5/5
GoogleOwen booked me a viewing straight away and we viewed the property the free Ty next morning. Happy with by he efficient and professional service received :)
Agent replied · 12 June 2024
Owen is above all efficient
Trusted Agent profile · Stoke-on-Trent
Butters John Bee Stoke-on-Trent reviews
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Google5/5
GoogleOwen did a marvellous job helping me and my family get the property.He worked very hard and fast to be precise, I appreciate his effort, many thanks.
Agent replied · 12 June 2024
Thank you for the review of Owen. Kind regards Butters John Bee Residential Lettings
5/5
GoogleAssisted by Kyle in my search for a rental property. Professional, polite and friendly.
Agent replied · 12 June 2024
Thank you for your review Kind regards Butters John Bee Hanley residential lettings
3/5
TrustpilotOnly as good as the people at BJB
Having dealt with Butters John Bee for many years while renting out my property, I have discovered that it very much depends on the person in the Property Management Team who is dealing with your request or issue as to how good they actually are.I have had a couple of really good people in the Property Management Team who keep you up to date with regular emails, replying to emails and calls, but I have had some really poor people dealing with my account on occasions. This can be really frustrating when trying to get a straight answer and when they are dealing with large sums of your money for work that needs to take place on the property, unfortunately in the past this has resulted in work not being carried out that had been paid for and me being non the wiser for over 6 months, resulting in very unhappy tenants and further unnecessary expense on actually trying to put the issues right.I have to say that my most recent issue was dealt with swiftly by Carol Yearsley and I was kept up to date with progress and the completion of the work, which was a refreshing change.
1/5
TrustpilotHonestly having to deal with Butters…
Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude!Let me list all the problems so far-Initially misleading us as to the demand for properties in this area.Failure to contact us within the initial 14 day cooling off period at all.Marketing the property without us signing off on the advert as discussed.Marketing the property at the wrong price and description. (we have proof).Trying to arrange viewings before any of the above issues wererectified.(again told there were people queuing to view)Failure to arrange an ECP before marketing the property as discussed and then removing the property because of this and blaming us.Recommending 'Move With Us' as a conveyancing company which purposely misquote and hide their fees in the small print The above company were rude, arrogant and incompetent. And it was left to me to cancel their services although initiated via BJB.Excuse after excuse as to why we experienced all the above but at no point did anyone think to follow up with a phone call.Failure to reply to my email wishing to discuss the above issues.Having been informed of people queuing to view, we have had 2 viewings in as many weeks.Being told the first offer we get on the property is going to be thebest and we should accept.Arrangement now cancelled!
4/5
TrustpilotThe team are amazing
The team are amazing, they have excellent communication skills and always come back with the information that I required for my property. I liaised with Gurdia and Nicola for several weeks and at no point did they make me feel that I was taking up their time or when I asked a silly question they always gave me sufficient information. I felt very relaxed in dealing with them. They arranged to appointments to suit my busy working schedule, Nicola even went out of her way and contacted me during the weekends to prioritise appointments. Thank you very much to you all.
1/5
TrustpilotStill waiting no reply .
Wrote a review last year .About the terrible state our new property after butters John bee letting company had supposed to have maintained it .When got in touch they said was okay when we last saw it .It was in a terrible condition .More or less said ,tough .From the review the housing side said they would pass it on to letting department .End of June now still no reply .Butters john bee a company to be proud of
5/5
TrustpilotI spoke to a lady called Liz today as I…
I spoke to a lady called Liz today as I was looking for some advise as a first time investor. She was very helpful and informative and I look forward to an association soon.Thanks again for your time and help. Great service and some fab tips !
Agent replied · 12 June 2024
Dear Karen, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
GoogleOwen phones on short notice. Booked our viewing and we are glad to proceed with renting the house
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
5/5
TrustpilotExcellent Service!
Excellent Service! Buying a property was made easy and hassle free. Elizabeth Ladd from Butters John Bee's Hanley branch was very helpful and efficient! Prompt responses to emails and telephone calls etc. Overall had a fantastic experience with Butters John Bee's Hanley branch and would highly recommend them to everyone!
Agent replied · 12 June 2024
Thank you for your feedback. We are really please to hear that you have been happy with the service that you were provided. Kind regards, Hanley Manager
2/5
TrustpilotThis company are dreadful
5/5
TrustpilotButters John Bee, Crewe Branch
Would highly recommend Butters John Bee. I live in London and they sold my late father’s house in Crewe. They really went over and above to help me as I did not live locally. They were friendly and efficient and really appreciated their support at this difficult time.
Agent replied · 12 June 2024
Good morning Marie,I am really please to read that you were happy with our levels of service and that we were of support to you .Kind regardsFran WheatcroftBRANCH MANAGER
5/5
GoogleSteve showed me around the flat for myself and my wife. He was very helpful and hopefully we'll move in before Christmas. Thank you very much!
Agent replied · 12 June 2024
Steve parker says fingers crossed Adu.
5/5
TrustpilotVery helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
Agent replied · 12 June 2024
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Agent replied · 12 June 2024
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
5/5
TrustpilotA pleasure to work with...
Worked on various jobs and projects for liz over several years and she has a very efficient "can do" attitude. Wouldn't hesitate to recommend liz as a good point of contact and I look forward to working with her again for many years to come 😀
Agent replied · 12 June 2024
Dear Richard, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Agent replied · 12 June 2024
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleJasmine did a property visit, she was friendly and very helpful.
Agent replied · 12 June 2024
Hello, and thank you for leaving a great review for Jasmine's services. Kind Regards, butters john bee Property Management
5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
5/5
GoogleWalked in and dealt with owen regarding renting a house for my family. He accomodated us with ease
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Lettings
5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
Agent replied · 12 June 2024
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
5/5
GoogleElle provided an excellent, professional experience when buying a house with BJB. She responded instantly to any questions I had and provided all information requested.
Agent replied · 12 June 2024
Hello Rosie. Thank you very much for your 5 Star review of Elle Coope. Elle will be delighted with it. Elle always does her very best to offer her clients a 5 star service, she loves to offer the best possible service that she can and takes pride in making people happy. If we can assist you in the future, please do not hesitate to call us. Kind regards Phil Jones. Branch Manager. Hanley.
5/5
TrustpilotStacey is excellent
Given the current circumstances, Stacey is doing a remarkable job. Really good communication, info provided in a timely manner, a very professional & efficient member of your team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Stoke-on-Trent
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
