5/5
TrustpilotThank you Carol Yearsley
I have been trying to sort out something for about 2 weeks. Thanks to Carol Yearsley She managed to help me resolved with 1 call
Trusted Agent profile · Stoke-on-Trent
Butters John Bee Stoke-on-Trent reviews
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBJB rental
Had a very easy and positive experience with Lucy Strassmann, when going through the rental process for a property. Got responses nice and quick and a very enthusiastic environment was provided by Lucy making the process run through alot smoother.Definitely would recommend.
Agent replied · 12 June 2024
Hello Dinesh,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
5/5
GoogleSteve Parker has delivered us a new property. Happy with his service
Agent replied · 12 June 2024
Thank you for your positive feedback for Steve Parker in Lettings
1/5
TrustpilotExtremely unprofessional letting…
Extremely unprofessional letting agents. Disorganised, underhand, dishonest and unethical. Their only interest is in profits. Customers are not treated well or respected. I will not use this company to let a property again.
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotVery happy customer.
Very happy with the exceptional service from bjb Crewe Lettings team - Emma Sandland and Steve Parker have both gone above and beyond to help me overcome some difficult, unforeseen issues- nothing is ever too much for them. Very pleased, thank you.Many thanks,Mr Bass
Agent replied · 12 June 2024
Thank you Mr Bass for your 5 star review We are so pleased that your are so happy with the service you have been given. Always happy to help.Many thanks Butters John Bee
1/5
TrustpilotThey value your house way too low
They value your house way too low. Dourish and valued our house at 260k and they said for a quick sale £230k disgusting
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotExcellent
We've just rented a beautiful house with the help of BJB and everything was very thorough and the team is very nice and helpful. We are extremely pleased with everything so overall I strongly recommend BJB for anyone looking for professionalism. Thank you!
Agent replied · 12 June 2024
Hello Alexandra,Thank you for your kind words and 5* review, it really means a lot! We're glad we were able to help during your move. If we can ever help you with anything in the future, then please don't hesitate to get in touch!Kind regards,Lottie Hanley Lettings
5/5
GoogleOwen provided a great service and helped my family to find a home
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Lettings
5/5
GoogleSteve Parker showed ne around the beautiful apartment at coronation Mill, mow cop. He was a lovely guy, highly recommended.
Agent replied · 12 June 2024
Thank you Claire for your positive feedback. Steve Parker
5/5
GoogleOwen, did a great job by providing a smooth tenancy process. I really appreciate all the hard work and efforts
Agent replied · 12 June 2024
Thank you for the review of Owen. Kind regards Butters John Bee Residential Lettings
5/5
TrustpilotStacey Ohara
Stacey is a great person to work with! Whenever I needed any urgent assistance, she was always very supportive and helpful. Great service!
4/5
TrustpilotGood service
Good service, had an easy tenancy, always good communication. Special thanks to Andy Pass for sorting some issues with overpayments in a matter of days.
5/5
TrustpilotHow lovely to walk into your crewe…
How lovely to walk into your crewe branch and everyone looks up to acknowledge your presence. From Rachael to Sam and the rest of the team thank you for your help, support and professional guidance.Excellent communication from the whole Team. Much appreciated.
Agent replied · 12 June 2024
Good morning,thank you for sending a lovely review. I am incredibly proud of my super team.Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotI can't recommend BJB highly enough
I can't recommend BJB highly enough, especially Stacey O'Hara who has always been very helpful and efficient with everything i've asked. Thank you.
5/5
TrustpilotBeen dealing with Michael at Congleton
Been dealing with Michael at Congleton, whilst I haven't found a property to rent I have been so impressed by how he has kept in touch and his valuable advice, hopefully it won't be long till I find something with Michael's help.
Agent replied · 12 June 2024
Dear SuzieThank you for taking the time to give this great 5 star review of our service, hopefully it will not be long until we find your new home, please do not hesitate to contact us if you have any questions or need any guidance.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
GoogleOwen showed me a great property. Thank you for your help!
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
2/5
TrustpilotSlightly Unprofessional
Missed 2 appointments to view a property and when they eventually did turn up I felt rushed to look around. Quite Unprofessional from such a big company.
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotHighly recommended
Highly recommend Butters John Bee Newcastle-under-Lyme Had a great experience in letting out my property. Prompt first visit, property advertised online within hours and viewings arranged within daysApplicant chosen within seven days and fantastic communication from their office. Couldn’t ask for more.
Agent replied · 12 June 2024
Thank you for your positive feedback and lovely kind words. We are all very pleased that you are happy with the service provided. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotAll good especially given the current…
All good especially given the current circumstances. Communications were good, info provided in a timely manner, tenants found quickly so overall no complaints.
5/5
GoogleI had the pleasure to receive the help from Callum nairn. He is absolutely amazing to work with, couldn’t be happier with my experience. He’s so polite and understanding
Agent replied · 12 June 2024
Good afternoon Ebony, Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Callum Hanley lettings negotiator
4/5
TrustpilotI spoke to an agent called Andrea who…
I spoke to an agent called Andrea who was very pleasant and she explained she had only just started the role she was in but nevertheless she dealt with my needs in a very professional manner
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotA credit to BJB…
Molly has been very approachable and has gone above and beyond in helping us. Very much a credit to BJB. Thankyou
5/5
TrustpilotStacey O Hara is the best PM i have…
Stacey O Hara is the best PM i have ever had the pleasure of dealing with Id recommend her every time
5/5
TrustpilotButters John bee manage my property
I would just like to say ive had the pleasure of dealing with Stacey O'hara who has been looking after some issues ive currently got with my property, she is informative and polite everytime we speak. Great customer service!
Agent replied · 12 June 2024
Dear Peter, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Stoke-on-Trent
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
