Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Butters Carlo Marchionne
My many thanks to everyone at butters John bee, for the most fantastic service I received from start to finish of my house sale. Maxine Parton was absolutely brilliant and so professional throughout, thanks again Carlo Marchionne.
Thank you very much for your kind words and 5 star review. If you require any help in the future please do not hesitate to contact us.
1/5
Trustpilotunable to get hold of staff to talk…
unable to get hold of staff to talk about issues or late rent. you can ring 10 times and no one answer. lots of good staff left the company.
5/5
TrustpilotCarol Yearsley
I work along side carol Yearsley as a roofing contractor for butters John bee as I do for a lot of other estate agents but out of everyone Carol is the most effective person of getting back to me and always sending the correct information I need to price and then complete a job excellent to work along side and definitely an asset to butters 👍
5/5
GoogleI have been dealing with Stacey O Hara who recently moved back to the Hanley branch regarding getting new tenants back into my property. She has been very helpful and professional offering good advice along the way. Good communication keeping me informed and up to date over the proceedings.PositiveProfessionalism
Hello and many thanks for leaving such a great review about Stacey! Kind Regards, butters john bee property management.
5/5
TrustpilotBig thank you to Liz Thompson and her…
Big thank you to Liz Thompson and her amazing team in property management - since taking on our properties, nothing has been too much trouble - keep up the good work, Liz & Co!
Dear Clare, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotI am selling my house with Madison…
I am selling my house with Madison Emery-Hyson, she has been a god send! The amount of running around and hassle she had to put up with from my housing association was ridiculous and I can guarantee that she needs a pay rise!!!!!!!!!!! She constantly kept me up to date and would email me (what seemed to be) out of her normal work hours and it was always a pleasure to chat to her.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
4/5
TrustpilotGood Experience
Good Experience, special thanks to Chelsea for arranging a video call for the viewing as we could not be there at the Property. Also, the whole process of completing the forms online has been quite smooth
From all of us at Butters John Bee Newcastle Under Lyme we hope that you will be very happy in your new home.
5/5
GoogleNice property in longton Owen was welcoming and helpful with us super!
Thank you for your feedback on Owen from Lettings
5/5
GoogleToday met a lovely lady called Lauren who greeted me with a lovely smile and made me the best cup off coffee I've tasted in a long time. I think she definitely deserves a promotion as her customer service skills are epic and I can't wait to come back for another brew and experience the wonder of her amazing smile.
Hello Gary. Thank you so much for your 5 Star review for Lauren Battersby. Lauren will really appreciate it and I am so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley
5/5
TrustpilotI have just recently used BJB to obtain Tenants
I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.
Dear John,Thank you for your review regarding your experience with our Lettings Team, we are delighted that you are satisfied with our tenant finding service and hope you will consider us for any ventures in the future.Kind regards, Jenna StelfoxLettings Manager
1/5
TrustpilotThe most disgusting agency
This is the most untrustworthy and ridiculous company I have ever seen. I used BJB Crewe branch. Before handing it over to them, I was told that I needed to sell my property as soon as possible, otherwise I would use part exchange, they said please give them a chance and can stop the selling anytime when you need. When we saw the advertisement for my house appearing on the website, it lacked many of the advantages of the property, and the photos were incomplete. I needed to be reminded to add more to make the advertisement more attractive.Since a long time , no one has come to view the property, then I informed BJB that I wanted to take the property off the market for part exchange, at this time, they tell me there are two viewing appointments on her hand and arranged a couple to come very quick. Is this really a coincidence?However, when the couple come, they kindly told us that they had prepared to view the property a long time ago, but no one made arrangements. BJB did not fully assist me in selling my property, so I asked BJB to stop the selling and remove my property from all web pages immediately.Then BJB’s agent began not to answer calls, messages and emails, which affected my property’s inability to conduct part exchanges. Therefore, the quotation was lowered, and it was not resolved until I complained to the head office.At the end they also lied that they had brought four guests to viewing the property. If any of them buy my property, we will still have to give them a commission. They can do anything just for money,they do nothing but want to get everything, I would like to appeal to everyone not to use this company, this is the worst decision in life.
