Butters John Bee Stoke-on-Trent reviews

★★★★★ 3/5

Trustpilot

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Geoffrey · 15 July 2026

★★★★★ 4/5

Google

Callum and the team were very helpful in respect of the re-letting of our property and new tenants were found quickly with only a 1 week void.

Malcolm · 13 June 2022

★★★★★ 5/5

Google

Penny is excellent. I needed advice on purchasing my first property and she explained everything and answered all my questions. Penny is very professional and friendly 10/10PositiveProfessionalism

Rory · 13 June 2022

★★★★★ 5/5

Trustpilot

I would like to thank Lucy and the team…

I would like to thank Lucy and the team they have gone above and beyond once again for a outstanding service in the way that everything has gone through smooth and quickly ready for our new move many thanks .

Rachel · 17 May 2019

★★★★★ 5/5

Trustpilot

Would definitely recommend!

Michael was so helpful from start to finish. He was patient and took the time to clearly explain what was needed and to update us which reassured me and put our mind at ease. Would definitely recommend to others.

Gemma · 23 October 2019

★★★★★ 1/5

Trustpilot

Appalled by this company

Appalled by this company. They blatantly lied to my young niece (first time buyer as well) regarding a property they were marketing. They told her it was sold in 2019 to an owner occupier who had renovated it extensively hence perfect turn key property for a first time buyer. The property had, in fact, been a long term rental last sold in 2006 - and really badly neglected. Luckily she had a full survey which showed up huge damp, structural and safety issues which would have cost her about £20k to rectify. Turns out the owner had carried out a botch job to cover all the faults prior to marketing it. BJB admitted they were aware of this. Utter liars (Newcastle under Lyme Office) who were willing to offload a dangerous and structurally damaged property on a young, female first time buyer - AVOID AT ALL COSTs or you could be hugely out of pocket.

Sylvie · 25 August 2021

★★★★★ 1/5

Trustpilot

Terrible agency to sell your house…

Terrible agency to sell your house with. With their eye watering fees £2400.00 they offered you a 'gold' service where the actual service was the value of nickel.Disgusting photos taken when they offered professional photos. Carrying a cannon does not make you a professional photographer.The floor plans were all wrong, after a month they still hadn't been rectified. Had to chase back feedback in viewing. Eventually withdrawn, listed with another estate agents for £0.00 to be sold in 1 DAY!. AMAZING

Zeus · 23 August 2021

★★★★★ 1/5

Trustpilot

Stay away from these agents

Stay away from these agents. They are on some sort of scam especially some of their agents. They valued our properties at less than half their value for auction . Properties worth over £120k and they stated only £60k. Something not right going on plenty of more respectable agents in Stoke . Stay away from them .This was your branch Manager and Clair Ryan so please do not try and act innocent as they were both in on this scam. We have properties bought 17 years ago for £90k plus and they valued them at £30-£40k less than what we purchased them for 17 years later! And to wrap it trying to put pressure on us to sign to say we are happy with the valuations. Stay away.

Zaighum · 4 August 2021

★★★★★ 1/5

Trustpilot

Absolutely awful service from the Crewe branch

Absolutely awful service from the Crewe branch. Discourteous, disorganised and seemingly incompetent. I have spent hours trying to phone to arrange viewings of properties for sale (more than one) and have failed to arrange a viewing on any property in which I have expressed interest. When I eventually managed to get through with regard to one particular property I had to endure listening to how busy they are and how many bookings they have to take to view properties! Needless to say they were unable to offer me a convenient viewing time even though I offered a lot of flexibility from my side, Last time I eventually managed to speak with someone I was asked to register my details even though I had registered them more than once previously (and had previously received emails from the company confirming my registration). The lady with whom I was speaking insisted I had never registered even when I insisted I had and had received email confirmation. Do they all operate the same system in the same branch?? I was asked if I was financially able to proceed to purchase and when I said yes and that I had already sold my own house, I was then asked whether I was a first time buyer!! This was incredible.... words escape me! Very curt attitude over the phone from some of the staff. I had also recently used this company (a different local branch) to carry out a valuation with a view to selling my house. I felt that they had undervalued it and invited two other estate agents to undertake valuations who both valued my property considerably higher and so I chose one of them. My house sold within 3 weeks at almost the full asking price and I had no shortage of interest in my property. If I had used Butters John Bee to market my house, I would have been over £22,000 poorer plus would have paid considerably higher fees. If anyone is reading this to help decide whether to use Butters John Bee, please be very careful in making your decision and look at other review sites too. I cannot recommend this company at all - especially the branch in Crewe.

