house to rent no proper maintenance have done. I told BJB to sign the tenancy agreement for 1 year, but BJB told tenant required for 6 months tenancy agreement. When I met the tenant he said BJB only required them to go for 6 months agreement. After 2 years I had enough with BJB and the end of agreement I told them to terminate the contract. But BJB said when I terminate the contract I need to vacate the tenant. If I want the tenant to continue I need to pay £820 according to terms and conditions. By misleading the landlord and tenant I have almost lost £1500 which is not acceptable. Even they have paid £50 compensation for poor customer service. Many more complaints to explain but no use DON'T TRUST THIS COMPANY.
1/5
TrustpilotDreadful
We purchased a property with Butters John Bee and would describe it as one of the most painful experiences of my life. I could write pages and pages of how awful they have been, but will try to summarise. Initial communication arranging to view the property was difficult, 3 phone calls not answered or messages replied. Our first viewing went well, we liked the property so arranged a second viewing. The Alsager branch manager did not turn up for this, no warning, no excuse and no apology. We should have seen this as a sign of things to come. We chased them and managed to rearrange a second viewing, we had an offer accepted and proceeded with our purchase. We applied for our mortgage and arranged a survey. Then Butters John Bee just stopped any form of communication. This was during the winter of 2020, all branches were shut and all staff were working from home. All we had were email and phone contacts. Maybe if we were able to walk into a branch we wouldn't have had the issues. Nevertheless, all other businesses and estate agents were working properly. If they were still selling houses then they were perfectly capable of answering phone calls or emails.We encountered a problem 2 months in when our solicitor confirmed that she had heard nothing from the sellers solicitor. It became apparent that the seller hadn't actually instructed anyone. To find out if the seller was indeed still looking to sell we tried to contact Butters. We had the Alsager Branch Managers phone number and over the period of a month we rang him 57 times and emailed him 33 times. He replied once, a text message to say he was in a meeting and would ring us back. We rang head office many times and we were put through to the Concierge service, who advised they would pass the message on. Again we received no reply. We rang the Crewe branch dozens of times and again had no response. We finally managed to get hold of the area managers mobile number, who at least tried to help, but told us she couldn't make the Branch Manager answer his phone. This went on and on over the course of the next 6 months. We were lied to about the house over and over again by Butters, we would be told one thing but when we spoke to our solicitor we would find out it was a complete lie. We were told the seller had health issues and learning difficulties, we were then told she moved solicitor 3 times. We had to track the Branch Manager down in the street, he told me his phone hadn't been working for the last few months, and obvious lie that a 16 year old would have been ashamed of. This was a Friday afternoon, he told me he would be in contact first thing on Monday morning. Again we heard nothing and had no response all the following two weeks. We later found out he'd gone on holiday and never had the intention to ring us. If an appropriate house within the area had come up within this time, naturally we would have pulled out of the purchase, but as we liked the house and the area we reluctantly carried on with the purchase.All in all, the process took 11 months to purchase a house that had no chain. And although we appreciate the seller may have had her difficulties, Butters John Bee offered her no support and were continually difficult, dismissive and rude to us. When the sale finally went through we never had an apology for the time they ghosted us, just excuses and passing the blame onto the seller. It became a running joke around Alsager how bad they have become. It seems like most people have had similar issues with Butters John Bee, and I would recommend everyone to avoid as much as possible.EDIT. In response to your reply...1. We purchased the property in August 2021 not August 2020.2. I sent an email months ago to the email address you've posted and as I expected I received no reply. Hence why I've posted this on a public platform.3. It was not just the branch manager that was the issue, as I've mentioned the entire communication process was awful.
Hi, we are sorry to see your review. We are aware that you purchased a property with us in August 2020. The Branch Manager has since left, and we now have a dedicated sales progressor to ensure our clients are getting the best service possible. We thank you for your feedback and welcome the chance for any more via email at reviews@bjbmail.com.
1/5
TrustpilotI am extremely disappointed with my…
I am extremely disappointed with my experience with Butter John Bee. My 6-month-old and I are currently living in a house with no heating, and despite multiple calls to the agency, I have received nothing but empty promises that someone would be sent to fix the issue. In addition to the heating problem, there are several other repairs that have been pending for months, and the lack of urgency from the agency is unacceptable. It feels like our concerns are being ignored, and I can’t help but feel that race plays a role in the treatment we are receiving as Black occupants. I would strongly advise anyone considering renting through this agency to think twice. They are the worst when it comes to addressing maintenance issues and treating their tenants with respect.
5/5
GoogleNot having dealt with any valuers before I was a little apprehensive about what would happen but Has soon put me at my ease and explained everything in detail. Nothing was too much trouble and I would definitely recommend him and the company.
Hello Pat. Thank you for the review of Muhammad Maqbool (Has, he is affectionately known as) in Residential sales, Has is incredibly knowledgeable and keen to impress all of his clients. Kind regards Phil Jones Branch Manager for sales Butters John Bee.
5/5
TrustpilotWe have received an excellent…
We have received an excellent experience as a tenant with Marcin, nothing was too much trouble. We completed all the paperwork for the tenancy which was easy and Marcin explained all the steps well. We received great communication and updates throughout the process. Thanks for your help Marcin
Thank you for your kind words about Marcin. We will be sure to pass them along to him.Best regards,Crewe Butters John Bee
1/5
GoogleAbsolutely awful. I’ve rented a property which was basically hopeless . Nothing was working good . Been reported but they never turn up. When I decided to leave the property I’ve asked them to do inspections but they said you can leave the property without any inspections. Surprisingly, after a month I was emailed saying you’ve been fined 6k because of the damage you’ve done ,which I never did. When I reach out to them they turn their back and said they can’t do anything. Pathetic . They are there to rip you off . Don't trust them. Big no …….