5/5
GoogleBenjamin gave me warm reception when I had the opportunity to view one of their properties. Ben listened to me patiently and took his time to explain very well all my questions. Great reception, I would say 👍 …
Thank you for taking the time to leave this review for Ben in the lettings department . If you need the lettings team again please call 01782 211120. Kind regards, Butters John Bee
5/5
TrustpilotI would highly recommend butters John…
I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.
Vinny - Thank your for your kind words, its greatly appreciated - Lauren Ellison (Winsford Sales)
5/5
TrustpilotMy experience with Butters John Bee has…
My experience with Butters John Bee has been excellent. I found a property I was interested in renting and they were in contact with me straight away. The communication was constant and clear and having one person manage my application made things so much easier. Grace was extremely helpful and kept me up to date throughout the process. Very friends and supportive. Would highly recommend
5/5
TrustpilotAmazing agency
Very happy with everything, Grace was amazing she was very attentive and friendly. She help us finding a home fit for us. Would definitely recommend this agency to everyone. Thank you so much Grace :)
Dear David.I am delighted to hear your kind words regarding Grace and the service provided by the BJB Newcastle Office. Thank you so much. Kind RegardsAbigail IliffLettings Manager
5/5
GoogleI am currently in the process of buying my first home and Lily at the Hanley branch has been extremely helpful. Any questions I have had have been answered quickly and nothing is too much to ask!
Hi Keeley, Thank you for sharing your experience with us. We are glad to hear that Lilly Keatman was able to help you so much. We appreciate your feedback and will continue to strive for excellence in our service. Good luck for the future and very kind regards Phil Jones, branch sales manager. Butters John Bee Hanley.
5/5
TrustpilotI am currently in the process of buying my first home
I am currently in the process of buying my first home and Lily at the Hanley branch has been extremely helpful. Any questions I have had have been answered quickly and nothing is too much to ask!
Hi Keeley, Thank you for sharing your experience with us. We are glad to hear that Lilly Keatman was able to help you so much. We appreciate your feedback and will continue to strive for excellence in our service. Good luck for the future and very kind regards Phil Jones, branch sales manager. Butters John Bee Hanley.
5/5
TrustpilotI found that Charlotte and Hayley were…
I found that Charlotte and Hayley were a great help and kept me informed through out all the process, Very professional and would recommend these 2 any body in the market.Thanks youAaron Sidhu
Hello Arron,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleI contacted BJB because of a property that I liked on their website and was attended to by Lauren Battersby. Lauren demonstrated a high professional and communication skills. She is never tired of my calls and she is always considerate. Thank you so much for your kind support in helping me source for my first property. I give 5 stars.
Hello. Thank you for your 5 Star review of Lauren Battersby. Lauren will be delighted with it. If we can be of assistance to you in the future, please do not hesitate to call us. Kind regards Phil Jones. Branch Manager. Hanley.
5/5
GoogleWe are first time buyers and Lauren Battersby helped us so much from the start. She was so lovely to speak to when she was showing us around the property and told us everything we needed to know. She kept us updated through the whole process of our offer being accepted. She was honest and made us feel at ease.
Hello Chloe. Thank you so much for your 5 Star review for Lauren. I know that Lauren will really appreciate it and we are all so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley
5/5
TrustpilotI’m a roofing contractor who works with…
I’m a roofing contractor who works with a lot of estate agents across the country I do all the maintenance for them and out of all of them people I speak to Stacey is by far the best always polite and switched on and most importantly to me she’s always prompt and clear about all the contracts she passes me many thanks Stacey
5/5
GoogleJacob has been very helpful and friendly. He told me it was his first week, so I wanted to show my appreciation.PositiveProfessionalism
Hello, thank you for your review. Regards Jacob
5/5
TrustpilotSpeedy and efficient
Lots of contact with Danielle recently who has been really helpful with some tricky changes regarding renting out my house. Very quick responses and super efficient at getting things done. Thank you Danielle.
Hello Darren,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleJust had a visit from James to checking out my property. Really nice agent from BJB. When I rented the house was everything so easy and quickly. If I need an Estate agent I will contact BJB again for sure.
Hello, and thank you for leaving a review for James in Property Management
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
