Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI would like to recommend Mr. Owen as state agent, very nice and kindly to solved all enquiries from my side. Always prompt to help me and explain all details.
Owen like all our staff realises the importance of his work.
1/5
TrustpilotYet again lied to by butters John bee
Yet again lied to by butters John bee. How this company is still a company I will not now staff rude never return calls. Even when u contact the company who brought them out spicehart they are as useless has them.
Hello, we're sorry you felt compelled to leave this review and you haven't had a more positive experience. If you could contact reviews@bjbmail.com with your name and details on the situation, we would be happy to look into this further. Thank you.
5/5
TrustpilotWinsford Branch - Fabulous Team
I recently had my house valued as we are hopefully purchasing a property via private purchase which is proving to be quite testing. We had valuations done from various local agents including Butters John Bee. Amit from the Winsford Cheshire Branch has given valuable advice on the property we are looking to purchase and a true valuation on our property that we would be marketing through them. I have raised some questions re some concerns about our purchase property and he has talked things through with me and advised how to find the answers through various other channels ie council, surveyor etc. At no time have we felt any pressure to market our house (it’s going to be a slow process) and he has assured us he and the team will be with us every step of the way to get us in our dream property for which we have faith in the BJB team to help us achieve our goal, this is purely from how Amit presented himself in a highly professional manner whilst in our property during covid restrictions, putting us at ease. Amit has assured us that the minute we are ready to give the “go ahead” they will set the wheels in motion to achieve a sale. Well done to Amit & Team for giving us the confidence to choose your branch.
5/5
TrustpilotPatient, honest and understanding.
Just had a long and detailed (and honest) conversation with BJB's representative about my house which is currently on the market. As well as the state of the market, some time was spent discussing my situation and various options. This was reassuring and helped, in particular with the current circumstances. She showed patience and understanding. I am well aware of the problems that I face but feel that I am certainly getting the service I was promised. I would be happy to recommend BJB to others in my position.
1/5
TrustpilotThe worst agent to deal with! Fraudulent
The worst agent to deal with! They are fraudulent and deceptive. I paid holding deposit but was refused access to the property for more than 2 months. They kept on postponing move in dates. Only for them to put the same property back into the market and still write available now.
5/5
TrustpilotFantastic service from BJB Property Management
We have only just moved our properties to Butters John Bee Property Management service...and I couldn't be happier. The service we have been getting is fantastic with extremely quick and efficient answers to email queried.I am very happy we moved our properties to BJB and look forward to a very long working partnership.
Thank you for your 5 star review we are so happy that you are happy with our service thank you for sharing your positive experience!Kind RegardsBJB
1/5
TrustpilotI've heard about Butters John Bee…
I've heard about Butters John Bee taking advantage of a local womans charity to the tune of £5000! Theyre supposed to be a local company and theyre pulling stuff like this. genuinely shameful. I will never use them in my life knowing how they treat vulnerable people in our communities.
Dear Brandon,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotGreat people to deal with!
Great company to deal with - as contractors we have a good relationship with the guys there...we regularly correspond with Ben Parry, the Property Manager at one of the local branches, with regard to arranging engineer visits to inspect & repair kitchen appliances, or supply new...He is very efficient and gets things resolved, liaising with ourselves and the landlords so as to get maintenance issues sorted quickly - which makes our job easier, and goes down well with the tenants, of course. We can highly recommend BJB!
5/5
GoogleWhen I asked of a copy of the EIRC Stacey quickly emailed me the report
Hello and thank you for leaving a review about Stacey's services. Kind Regards, butters john bee Property Management
5/5
GoogleI done view with Ben,and everything is perfect.He is very good on what he does
Thank you for the review of Ben in lettings, Kind regards Butters John Bee Residential lettings
5/5
GoogleOwen helped us from start to finish with our letting process. Helpful and readily available to do his best with our query. Happy with his service and BJB!
Thank you for your feedback on Owen from Lettings
4/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Newcastle under Lyme branch. I found the staff welcoming and friendly . They kept me informed throughout the process and were very good when a buyer pulled out without feedback! Would recommend them as they knew the local market and gave realistic valuation .
