5/5
TrustpilotMolly Farrelly
Molly Farrelly is a joy to deal with - she always does what she says she's going to do, keeping me informed all the way. Very good at communicating, very efficient but with a friendly touch.
Trusted Agent profile · Stoke-on-Trent
Butters John Bee Stoke-on-Trent reviews
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Agent replied · 12 June 2024
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Agent replied · 12 June 2024
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotDisgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation
1. BJB appointed to let my house
5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Agent replied · 12 June 2024
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
5/5
GoogleOwen dealt with us with our tenancy. Helping looking for new tenants. He was great accompanying new tenants whilst we are still in the property. Very polite and courteous. Amazing guy
Agent replied · 12 June 2024
Thank you for taking time out to leave Owen a review. Kind regards Butters John Bee Residential lettings team
5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
Agent replied · 24 October 2024
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
5/5
GoogleGreat interaction, very informative, and passed on helpful knowledge of do’s and don’t in the area. Look forward to working with Phil more in the future.
Agent replied · 12 June 2024
Hello Travis. Thank you so much for your 5 star review of Phil Jones. I am absolutely delighted that I was able to offer you a great service and provide you with additional/helpful information. If you need any other assistance, please do not hesitate to call us. Kind Regards. Phil Jones. Branch Manager. Hanley.
5/5
GoogleI have received a great and prompt help & service by Chloe Gretton.
Agent replied · 30 August 2024
Hello and thank you for leaving a review for Chloe in Property Management
5/5
TrustpilotThanks BJB Crewe
Michael and the team at Crewe have been in regular contact with me over this lockdown period giving me advice and reassurance with my rental property...I really appreciate the peace of mind their contact gives me.
5/5
TrustpilotVery happy with the service Butters…
Very happy with the service Butters John Bee has provided. Especially a big shout out to Ben who was efficient,excellent customer service skills and dealt with the problem in a swift timely manner. Thank you :)
5/5
GoogleI emailed last night over some queries. I heard.from Alicia first thing the Next morning. She was very good and I felt that queries are going to be dealt with. She is lovely
Agent replied · 12 June 2024
Hello, Thank you so much for your 5 star review. If you need any other assistance, please do not hesitate to call us. Kind Regards. Alicia Ackley, Property Management, Hanley.
5/5
GoogleOwen who showed us the property we are interested in and he was very polite and was so nice and enthusiastic about the property he showed us, so thank you very much! :)
Agent replied · 12 June 2024
Thank you for our positive review for Owen from Lettings
5/5
GoogleRecent viewings & purchase through Hanley branch. Great customer service , Lauren dealt with everything for me from the get go & kept me Upto date. very professional. Pleasure to deal with, Scott
Agent replied · 12 June 2024
Hello Scott. It was great to meet you at the property for the viewing, I hope that you got your breakfast too. Thank you so much for your 5 Star review for Lauren Battersby, Lauren is a true professional and will really appreciate it and will be so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley.
5/5
GoogleOwen seen me on short notice, showed me a lovely house and I am happy with his service looking to move in asap
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
5/5
GoogleWalked into branch this afternoon, straight away booked a viewing same hour viewed and love it will gladly apply with Owen very happyy
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
1/5
TrustpilotVery unprofessional and dubious company
Had viewing arranged today with Marcin. He was punctual and helpful at the viewing.
5/5
TrustpilotExcellent service from Jason and Hayley from Stafford Butters John Bee
Excellent service from Jason and Hayley when renting my house out through Butters John Bee Stafford. I was constantly kept up to date with everything that was happening and they went out of their way to find the ideal tenant and speed up the renting process. I Couldn’t recommend them highly enough, thank you for everything
Agent replied · 12 June 2024
Dear Susan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you have any further questions, please give us a call. We're always happy to help! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford estate agents
5/5
GoogleWe had a very good experience, being guided by Mr. Benjamin, amazing manners and very professional.
Agent replied · 24 August 2024
Thank you for the review of Mr Ben in lettings. Kind regards Hanley residential lettings
5/5
Trustpiloteverything worked well
everything worked well. Jenna was brilliant
Agent replied · 12 June 2024
Dear John,Thank you for taking the time to review our service. I am delighted to hear that you found our processes to be efficient and I am looking forward to working with you in the future.Kind regards,Jenna StelfoxLettings Manager
4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
5/5
GoogleWe were selling and the service was excellent. Viewings arranged and communicated efficiently. They really shone as things started to drag on, chasing both purchaser and solicitors to hurry things along. Liz, in particular, was excellent on the phone, asking all the right questions and not being fobbed off. I would definitely use them again.
Agent replied · 12 June 2024
Hello Mark, thank you so much for your 5* review. We are really pleased that you are happy with our services, I am sure that Liz will be delighted to read your kind comments, we are very lucky to have her on our Team! Kindest regards, Charlotte Foden - Hanley Butters john bee
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Questions about Butters John Bee Stoke-on-Trent
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
