Butters John Bee Stoke-on-Trent reviews

★★★★★ 1/5

Trustpilot

Selling house

BJB sold our house on behalf of the landlord. They were atrocious from start to finish. Told us nothing, didn't answer emails and were unprofessional and unhelpful. The only contacts were to say when they had booked viewings for (didn't bother telling us they'd cancelled) and to stick a sold sign up outside the house, again not telling us. These caused extreme distress as we are both disabled, which they knew. Really poor.

EM · 7 January 2023

★★★★★ 5/5

Google

Steve Mckiernan has been brilliant to deal with. He has great customer skills and is always on hand to help.

Jacob · 13 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

I recently enquired about renting a property and would recommend Butters John Bee to all my family and friends. I dealt with Michael Ferris and he couldn’t have done more for us. Thankyou Michael for making this such an easy, stress free process!

Emma · 13 May 2019

★★★★★ 1/5

Trustpilot

Totally unprofessional

I was interested in buying a leasehold property in Crewe, and I needed to know how much the ground rent and service charge are. I contacted them but they didn't have the above information: how on earth is possible that you put for sale a leasehold property and you don't ask that to the landlord? They said that they'll call me back with the information, but it never happened. I send them many emails, but they never replied. I tried with the chat, but after more than 1 hour with stupid words the agency person disappear. I lost 3 days with them for nothing. I'm a property investor and I already bought and sold many properties, but I never saw such a lack of professionalism in an estate agency.

Attilio · 3 March 2022

★★★★★ 5/5

Trustpilot

BJB Congleton

Denise was very helpful, and knowledgeable during my viewing, she also arrived at the property on time.

Derek · 31 August 2023

★★★★★ 5/5

Trustpilot

We had dealings with stacey o hara in…

We had dealings with stacey o hara in Newcastle office. She presented herself as the lettings manager. In our opinion this lady is wasted. The proffesionality of the lady goes beyond reproach. Why she hasnt got her own estate agents is totally beyond us. We made enquiries with her regarding an apartment for a short while as we were selling. Amazing woman. So very happy. Took the stress away and dealt with us with no apparent judgement. Thank u john butters mr and mrs haughton.

Rio · 24 February 2022

★★★★★ 5/5

Google

Chloe G has provided us with excellent property management services. Professional, friendly and a great communicator who does what she says she will do and follows up quickly. We live overseas so it is great to know our property is in such good hands.

Ian · 18 October 2024

★★★★★ 5/5

Trustpilot

Very well done!

From start to finish the staff at Butters John Bee in Sandbach have been caring and seen me through a difficult time selling my mother's property after her recent death.I would like to say especially how Reuben Gittings has dealt with my 'phone calls so efficiently always getting back to me without delay with any queries that I may have had. A pleasure to have received such good care from him and I wish him well for his future career.

Jennifer · 12 February 2022

★★★★★ 5/5

Trustpilot

Andy Pass is a superb asset to the…

Andy Pass is a superb asset to the company, when any issues arise he deals with them efficiently and promptly, even when it is not his job!!Thanks Andy and would recommend his support for Landlords especially at this difficult time.Victoria

Victoria · 18 May 2020

★★★★★ 1/5

Trustpilot

Incompetent…

Phoned and emailed to view a property for three day told someone would call me back , no reply. Managed to arrange a viewing which was then cancelled due to someone else having the keys. Arranged for the follow day only to be cancelled again but they were able to do the viewing later in the day at a time I had distinctly told them I was not available.

Richard · 21 April 2023

★★★★★ 1/5

Trustpilot

Really poor experience at Crewe office

Really poor experience at Crewe office. Once they had the listing weren't interested. Non communication, poor professionalism and a terrible attitude towards customers. Never acted in our best interests. Lies and empty promises from the management down and charging a fortune in fees. Too busy writing nonsense facebook posts than progressing sales it would appear. Relisted my property without my consent (wonder if this is how they are number 1 listing and sales if they are listing twice) I personally wouldn't even consider buying a property that was listed with this awful company. Worst estate agent in crewe

Claire · 27 January 2022

★★★★★ 5/5

Google

Kyle was very helpful throughout the whole process. Appreciated all his help.