Dear CaroleThank you for your review of your experience of Butters John Bee Newcastle. May I take this opportunity on behalf of the whole team to wish you a very happy new year.RegardsJulia Bramfitt CPPEA FNAEABranch Manager
5/5
GoogleDelighted with the service received from letting agent Owen who helped me with the whole process from viewing straight to moving into the property. Couldn’t ask for more :)
Thank you from Owen in our Lettings Team. His level of 5***** reviews for the team show our dedication to work.
5/5
GoogleSteve in property management is an absolute darling. Saved us so much money with his advice and attention. Would fully recommend him for anyone. Thank you BUTTERS JOHN BEE
Thank you for your review of Steve Mckieron
5/5
TrustpilotMy letting was turned around in a day…
My letting was turned around in a day with Lydia & Abi. They were both fast & highly efficient. I will be using Butters John Bee again for future purchases. A really good setup for landlords, good deals on a fully managed service, and refurbishments are completed at reasonable prices. Excellent service.
Dear Mr AllenThank you for your kind words and positive feedback regarding the service that has been provided to you. Kind RegardsButters John Bee LettingsNewcastle Under Lyme
5/5
TrustpilotAlthough I didn't pursue the property…
Although I didn't pursue the property that Lydia showed me around I was most impressed with her professionalism, in general, Estate Agents have a deserved bad press so it is refreshing to find a company and an employee who go the extra mile to treat potential clients with courtesy, well done.
Dear Clive Thank you very much for your lovely feedback. It was a pleasure to assist you in your next adventure in looking for a property and we wish you all the best for your future. Kind RegardsAbigail IliffLettings Manager
5/5
GoogleI had the pleasure of dealing with Callum a couple of weeks ago when searching for a rental house. He made the whole process simple and strew free, he really is a credit to the company. Thank you again
Good morning Jessica Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Callum Hanley lettings valuer
4/5
GoogleDominika Jaszczyszyn provided me with a very professional service, negotiating an increase in rent on one of my properties.
Thank you very much for your kind review about Dominika. Kind Regards, haart Property Management
5/5
GoogleOwen has done a great job towards my renting and I recommend him for a higher position in future.
Thank you for your positive feedback for Owen in Residential Lettings Team
1/5
TrustpilotUnprofessional who over promise and under deliver
I wouldn’t recommend them to sell your property! They give Estate Agents a bad reputation. They made lots of promises to get our business, and justify their higher commission, then didn’t deliver. They had very very poor communication, they never measured the property for the floor plan. When we gave notice, an offer materialised from nowhere, which coincidentally fell through as soon it was followed up and the validity of the buyers position turned out to be contradicted. They have wasted 5 months of our time and cost us money.
1/5
TrustpilotPossible the worst estate agent in the…
Possible the worst estate agent in the land. Worked for them and would strongly recommend other agents for both a career path and to see your home. Stay away from them and sister companies
1/5
TrustpilotWhat can I say usless not interested at…
What can I say usless not interested at all left waiting for a viewing no show for the second time even though went in office to arrange apparently lost the keys
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotExtremely helpful and polite staff
Extremely helpful and polite staff. I cannot mention names on the internet however A (manger) & L (our agent) explained everything from start to finish.Our property was let within 48 hours of the paperwork finished.Excellent work BJB and a pat on the back for the lettings team in Newcastle under Lyme.
Dear Tom All of the team at Butters John Bee Newcastle Under Lyme are delighted that you are very happy with the service from us all. It has been a pleasure to work with you on this property and we hope to have a continued business relationship with you moving forward. Kind RegardsAbigail Iliff Lettings Manager
1/5
GoogleHanley office have failed to ring me back several times over rental property issues, even the butters John bee management office never bother to ring back. Agreed rent increase for tenants 6 months ago which the management have still not implemented, now looking to change tenancy management to another company who might be bothered.
Thank you for your feedback, we are sorry to read your comments. Kind regards, Butters john bee Hanley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
