Butters John Bee Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

Top Marks for Service

Butter John Bee have handled my 2 rental properties for over 5 years and I have had excellent service and sound advice from a very friendly and professional team from the start. Julie at the Hanley office personifies this. She has been and continues to be exceptional in quietly getting on with the day to day management of my properties. Nothing is too small or too much trouble. I am confident that my queries/concerns will be resolved effectively in a timely manner. Very satisfied.

Paula · 19 March 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

Chelsea has been fantastic throughout our whole experience. She has been so helpful and answered any queries I had straight away. Thank you for making a very stressful time much easier :)

Sarah · 16 March 2020

★★★★★ 5/5

Trustpilot

Good service

Used the Winsford agent to find a local property. Jenna Stellafox was very helpful and always kept me up to date. Made the whole experience a pleasure. I would recommend them to anyone.

Martin · 19 October 2019

★★★★★ 5/5

Trustpilot

My experience with BJB couldn’t be most…

My experience with BJB couldn’t be most satisfactory with Northwich branch for sales and Winsford for rentals Colette Cathy Josh and Jenna have been professional, efficient and friendly they make my selling of my mums property easy and fast I quality in finding another property to rent and most important finding a suitable tenant Jenna help me through all the steps and more I can’t be more grateful to all of them and will never hesitate to recommend BJB as I already done to some of my friends

Miss · 27 February 2020

★★★★★ 5/5

Trustpilot

Professional team

Generally, I’ve found the team at BJB very attentive and helpful. I’m a small landlord with just a single property / 4 flats, and have been with BJB for over a year now. There have been some ups and downs during that time, but overall the team have worked with me and have helped work through some interesting issues. Danielle and Emma from Crewe office have both been very helpful. Overall, everyone I’ve dealt with have been professional and cooperative.

Alan · 26 February 2020

★★★★★ 5/5

Google

I've done a viewing with Ben and he explained the process really well. Thanks Ben

Nkeiruka · 20 December 2024

★★★★★ 5/5

Trustpilot

Jenna was very professional and helpful…

Jenna was very professional and helpful in finding and acquiring a rental property for us we are more than grateful for the quick and efficient service she provided. Highly recommended thanks Jenna 😁

Kate · 12 September 2019

★★★★★ 1/5

Trustpilot

My landlord moved with this agency a…

My landlord moved with this agency a month before I was ending my tenancy as I no longer wanted to rent and when I advised I was leaving butters started doing viewings at my property whilst I was living there without me knowing when I did advise that I didn’t feel comfortable with anyone viewing the property until my personal belongings were out of the property so if you want to feel safe and like you don’t have to make sure nothing valuable is in your property wouldn’t recommend them or my landlord.

Faith · 28 February 2024

★★★★★ 5/5

Trustpilot

Debbie Ashford-Thom goes the extra mile

I dealt with Debbie Ashford-Thom in trying to sort out a long standing problem with the operations of the accounts team. Debbie was calm and courteous and kept communicating until the issue was sorted out. She even went the extra mile by escalating the final piece of the jigsaw to obtain authorization to conclude the issue to my satisfaction. Thank you Debbie.

Kevin · 21 September 2020

★★★★★ 5/5

Trustpilot

Great service

Connor Wright has been extremely helpful. At the viewing he was very professional, polite and informative. I will definitely be using Butters John Bee again in future as their service is fantastic.

Sarah · 29 January 2020

★★★★★ 5/5

Trustpilot

Landlord review

I’ve been a landlord with BJB for 13 years now.I’ve never had a problem with tenants, I am always kept in the loop on matters arising on a timely basis and I receive a great service all round.Many thanks to Liz Thompson and team!I have wondered whether I should shop around but as the saying goes, “if it ain’t broke, don’t fix it.”

Ahmed · 28 May 2020

★★★★★ 5/5

Google

Spoke and met with the lovely Olivia who was showing me around a property. She has been consistent and professional in her approach. I would have no problem recommending her as an agent.

Lii · 17 November 2024

★★★★★ 5/5

Trustpilot

Couldn't have asked for better support!