Muheez · 15 December 2023

★★★★★ 1/5

Trustpilot

No heating, no communication

We are 11 months into our rental tenancy and we are now 1 month without heating. Can't call through to lettings because they are always busy and no response to emails, however they are happy to email us to ask for something when they need it.

Michael · 16 October 2025

★★★★★ 5/5

Trustpilot

Covid19 has really disrupted my…

Covid19 has really disrupted my family’s income with my partner loosing her job, BJB have been really understanding and supportive these last few months.I have dealt with several staff all who have been great, but my main point of contact has been Debbie Ashford-Thom Who has been brilliantly.Debbie has been understanding, helpful and above all just really nice about everything. She is an asset to to the company.From your tenant Josh.

Joshua · 15 July 2020

★★★★★ 5/5

Trustpilot

Great service

I cannot recommend Michael Ferris enough, nothing was too much trouble. I was recently looking a rental property in the Congleton area and with all his help and knowledge he made it very easy process. Thanks for all your help Michael

Lorraine · 13 October 2019

★★★★★ 5/5

Trustpilot

House sold in 3 weeks!!

We used Butters to sell our house in Cheshire. The team were very helpful and knowledgeable from valuation right through to the offers accepted stage. Thank you Layla, Pippa, Teresa, Lauren and the rest of the Winsford team for all your help.

Chris · 17 April 2019

★★★★★ 5/5

Google

Owen is excellent. Been helpful and gone over expectation to deliver us a property

Tinuade · 16 October 2023

★★★★★ 5/5

Trustpilot

Recent viewing.

Following our viewing for a rental property with Grace from Hanley Branch I can honestly say Grace was professional polite and friendly. She gave us lots of information about what the next steps would be and answered our questions throughly.

Lynn · 11 February 2020

★★★★★ 5/5

Trustpilot

Just wanted to say thank you to Corrie…

Just wanted to say thank you to Corrie (I think she’s new or not been there long) she couldn’t help with my current situation but however was very helpful in explaining things like holding deposits and the processes. Thanks again alex

Alex · 14 September 2019

★★★★★ 5/5

Google

Extremely responsive estate agent. I was buying a property, and was impressed by the level of communication and patience in dealing with my case. Special thanks go to Lauren, who showed me the house and remained in contact during the process of making an offer. I felt the team was supporting me throughout. All the staff were super friendly throughout the process. Such a great feeling to collect the keys today! Highly recommended.PositiveResponsiveness, Quality, Professionalism

Bryan · 25 August 2022

★★★★★ 1/5

Trustpilot

The few properties we have tried to…

The few properties we have tried to view with these they have tried to put us off, right from the first phone call, when I asked to speak to the manager he was also very defensive and giving me every worst case scenario, hopefully we can avoid when we buy our house

John · 17 May 2024

★★★★★ 5/5

Trustpilot

The team at kidsgrove have been super…

The team at kidsgrove have been super helpful throughout the purchase of my first home, especially Deni Cheryl and Tom. They were always on hand when I needed an update. Would definitely recommend BJB Kidsgrove!! Thank you for all your help.

Kieran · 5 August 2019

★★★★★ 2/5

Trustpilot

I phoned on Monday after seeing a…

I phoned on Monday after seeing a property advertised at weekend. Left a message with concierge service for call back, phoned again 2/3 times on Tuesday and got call back at 1715. Explained our situation & was told that my question would be put to vendors and I would have a phone call Wednesday with answer. No response. Phoned Thursday 4/5 times, still phone being answered by concierge team, messages left, never answered, the last phone call on Thursday, pointed out that it wasn’t ‘good service’ etc and by 0845am Friday morning I had an email to say, that vendor had gone with another buyer!! I will never be able toprove, if delay in getting back to me on Wednesday & Thursday would have made any difference and of course BJB will say not.Just seems a shoddy way to run a business and does not meet the level of customer service skills I was trained in.Very disappointed.

Noreen · 3 December 2021

★★★★★ 5/5

Trustpilot

Sold my house through the winsford…

Sold my house through the winsford branch, Amit Nayee was absolutely brilliant! He was very patient and informative when explaining the whole process to me during the valuation of my house. It has been nothing but easy! Would definitely recommend!

Platts · 11 December 2019