Butters John Bee Stoke-on-Trent reviews

★★★★★ 1/5

Google

The butters John Hanley Managing my property from August and have not received rent and yet paid upfront fees with no receipts. Battled to get the electrical certificate for over a month. Very bad experience from the start. Discrepancies in the invoices and everyone explaining differently ( very poor communication), unprofessional, no apology for their inconveniences and difficulty to get them respond. Made a complaint set one week date to address to it but getting to 3 weeks not response. Submitted complaint in October still no one has responded. Made times 2 payments different contractors for one job . Asked for refund and still waiting for it to come I tried the new castle branch to intervene. If there was a zero star option I will give one. Really frustrated. My applauds and respect to the exceptional Grace Thompson who has effectively tried her ways to communicate.

Shumi · 13 June 2021

★★★★★ 5/5

Google

Worked with stacey for a while as a contractor, I have seen her and the staff work hard behind the scenes for their tenants and landlords. I have recommended their services to my customers whose properties I have project managed. I have also seen the staff go out of their way to help tenants even on their days off. The staff always seem to be thinking ahead as to what's coming up, whose after what and offer endless advice to clients, potential clients/investors and people who have been having issues with other agencies. I had no worries in asking them to look after my properties while I was away for an extended period.

Nino · 13 June 2021

★★★★★ 3/5

Google

When the answer the phone, BJB are very helpful and sort problems out relatively quickly. However, now they are working remotely it can be difficult to get hold of the same person, or anybody at all! They have a back up call centre in Essex I believe, but that's no good if you need a problem solving, or question answering immediately. I much preferred it when they were in a branch - but they look after my property and helped a lot when we had bad tenants, so I can't grumble. Today I spoke with Andrea B-R and she was very attentive, talked through my options, and sorted everything out for me. This included contacting the tenants and getting back to me in a timely manner.

Katie · 13 June 2021

★★★★★ 1/5

Trustpilot

Poor customer service, lacking honesty and help

*Edited* I rang to view a property with Butters John Bee (review covers two of the Cheshire/Staffordshire branches), having got an evaluation, with photographs ready for our instruction to put own property on market with other Sales Agent. Was told an agent would get back to me by Shannon.I had to ring again and was told the person was in meetings. I also contacted via email form to view another property but not to be contacted during certain hours due to an important meeting. A different agent (Ryan) contacted me during this meeting and made me feel belittled, told me the property was due to sell that evening and would allow me no visit to either property. He did not listen to me and talked over me. Trying to end the call due to my meeting, I found his behaviour insulting and upsetting. I was told that houses were being snapped up as soon as they are advertised, yet then went on to say the market is slowing. I was told that one property which we were hoping to put an offer in on had been having visitors for the past week and half, therefore we were too late to visit as the likelihood is that someone will have already offered. I asked if I could view anyway and this was met with a no. Whilst I understand our house has not yet been bought, we had the funds and our house was just awaiting our instruction to go live.The following day, the initial agent left a voicemail to ask what time I was attending the property. I tried to ring back and spoke to the receptionist who passed my message on. I had originally booked the afternoon off and receiving the bad news from Ryan, made alternative plans. Both myself and partner rang several times that day and the phone did not answer. My partner was told I had incorrectly completed the form and so my number was unknown, despite having registered with them and previously being ring by themselves.I finally got through and the individual had left for the day, but was told they would ring me back the following day. I again cleared my afternoon for the visit.I explained my surprise that I was now allowed to view both properties and was told that no offer was ever put in. I was also told that only two viewing days were occurring at this property, not consistent with Ryan's story.I believe this was just a selling technique which alongside the poor service has put me off using or recommending Butters John Bee. I have never been contacted again and sadly have missed out on putting in an offer at this home.

Anonymous · 10 June 2021

★★★★★ 1/5

Trustpilot

Do NOT trust - walk the other way - molly is not equipped to deal with property management

After renting in the same property for almost 6 years Molly Farelly returned a reference for myself with party false information which resulted in a reference for my new property being declined. Transaction receipts and bank statements do not lie but there was no intention for it to be looked into and rectified to reflect the truthful circumstances. There has also been a breach of data protection regarding my personal information being shared outside of the refencing documentation. Communication with the property management team over the last 18 months has been difficult to obtain, with concerns and issues left unaddressed or unrepsonded to for months on end. There have been multiple occasions in which information should of been passed to my landlord via butters john bee, but they have been unable to provide any proof or confirmation of their attempt to forward particular requests to the property owner. Failing on both the tenants and landlords side to to manage the property. They are however, keen to take rental payments and then lie on legal documentation and in molly own words "i don't know about any payment thats been made" ... I have lost every part of trust i had in this company. I would not recommend to a single sole ands would warn anybody applying to let a property managed by butters john bee....it really is scary to understand the power and implications these agents have with regards to your future prospects when the time is due to move forward. I caanot speak for sales and purchasing, however, property management, and espcially staff that believe they are managers due to working in a property mamagement roll have failed to fulfill their duties and have sent falsified information and sare not capable or equipped in to resond transparently to simple requests and comminications. Ben however, has tried his best to recall my reference and send one with the factual information, and the matter will be escalated with operational management and possibly in court, as it is probably too late and i will be stuck in this hell hole until a new property becomes available due to falsified information on a reference. Do not trust this company.

Shona · 10 June 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing

Absolutely amazing! Jo Evans at the Stafford branch has been fantastic throughout our buying process, after many dramas she has always been there to help and support and even just to talk to! With us being first time buyers Jo guided us throughout the whole process and really did everything possible to help us along!I would recommend Jo and her team to anyone including friends and family! Everyone in the branch is so helpful and lovely to talk to, they really do know the meaning of true fantastic customer service!Once again Thank You so much!!!

