5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
Trusted Agent profile · Stoke-on-Trent
Butters John Bee Stoke-on-Trent reviews
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Agent replied · 12 June 2024
Thank you so much for lovely comments, it means a lot to us.
5/5
TrustpilotMy experience with butter John Bee was…
My experience with butter John Bee was great , delt with Jenna Stelfox, who was brilliant, nothing was a hassle for her, will promptly respond to any of our queries , very professional and polite .The renting process was straight forward cant recommend this agency enough :)
Agent replied · 12 June 2024
Dear Omar,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
5/5
TrustpilotChelsea has restored my faith in…
Chelsea has restored my faith in butters John bee she was on the ball from the start and has gone above and beyond a real credit to butters john bee anyone that deals that fast with a application deserves to be noticed thank you so much
Agent replied · 12 June 2024
Dear Steve Hassett, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThanks to Abigail
Thanks to Abigail. She supported very well , so that i can move to the house at an early date, Which was very emergency for me .
5/5
GoogleSaima handled my tenancy agreement efficiently and with purpose. No issues. Would recommend the service to others.
Agent replied · 12 June 2024
Hello, many thanks for your kind review, butters john bee Property Management team.
5/5
GoogleOwen and Steve are helping getting a lovely home in stoke on trent. Delighted with their service
Agent replied · 12 June 2024
Thank you for your positive feedback for Steve Parker and Owen in Lettings
5/5
TrustpilotStacey O’Hara
Stacey O’HaraI can highly recommend Stacey for her professionalism and efficiency. Always a pleasure to work with and goes above and beyond to get any problems sorted promptly.
5/5
TrustpilotExcellent service and brilliant communication
Just writing to say thanks to BJB Lettings for their continued, great service. Julie C in particular has been most helpful and communication has been very swift, polite and professional. The letting has always been very well managed and I have no issues to report.
Agent replied · 12 June 2024
Hello Richard,Thank you for your review and kind words about Julie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotWinsford branch not good
Winsford branch not good, no calls back after making an offer,and also no calls relating to others we were interested in .I wouldn't use them
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotButters John Bee
“I had 3 valuations on my house and found Kristianne from BJB very friendly and professional with by far the best preparation and advice on the market. Will definitely recommend “
Agent replied · 12 June 2024
Thank you for providing this fantastic review of Kristianne from our Crewe Branch. We are happy she was of great assistance to you. Please do not hesitate to contact us if we can be of further help
5/5
TrustpilotThoroughly Recommend
I recently purchased a property through sales who referred me to Emma Sandland in Lettings to manage my property. Her knowledge was second to none and the service on offer gives me peace of mind that my investment is in safe hands. Thank you bjb Crewe.
Agent replied · 12 June 2024
Dear Steve,Thank you for your kind words about the Newcastle and Crewe officesKind Regards,Abigail Iliff Lettings Manager
5/5
TrustpilotVery big thank you to Jenna Stelfox
Very big thank you to Jenna Stelfox, helped me out with everything I needed and did so very quickly. Great stuff, we’re very happy in our new home.
5/5
TrustpilotI let my house with Lucy strassmann I…
I let my house with Lucy strassmann I really appreciate her because of her commitment.she always reply my email asap she never let me down .in fact because of Lucy customer service agree me to let my house with them.i really happy with her.
Agent replied · 12 June 2024
Dear Sohail, Thank you for your lovely review about Lucy. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotSingle Point of contact
Rebekah Gill has provided both excellent and very helpful service which has been very much appreciated. In particular she has been a single source of efficient assistance and contact throughout a new tenant taking occupancy rather than me being bounced from dept to dept.
Agent replied · 12 June 2024
Dear Hugh, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
GoogleMy most recent exchanges have been with Chanelle. She took the time out to listen and understand my frustration and saw to it that she helped resolve the issue. Very happy with the communication and service received! Thanks again Chanelle
Agent replied · 12 June 2024
Good morning, Thank you for your review and kind words. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Chanelle Bjb Property management
5/5
GoogleOwen helped us relocate from London to Stoke-on-Trent with ease. Credit to him and BJB
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Lettings
5/5
GoogleWe viewed the house with the assistance of Owen who did an exceptional job to show us around. Thumbs up to your agency.
Agent replied · 12 June 2024
l really appreciate this feedback for Owen in Lettings as he is new to the company and striving to be the best
5/5
Google5 star for Owen who dealt with us at this branch. Very professional and property he showed us was as described. Highly recommended
Agent replied · 12 June 2024
We aim to please
5/5
GoogleOwen has expressed very good customer relations and he made me feel comfortable and looking forward to working with BJB for long term.
Agent replied · 12 June 2024
Thank you for your review of Owen in Lettings.
5/5
GoogleOwen from Hanley assisted us this morning, happy to move forward with the process
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Questions about Butters John Bee Stoke-on-Trent
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
