Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was extremely impressed with Lucy Simpkin’s knowledge of the property market in my area and her professional but friendly approach. I would have no hesitation in listing my property with her.
Lesley · 13 June 2023
Agent replied · 12 June 2024
Hello Lesley. Thank you so much for your 5 Star review for Lucy Simpkin, Lucy is a true professional and will really appreciate it and will be so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley.
★★★★★ 5/5
GoogleHad a great experience with Owen showing us around a house we were viewing. Very informative and helpful. We would highly recommend. One of the best viewings we’ve had while house hunting.
Destiny · 13 June 2023
Agent replied · 12 June 2024
Owen works hard to please. Thank you for the feedback.
★★★★★ 5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Thomas · 4 April 2019
Agent replied · 12 June 2024
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleOwen and Kyle helped me and my husband with our application for the our new home. We have picked up our keys perfect
Godlin · 14 January 2024
Agent replied · 12 June 2024
Many thank for the kind words about Kyle in Lettings, Best wishes BJB Hanley Residential Lettings
★★★★★ 5/5
TrustpilotSophie a Credit to bjb
Sophie from bjb has provided the most exceptional service from the day we met to put my house on the market to it being Sold.
Anita · 9 May 2025
★★★★★ 5/5
GoogleJust had a viewing with Ben and he was very kind and helpful
Kristina · 25 July 2024
Agent replied · 24 August 2024
Thanks for the review of Ben.
Kind regards
Butters John Bee
Residential Lettings
★★★★★ 5/5
GoogleHad a viewing with Ben shown all around the property with wide knowledge of lettings, very helpful
Erick · 13 May 2024
Agent replied · 12 June 2024
Thank you for the review of Benjamin in Lettings.
Kind regards
Butters John Bee
Residential lettings
★★★★★ 5/5
GoogleJames came out to do my valuation he was very good very professional and explained everything very well.
Jeanette · 26 July 2025
★★★★★ 4/5
GoogleStacey from the property management team has been a great help dealing with any issues with the tenants and getting fixes resolved. I would highly recommended BJB.
R · 12 April 2025
★★★★★ 5/5
GoogleHad the pleasure of meeting Lilly today, lovely lady very approachable
Kaylie · 25 August 2024
Agent replied · 30 August 2024
Hello Kaylie, Thank you for sharing your experience with us. We are glad to hear that Lilly from our residential sales team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Phil Jones, branch sales manager. Butters John Bee Hanley.
★★★★★ 1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
GIBBO · 13 November 2025
★★★★★ 5/5
GoogleHad a viewing for a very nice 1 bed place. Our guide, Owen, was very knowledgeable and very dapper and had answers to near enough every question we threw his way.
Nath · 13 June 2023
Agent replied · 12 June 2024
Thank you for our positive review for Owen from Lettings
★★★★★ 5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
Tania · 15 July 2020
★★★★★ 5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Val · 23 October 2019
Agent replied · 12 June 2024
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
★★★★★ 5/5
TrustpilotExcellent Service from Andy Pass
We were very happy with the level of service received from Andy Pass. He is professional. The problems were dealt with quickly and efficiently. He ensured we were kept informed throughout and we felt that nothing was too much trouble (especially through difficult times due to COVID). Thank you again Andy.
Jackie · 24 June 2020
Agent replied · 12 June 2024
Dear Jackie, Thank you for your five star review regarding Andy. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
★★★★★ 1/5
TrustpilotNever called back
Never called back - lady was quite rude and found patronising when asking questions and situation. Asked to arrange a viewing with suggested dates to put to vendor and was never contacted again. Would avoid.
Emma · 17 December 2024
★★★★★ 5/5
GoogleWant to say Owen has helped me from stat to finish keeping up to date with progress we got our keys today!
Eyinmore · 14 January 2024
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
★★★★★ 5/5
TrustpilotMoving house during lockdown.
I moved house recently during a lockdown situation, which I thought was going to be very stressful, luckily for me the house I wanted was through, Butters John bee, and I dealt with a extremely professional and helpful gentleman called Michael. I would definitely recommend this estate agent to anyone.Thank you.Briget
Bridget · 8 June 2020
Agent replied · 12 June 2024
Dear BridgetThank you so much for your great 5 star review, and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
★★★★★ 1/5
TrustpilotScammed a charity!
Avoid this lettings agency! They scammed a charity who work with vulnerable women into renting a property that was disgusting and unsafe. Fully well knowing the property was for vulnerable women, they handed over keys for a property filled with rubbish, no working boiler and no fire escapes. Callous and unprofessional.
Tallulah · 1 June 2020
Agent replied · 12 June 2024
Dear Tallulah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
GoogleJust done a viewing with Ben, he was really helpful and polite
Amoah · 25 July 2024
Agent replied · 24 August 2024
Thank you for your review of Ben in Lettings Kind regards Butters John Bee Residential Lettings
★★★★★ 5/5
TrustpilotExcellent attitude and service.
Debbie Lomas handled the sale of my property recently and provided excellent service to me throughout the process.I got regular updates without prompting and I was kept informed and advised in a very professional and courteous manner.Well done to Debbie and all at Butters John Bee a real pleasure to deal with you.Sean LavinWestlands
Sean · 1 February 2019
Agent replied · 12 June 2024
Dear Mr Lavin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Regards, Julia Bramfitt (Branch Manager)butters john bee Newcastle under Lyme
★★★★★ 5/5
GoogleStacey dealt with my queries efficiently. She’s polite, friendly and always happy to help. She’s a credit to bjb
Jenna · 14 March 2024
Agent replied · 12 June 2024
Hello and thank you very much for your review about our Property Management Manager Stacey. Kind Regards, Crewe Property Management Team
★★★★★ 4/5
TrustpilotMolly Farrelly has been great
Molly Farrelly has been great. She has really restored our faith in Butters John Bee. She has kept us updated regarding our repair, which has put our minds at ease during these times.
Anne-Marie · 14 November 2020
★★★★★ 5/5
GoogleSteve was great showing us around the home hopefully we can move in soon
Zak · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
