Butters John Bee Stoke-on-Trent reviews

★★★★★ 1/5

Trustpilot

Very Awful experience with New Castle under Lyme/Stoke on Trent staff

I had very awful experience with this agency. Two times, once they advertised a flat which I was interested. I requested viewing and upon again and again requesting they never arranged it. Then, they offered me another another flat which again I requested for viewing. I was told to come to the site and when I went there, no body appeared. I called them many times, which they didn’t respond. Extremely unprofessional attitude. I will never do any business with this agency in future.

Kalim · 17 September 2020

★★★★★ 5/5

Google

Amazing agency and specifically Chloe Gretton, You’ve been really awesome.

Chiamaka · 25 July 2024

★★★★★ 1/5

Trustpilot

A very stressful and disappointing experience

Interestingly, there are no reviews for the Sandbach branch. I would personally give them a miss - there are far better, more personable and respectful agents in Sandbach. Having decided against them for the sale of my own property, I was unfortunate enough to be caught up with them in the chain and sadly found them to be unprofessional throughout. I could initially empathise with staff, the majority were furloughed and a small number, working long hours and stretched to breaking point, were expected to run several branches. Things did not improve, however, on the gradual return of employees from furlough. Instead, they seemed to take a downward spiral as the emphasis appeared to shift to bringing other properties to market rather than paying attention to the service for those already onboard. A very stressful and disappointing experience.

CS · 29 August 2020

★★★★★ 5/5

Google

Steve Parker welcomed us in the office and was kind enough to give us a chance to view a lovely house

Kolawole · 15 December 2023

★★★★★ 5/5

Trustpilot

Always a pleasure!

We deal often with BJB - particularly the people who sort out maintenance issues - BJB contract out to us for kitchen appliance repairs and sales. We are frequently in touch with Stacey O'Hara, and she is always on the ball - emailing work over, and liaising with landlords and ourselves quickly and efficiently to get the repairs or installations sorted, and to get invoices sorted for payment. She is polite and friendly and generally lovely to deal with! We probably communicate most days of the week over various jobs and it's always a pleasure.

KAREN · 13 August 2020

★★★★★ 5/5

Trustpilot

Thank you so much, Danielle!

I don't leave many reviews as a rule, but for the level of service I have just had the pleasure to encounter, I really must comment publicly.Last weekend, there was an act of vandalism on one of my properties, where two windows were smashed. Obviously, to secure the property and the tenants within, this needed fixing and fast.No sooner had I contacted Danielle Thompson at BJB Maintenance than she was straight back to me to say that the matter was in hand, a contractor had been appointed, the windows would be boarded within the next hour, the windows measured, and replaced asap.To say Danielle's response to the problem was rapid is an understatement! She sorted it all straight away! She talked me through the process and sent me a confirmation email almost instantaneously. She liaised with the tenant on my behalf, and was polite, courteous and professional throughout the whole process.Thank you so much, Danielle!

Enormousju · 3 August 2020

★★★★★ 5/5

Google

An absolute pleasure dealing with Lauren Battersby from BJB, she always keeps me updated on the progress of my interests and is generally just a nice human being.

Brian · 13 June 2023

★★★★★ 5/5

Trustpilot

Find a tenant service at Winsford BJB

We approached the Winsford branch to let out a rental property. Jenna could not have been more helpful - she has a clear understanding and extensive knowledge of what the products BJB have on offer and is very helpful. Everything we asked of her was completed and she kept us up to date with our tenancy application from our point of view and our tenants. I would recommend using BJB for the find a tenant service and especially ask for Jenna for excellent customer service!

Kayleigh · 27 July 2020

★★★★★ 5/5

Google

Lauren recently helped us with the purchase of a property and was so attentive throughout! She was very responsive and extremely helpful. I would definitely consider using her again if we were to sell the property in future!

Amy · 13 June 2022

★★★★★ 5/5

Trustpilot

5 Star Service !!!!!

Excellent customer service all the way through from initial inquiry through referencing to completion. Chelsea and Lydia could not have been more helpful. They even let me schedule a second viewing to measure up. Absolute pleasure dealing with them and I would recommend them at the drop of a hat.