Barbara · 2 August 2021

★★★★★ 5/5

Trustpilot

Stacey is always a pleasure to work…

Stacey is always a pleasure to work with , Always there giving a helping hand. Great person with great knowledge of her job . The only person I want to deal with .

Lee · 14 May 2021

★★★★★ 5/5

Google

Hello, i would like to share with you the fantastic service we had this week from Chloe Gretton. She dealt with our issue very quickly and efficiently, even taking time to phone me later in the day . Thankyou Chloe. Debbie Styles

Deborah · 27 September 2024

★★★★★ 5/5

Trustpilot

Definitely going to use again in the…

Definitely going to use again in the future .thanks to Ellie Ratcliff witch in the very beginning was helpful getting the house and also to the rest of the team making the things move a little bit faster.

Marian · 27 November 2019

★★★★★ 5/5

Trustpilot

Michael Ferris Congleton branch

Michael Ferris has been our point of contact from previous end of tenancy to finding a new tenant. He has kept us informed throughout, provided detailed advice & support and a new suitable tenant was found within 6 weeks.

Claire · 14 June 2019

★★★★★ 1/5

Trustpilot

This past week and longer have been a…

This past week and longer have been a nightmare our ceiling fell in the bathroom. With an ongoing issue with water coming in when it rained heavily since 2019. This last 6 months it just got worse and never actually got actioned anything we sent till our lights ended up tripping off and me consistently chasing updates. The roof has now been fixed and I have spoke on several occasions with molly and Andrea but more recently we have had radio silence, we still have bare wires hanging and debris hanging in the bathroom after the outside roof was fixed. All we have asked is to make it more secure, or ensure wires are isolated. We call and get fobbed off and get no response at all this has been so stressful barely having a bathroom and has affected my mental health. Having no lights at all and having to find refuge in family just to have a simple thing like a wash our ceiling won’t be completed for another few weeks internally and they last I heard I would be getting a temp light within the next few days. But can’t seem to get any more info that, glad I came across this as me an my partner we have no other choice but to move due to this as nothing will rectify how we feel right now. And also but a complaint in with the branch manager or property ombudsmen.

Abbie · 16 July 2021

★★★★★ 5/5

Trustpilot

BJB working round the clock!

Hi, I just wanted to say a big thank you to Stacey O’hara at Butters John Bee. I called after 6:00pm half-expecting the office to be closed, but far from it. Stacey was still working into the night and was happy to help me. She even emailed me the details that I needed so thank you BJB and please say thank you to Stacey from me.Steve Gray

Stephen · 10 November 2020

★★★★★ 2/5

Trustpilot

Poor customer communications

I purchased a property in 2021 which was listed by Butter's John Bee's Crewe office. The initial contact process was poor with difficulty being experienced in speaking to someone who could assist with arranging a viewing. We were further frustrated by unnecessary obstacles in arranging a viewing of the property, allegedly due to Covid restrictions but which were not in line with the approach of other Estate Agents we had spoken to. We were only able to view the property we eventually purchased by escalating the matter to their branch manager and even then we received no apology. When calling the branch subsequently it continued to be difficult to speak to someone who could assist us with calls regularly routed to a 'Concierge' service which may as well have been a voicemail. On speaking to our seller they too felt their experience in dealing with Butters John Bee was poor. I will not be using or recommending Butters John Bee to list any future properties and believe their communications and general customer interactions are very poor.

Andrew · 14 July 2021

★★★★★ 5/5

Google

Service given by Owen was splendid as we expect him to help us with renting house

Sunday · 13 June 2023

★★★★★ 5/5

Google

Owen was absolutely lovely and helped us every step of the way, perfect advocacy and friendly.

Emma · 13 June 2023

★★★★★ 5/5

Trustpilot

Brilliant experience

Brilliant experience, very helpful and will recommend to family and friends. Big thanks to Charlotte Foden for all her help and she made the whole experience very positive and the reason I felt she deserved a 5 star review.