Katie · 4 June 2021

★★★★★ 5/5

Trustpilot

I have dealt with Danielle Thompson for…

I have dealt with Danielle Thompson for a few years now and she is always very professional, knowledgable and willing to go the extra mile. I would highly recommend using her if you are a landlord.

Matt · 16 May 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. This is my first time using Butter john Bee and i am very happy with the customer service and especially Sean who is very professional and proactive at work. The tenant was found quickly and efficiently.

Rabi · 16 July 2019

★★★★★ 4/5

Google

I recently viewed a house and found it quite satisfactory. The overall condition of the property was good, with well-maintained interiors and a decent amount of natural light. The layout was practical, and the rooms were spacious enough for comfortable living. The kitchen was equipped with modern appliances, and the bathroom was clean and functional. The backyard, though not very large, offered a nice private space for outdoor activities. Overall, it was a solid option worth considering.

Bertrand · 25 July 2024

★★★★★ 1/5

Trustpilot

where will I start

where will I start, have never seen such bad customer service in my life. I was dealing with Benjamin Parry from property Management in Stoke on trent concerning my error of sending of Fund into their account by mistake. He was very rude and they don't want to give me my money back. He told me they should have used my money for the end of the Month when I am left with nothing. Think carefully before using them. They have no human feeling and they don't care about your welfare. Its all about grabbing all they can from you. It is one of the worst agencies I have come accross. I am a new tenant, the stress I am going to just 2 weeks into it is scarey

TT · 12 May 2021

★★★★★ 5/5

Trustpilot

Great service so far

Great service so far, hoping to build a long relationship with bjb. Natalie Tunnicliffe has been great today

Customer · 16 March 2023

★★★★★ 5/5

Google

Lucy Simpkin was instrumental to me securing my perfect forever home. She is friendly, empathetic, yet very professional and responsive. I recommend her highly!PositiveResponsiveness, Professionalism

Olivia · 13 June 2022

★★★★★ 1/5

Trustpilot

Butters John bee is good when you get…

Butters John bee is good when you get your property but they don’t do any repairs they fob you off saying they need the landlord permission to carry out work they do a check in inventory and when you move out they do a checkout inventory they put things on the check out inventory that wasn’t on the check in inventory they will do anything to keep your deposit I lived in a house that was full of mold for 3 years But they charged me £180 for cleaning when I moved out this is the stoke on trent branch butters John bee is a straight up scummy scamming company!!!

T · 24 April 2021

★★★★★ 5/5

Trustpilot

Lucy was a lovely young lady who made…

Lucy was a lovely young lady who made my new into my new property so easy! She was right at the end of the phone with any questions I had. Very happy and love my new home!

Sam · 31 October 2019

★★★★★ 1/5

Trustpilot

I would Question anybody putting their…

I would Question anybody putting their house up for sale with these.They have not got the House seller's best interest.Arranged a viewing at 17.30, Me and the wife turned up 7 minutes late due to traffic. No Agent. Texted the Agent today to tell her of my disappointment said she left at 1740 (lie)said somebody tried to ring us (lie) Funny that as she had our phone number ??

Curt · 23 November 2022

★★★★★ 5/5

Trustpilot

Thank you so much Lucy!

Thank you so much Lucy!Lucy was always ready to help also when the office wasn't open.Everyone was very helpful and the process wasn't too long. They keep their word.I can only say just a sincere thank you.

Private · 12 October 2019

★★★★★ 5/5

Google

Many customers mention that the team was very helpful and responsive, answering all questions clearly and making the entire process smooth and easy.

Abujor · 2 April 2026

★★★★★ 5/5

Trustpilot

Natalie Tunnicliffe - property manager

Natalie is the only reason I am not cancelling my contract with BJB for 2021. She is an excellent communicator and very efficient and BJB need more staff like Natalie, as communication has often been severely lacking in the past. I understand it is a very busy and strange time...so well done Natalie and the team for keeping things afloat. Thank you, Joanna - Landlord

Joanna · 7 January 2021

★★★★★ 5/5

Google

Owen is the most kind agent helping me with housing

Tunde · 16 October 2023

★★★★★ 5/5

Google

Owen has been great showing us a house in shelton

Ashique · 16 October 2023

★★★★★ 5/5

Trustpilot

Excellent service was delivered from…

Excellent service was delivered from members of staff to help ensure our journey was as easy as possible going through the renting process. Questions were answered honestly and professionally and staff communicated well with myself at all times.

Samara · 22 February 2019

★★★★★ 5/5

Trustpilot

Staff have been helpful from the start

Staff have been helpful from the start, always getting back to me in a timely fashion and answering my query's, specific thanks to Chelsea for taking me round the property and Lydia for sorting everything else!

Phil · 23 January 2020

★★★★★ 1/5

Trustpilot

Don’t use the Crewe Office

I have bought and sold 16 houses and have never come across such incompetence as this Crewe estate agents. We are 48 hours from completing on a property they are selling and no one will speak to me. We haven’t even exchanged contracts as the vendors solicitors will not return calls. It is up to the estate agents to chase Solicitors and vendors and keep purchasers informed and not ignore them. I will take further action against them.

P · 2 August 2021

★★★★★ 5/5

Trustpilot

Thanks to Butters Carlo Marchionne

My many thanks to everyone at butters John bee, for the most fantastic service I received from start to finish of my house sale. Maxine Parton was absolutely brilliant and so professional throughout, thanks again Carlo Marchionne.

Carlo · 2 June 2019