Jono · 5 November 2019

★★★★★ 5/5

Trustpilot

I have rented off butters John bee for…

I have rented off Butters John Bee for nearly 12 months. The service I have received from start to finish has been nothing but exceptional. We met Hayley Kelly on our first viewing and have delt with her ever since.. She is a pleasure to deal with and has resolved every issue promptly and professionally . We have just signed another 12 month tenancy and we know it will be another 12 months of great customer service. Don't ever leave please Hayley!!Kat&Tom

Katherine · 9 July 2020

★★★★★ 5/5

Trustpilot

Highly recommend

I don’t normally write reviews but as I always receive amazing service, I wanted to give some recognition.I’m a tenant of Butters John Bee, whenever I’ve had an issue, I always speak to Stacey, who has always efficiently dealt with things, she’s always had great communication with keeping me in the loop with what’s going on with a couple maintenance issues, and matters are always dealt with quickly. Stacey always makes me feel like nothing is too much trouble.I’ve been a tenant with a few estate agents but non of them compare to my experience with BJB.Highly recommend

Katie · 8 July 2020

★★★★★ 1/5

Trustpilot

Appalling service

I am not all impressed with the experience we are getting from BJB Alsager - I have rang through to the office asking to speak to the sales manager to be told he was in a meeting, it later came to my attention he was actually at his daughters all day - this isn't my issue, the issue is I was lied to! none the less I was told he would be put as a high priority and I would be contacted back today....9-days later I'm not holding my breath.The property listing is lazy and quite frankly unprofessional! I would not recommend I'm afraid. I have now escalated this to their customer relations department as they have failed to get back in touch with me.

Phil · 6 July 2020

★★★★★ 5/5

Trustpilot

Butters John Bee Estate Agents are the best!

Purchased a property through them last year, and the process went very smoothly! But much more, their continual customer care services for their clients is absolutely amazing! Always happy to help and very friendly! Many thanks again Margaret and Tyler of the Longton branch! You both are so kind 😊

Cynthia · 9 February 2024

★★★★★ 5/5

Google

When communicating with the hanley branch butters john bee I spoke with Claire who was more than helpful, service provided was excellent .

Ryan · 16 October 2023

★★★★★ 5/5

Trustpilot

Have had an excellence experience with…

Have had an excellence experience with Butters John Bee, they’ve gone above and beyond with helping my family relocate to the area. Special thanks to Chelsea, she’s been absolutely brilliant to us. Alfie Salih

Alfie · 11 September 2019

★★★★★ 5/5

Trustpilot

Abigail, from Butters John Bee is AMAZING

Hi there :)So I asked for information on the property late April, and a lady called Abigail got to back me within 10 minutes.From there we had a deeper look, and fell in love with the property. We had many questions to ask (if I'm honest I probably sent her more than ordinary people would!) but Abigail, was very professional, polite, and answered everything immediately.My partner has lived in many properties in England, and has said this has been the best experience she's had whilst moving. I would highly recommend Butters John Bee, and especially, Abigail, she was truly amazing throughout the process, and even sent an email a week after we moved in to ensure everything was okay (which it was)Thankyou so much Abigail for everything you've done (especially in this hard time everyone is going through with Covid)We both really appreciate it. Dennis and Sionade.

Dennis · 8 June 2020

★★★★★ 5/5

Trustpilot

Stacey is always at the end of the…

Stacey is always at the end of the phone even after hours... Very efficient and goes the extra mile to help. Great to work with and would highly recommend

Richard · 24 March 2021

★★★★★ 5/5

Trustpilot

Many thanks to lucy

Thank you for helping us with all the steps into moving in our new house. I cannot thank Lucy enough for all the work and keeping us informed with everything stage by stage.

James · 30 January 2020

★★★★★ 5/5

Trustpilot

Warm welcome at Newcastle under Lyme

I have viewed many properties with bjb and have been impressed with the service I have received. The person I have had the most contact with has been Emma Spanton who has a warmth and professionalism I have really appreciated. She is efficient, caring, and a real asset to the branch.

Jillian · 1 March 2019

★★★★★ 5/5

Google

Did a viewing with Benjamin this afternoon. He was very polite and professional.

Eliud · 13 May 2024

★★★★★ 5/5

Trustpilot

EXCELLENT SERVICE FROM BJB at CREWE

I got a call back from BJB in CREWE agent Stacey just few minutes after making a call to book a house viewing. She is absolutely wonderful. Kindly answered all questions about a property and buying process. Many thanks !

Rima · 1 February 2022

★★★★★ 5/5

Google

Kyle M. was very quick and helpful in securing us our property and was available to answer any of our questions. Would recommend using Bjb's services.

Lewis · 18 July 2023

★★★★★ 1/5

Trustpilot

The most awful & unprofessional company

The property management team & Ben Parry in particular have provided an appalling service. I would suggest you avoid at all costs.

Dal · 24 October 2023