5/5
GoogleOwen was very helpful during our visit today, explaining some of the shortfalls and how best we can achieve our housing needs
Thank you so much for taking time to leave your review of Owen. Kind regards BJB Residential Lettings Department
5/5
TrustpilotBJB was helpful and I like their…
BJB was helpful and I like their professional online portal for tenants. Even though I had a bit of issues (beyond their control) along the process, Chelsea was very helpful and polite. I will recommend BJB to friends and families. Thanks a lot Chelsea.
Dear Mr EvansThank you for your praise and kind words towards Chelsea and the company. It is always nice to hear such fantastic feedback. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotBrilliant experience as a landlord so…
Brilliant experience as a landlord so far. We've been with BJB Wolverhampton brach for nearly 2 years and sll members of staff have been very helpful snd attentive. Specially we would like to give a special thanks to Luke and Elisha.Very pleased with the service.
Thank you very much for your kind words, its our pleasure to help and assist you, we look forward to working with you very soon, Thank you Again, Butters John Bee Team
1/5
TrustpilotMis-selling a property
I recently bought a share in a house in Nantwich. I was assured that there would be a shower screen on the bath and the shower head mounted above the bath. However, this is not the case so don't believe what you see in their brochure or if they show you a similar house as it will not be correct. Myself and my two neighbours were misled and mis-sold the properties, Extremely disappointed and quite angry
Hi Keith, every effort is made to ensure that correct information is given at the time of viewing, however changes to specification items can be made at times by the developer at their discretion. When you viewed the property type you were interested in, we were able to show you round a plot that was built but was sold subject to contract to another buyer. At that point, the specification that you saw was what the developer was including in their build. Unfortunately, due to you buying off plan, the developer changed the specification without informing us. We understand your frustrations and I can assure you that we have not intentionally misled you. If the developer had made us aware of the change in specification, we would have informed you, but unfortunately this was something that was out of our control.
5/5
GoogleI would like to commend Joshua Tellwright from BJB. He has been particularly very easy to work with. He has been communicating with us efficiently over the last couple of weeks regarding the status of the property and keeping on top of viewings and other work that required doing. It has truly been a pleasure to work with him in the last couple of weeks and I look forward to the property being handled by BJB for the next foreseeable future.
Thank you very much for this review! We look forward to working with you more in the future!
5/5
GoogleEmma Brookes from BJB completed our valuation and marketing for the sale of our house. She was friendly, courteous and professional. She explained all aspects of the selling and buying process clearly in plain language and we were on the market within a few hours. The valuation we received was higher than we expected but we soon had 9 viewings and 3 offers, we were sold within a week for the full asking price. The staff at the Hanley branch were helpful and professional, nothing was too much trouble. I would defiantly recommend BJB to anyone considering selling.
Hello Steve. Thank you so much for the 5 Star review of Emma Brookes. Emma is delighted with her 5 star review, she is great at taking the time to listen to her clients as she wants the best outcome for them, she is excellent at explaining the process. I am so glad that the rest of the team were able to get you just what you wanted. I hope everything goes well for the future. If you need any other help or advice, please feel free to give us a call. Kind regards Phil Jones Branch Manager Hanley.
5/5
GoogleRecently sold a house at auction with Penny Ball at Butters John Bee in Hanley and could not be more impressed with Penny. She was absolutely fantastic from the very first meeting, really transparent with what to expect and made the process so easy from start to finish. Never sold a house before, so it was great to know she was on hand with any questions we had, and she is really prompt at getting back to you, too. Thank you so much, Penny! Would very highly recommend.
Hello Emily. Thank you so much for the 5 Star review of Penny Ball. Penny is absolutely great at explaining the whole process for her clients, especially with the auction process. Penny is also delighted with her 5 star review. I hope everything goes well for the future. If you need any other help or advice, please feel free to give us a call. Kind regards Phil Jones Branch Manager Hanley.
3/5
TrustpilotService is improving
Have had a bad experience with BJB overall in the letting of my property, however, since been moved from Hanley to Crewe office and things have been much better. Been very impressed with my limited but productive contact with Marcin Strzelec. He has been very helpful even when not his remit to do so. Also has used his initiative on a small but necessary matter that I requested be completed.
Thank you for your kind review for Marcin. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Lettings Team
4/5
TrustpilotRichard was brilliant with us and…
Richard was brilliant with us and deserves 5 stars, but overall we did have some problems with our move and dates not actually being the right ones but it in the end we are very happy with the house so 4 stars it is!
Hello Jay, Thank you for your review and kind comments about Richard, I will ensure they are passed on to him! If we can help with anything at all in the future please don't hesitate to contact us!Kind Regards,Charlotte FodenAssistant Branch Manager
5/5
TrustpilotI would thoroughly recommend…
I would thoroughly recommend Congleton's Branch of Butters John Bee, all the staff are very friendly. Michael Ferris, manager of the Congleton Office was very pro-active, he gave me lots of help and advice and found me a suitable tenant for my apartment very quickly.
Dear LydiaThank you so much for your great review, it was a pleasure to deal with you and your fantastic property.If we can be of any further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisCongleton Lettings - BJB
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