Couldn't have asked for better support!Newcastle-under-Lyme BJB helped my friend and I (both students) get the loveliest house (not a student house). Lydia gave us endless support and was ever so patient, no matter how much we hassled her with silly questions. She replied almost immediately to our emails and did everything she could to help speed the process up and make it easier for us. She went above and beyond the job requirements and we honestly can't recommend her and BJB enough!

Elena · 17 January 2020

★★★★★ 5/5

Google

Chloe gretton was very nice and polite and shown the issues need to be addressed and get permission to fit a new bathroom suite and remove the small side porth so the I can get the car on the drive

Terence · 25 July 2024

★★★★★ 5/5

Trustpilot

Many thanks

We express our gratitude to you for the professional, high-quality work throughout the purchase of the apartment at 77 Blagg Avenue. The entire purchase procedure was quick and stress-free for us. May God bless your bjb (Nantwich) and personally Charlotte Tomlinson with all the best , prosperity and many good clients . Tetyana Davies and family.

Tetyana · 16 August 2023

★★★★★ 5/5

Google

It was pleasure meeting Has Maqbool outside Hanley and he gave us all the tiny information we needed in regarding to wanting our house valued and potentially being on the market

Ertucanari · 11 December 2024

★★★★★ 5/5

Google

So lovely too meet Has. He was very pleasant and easy too show around my Dad's house as he has recently passed away and I felt it very difficult. Many thanks.

Jane · 11 December 2024

★★★★★ 4/5

Trustpilot

After some initial communication…

After some initial communication problems , Ellie and Lucy took over the letting of my property. Ellie acted promptly and professionally to resolve the communication problems. Lucy then kept me regularly informed and advised me on the letting process. She also quickly and efficiently organised necessary works to be carried out to ensure successful letting of the property. This has given me confidence to leave the management of the property in their hands. Their help and support is very much appreciated.

Steve · 19 November 2019

★★★★★ 4/5

Google

I would just like to than ALICIA for listening to me on an ongoing issue after leaving a property. I had previously rang 3 times to which I spoke to 3 different people and nothing was resolved however, she looked at the evidence I had and got the case closed against me. Thank you for your time today.

Megan · 13 June 2023

★★★★★ 5/5

Trustpilot

Can’t thank Michael enough

The service we reviews fantastic, we needed a new property quickly and fortunately one came up with BJB. Although the house was very popular and viewing had been closed Michael did everything he could to get us in, I think he missed his lunch! The service was professional but personal and we were kept informed through ever step of the process. We are moving in next Wednesday! Just two weeks after viewing the property! All thanks to the hard work of Michael, he has been brilliant from start to finish. Thank you!

Kimberley · 8 November 2019

★★★★★ 1/5

Trustpilot

Stay away!

Almost two and half years spent with BJB and honestly, i have never had a worse customer service experience. When searching for new homes we avoid anything managed by BJB. We have seen really nice homes, great location and price but if they go through BJB, we avoid like the plague.They were by far the most expensive agency and when i told them that they are very expensive their answer was " Yes, we know" The online system to report problems is a joke. We had a lot of problems with our house and they just choose to ignore us. In general the staff in the local offices were typical professional.By far the worst experience i had with any company. Glad this misery end as i bought a house now.

Alexandros · 7 November 2019

★★★★★ 5/5

Google

“Steve dealt with my maintenance quickly and gave me really good customer service” Really impressed. Thank you Steve in Hanley

Siobhan · 13 June 2022

★★★★★ 5/5

Trustpilot

I would like to pass on my sincere…

I would like to pass on my sincere thanks to Michael Ferris and team at the Congleton Branch of BJB. Excellent service, nothing was too much trouble and very professional. Would highly recommend.

Suzy · 13 May 2019

★★★★★ 5/5

Trustpilot

Fantastic service received from BJB

Fantastic service received from Stafford BJB. The staff go above and beyond to chase other agents when needed and it feels as though nothing is ever too much trouble. Buying/selling can be extremely stressful and I genuinely believe that BJB are working for you not just for there fee at the end. I can’t recommend them enough. BJB will always pick up the phone and answer your queries/chase the chain etc, and remain polite, helpful and understanding even when you are stressed and agitated with the process. I’ve used BJB in the past and I wouldn’t hesitate to use them again!! Thank you so much for everything and a special thanks to jo and everything you did for us!!

Mr · 25 October 2019