Scott · 17 May 2019

★★★★★ 1/5

Trustpilot

Law breaking crooks AVOID AT ALL COSTS

Serious injury caused to my child due to not maintaining property. They ignored my emails for six months causing an injury to my child due to the property not being maintained. The Cheshire council told me they didn’t even issue my section 21 right as landlord wanted to sell house. BJB staff arrived at the rented house to try and intimidate me, no respect for the tenants right to live in peace . The worst communication and incompetent staff I’ve ever seen in an estate agent. The house is left immaculate and they are trying to tell me it’s £350 for a clean! They take advantage of their tenants especially if they’re vulnerable and can bully them. I will be taking this as far as it will go. Constantly being misinformed and lied to by Ben Molly and Stacey that’s if your lucky enough to be communicated with atall, the day my terminally Ill dad was on chemotherapy they gave me no notice for a gas certificate . They have literally no morals . Estate agents and landlords like this ruin lives . Absolute crooks would highly recommend to avoid this company. I will be taking further action Bjb.

Georgina · 4 July 2021

★★★★★ 1/5

Trustpilot

No replies to phone calls no replies to…estate agent carnage

No replies to phone calls no replies to emails. How do they sell anything. Waiting days to hear back and still no response. Please people wake up and smell the coffee. Do not put your house on the market with these charlatans as real purchasers like ourselves will not even try and view with them. 3 days and no response to viewing requests on 3 different properties. My wife has also emailed the same requests and still no answer. Total waste of time

Martin · 3 July 2021

★★★★★ 5/5

Trustpilot

Couldn't have hoped for a better estate agent

We have completed the sale of our property today through Butters John Bee, Newcastle under Lyme office. We had four separate agents to do a valuation before we put the house on the market, as it was an unusual property with no comparables in the area. As soon as we met Julia Bramfitt from Butters we felt as though our house sale would be in good hands. Right from the start she gave us good advice and used her wealth of knowledge and experience to give us a valuation, rather than referencing it to completely incompatible properties which other inexperienced agents tried to do. Julia showed she was genuinely excited to be able to deal with our property and relished the challenge. Once instructed, a wealth of photos were done straight away and a draft advert was sent for our approval, and they were receptive to the alterations that we wanted. Julia did a wonderful walk through video of the property which really showed it to its best - the eventual buyers of the property actually told us that it was the video that made them want to have a physical viewing. Butters did not just upload the property to the internet and leave it, they actively went the extra mile to generate potential buyers, considering other uses for the property, including developer interest or commerical uses. Once an offer had been made they advised on the price negotiation and we didn't feel pushed into accepting any price just so that they could get their commission. Thomas Hands guided us through the process once the offer was accepted, giving us weekly updates and chasing solicitors and other agents to ensure that the sale went through as smoothly as possible.We can't thank them enough, and wouldn't hesitate in recommending them to other sellers.

DJW · 28 June 2021

★★★★★ 1/5

Trustpilot

Customer Service. What Customer Service

Wish there were no stars for starters.It has been three days now waiting for the promised phone call to view a property. How do they manage to sell them?Several emails and no reply. Both myself and my daughter are buying properties in the East Cheshire/ Staffordshire area. Impossible to get someone to call you back or respond to emails. My daughter managed to finally get one appointment where they sent her an appointment without the full address. Phoned them for instructions. We had travelled over 40 miles to the appointment. They did not know anything about the appointment but later that day someone phoned to ask what she thought about the property.!!! Complete incompetent ******sFrom now on, any houses for sale through this company will result in us actually knocking on the vendors door to report BJB and making an appointment direct.Thinking also of making flyers to put through any door with their for sale board showing.Avoid at all cost.

Mrs · 23 June 2021

★★★★★ 1/5

Google

Very poor service from BJB. Will get passed around from pillar to post and kept getting charged for things that you were never made aware of. Got charged £200 for a tenancy renewal which would of only taken them a couple of mins? Nobody calls you back when they promise that they will. Also, Whenever a repair needs doing, they 'claim' to call your tenant who doesnt answer when in fact they wont even call. Wouldn't recommend in the slightest.

Josh · 13 June 2021