Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely disgusting company!!!
Absolutely disgusted to hear that this company has taken advantage of a local charity supporting vulnerable women, totally misled them and refused to rectify the situation or return the money which they’ve taken. Would not recommend at all. 😡
Kelly-Louise · 1 June 2020
Agent replied · 12 June 2024
Dear Kelly-Louise, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotToday Adam from the Stafford office…
Today Adam from the Stafford office visited my late mother's house to value it. It was obvious that he knew the local housing market and he was very professional and had a pleasant manner and gave excellent advice regarding the valuation.
Customer · 30 January 2024
★★★★★ 5/5
GoogleSteven Parker and Owen have been brilliant in aiding to find me a property! Absolutely fantastic customer service!
J · 13 June 2023
Agent replied · 12 June 2024
Thank you for the review for Steve and Owen. We hope you are going to be happy in your new home.
★★★★★ 5/5
GoogleOwen showed us round a fantastic property. Great service all round. Polite and efficient with his efforts :)
Olaide · 13 June 2023
Agent replied · 12 June 2024
Thank you from Owen in our Lettings Team. His level of 5***** reviews for the team show our dedication to work.
★★★★★ 5/5
GoogleThrough what is quite often a difficult time this company has been excellent. I have dealt with a lady by the name of Chelsey Wright. Her professionalism was second to non and she was always at the other end of the phone ready to help and answer my questions. I would highly recommend this company and Chelsey.PositiveResponsiveness, Quality, Professionalism, Value
Derek · 13 June 2022
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Hayley Kelly is always there when I have any questions/queries. Should a pleasure to work for. Mark @ NEC Group
Mark-Anthony · 23 July 2020
★★★★★ 5/5
TrustpilotThanks to sophie for continued help in…
Thanks to sophie for continued help in looking to buy , great service.
Tom · 14 October 2023
Agent replied · 12 June 2024
Thank you for your kind review for Sophie . Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 1/5
TrustpilotHome Buyers Report
I had a home buyers report done by Butters John Bee.Lots of problems I have found out when moved in none of the issues mentioned in report.Wont walk on pavement to see side of house will just put can’t see.Had to have roof done shortly after moving in they didn’t pick up ridge tiles falling off and Dry verges had nails in which they shouldn’t.Had to have these replaced loads of money !!!
Chris · 10 April 2019
★★★★★ 5/5
GoogleGreat service from Jasmine today, very helpful and informative.
Ashleigh · 14 January 2024
Agent replied · 12 June 2024
Thank you for your positive feedback for Jasmine in Residential Sales Team
★★★★★ 5/5
GoogleBJB been very good especially agent Owen, very kind and understanding with our situation
Theresa · 16 September 2023
Agent replied · 12 June 2024
Thank you for taking the time in writing your review of Owen. Kind regards, BJB Residential Lettings lettings
★★★★★ 5/5
TrustpilotLucy at BJB Hanley
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful when looking around the property. She had lots of information and suggestions for the property. A brilliant estate agent.
Robert · 10 February 2020
Agent replied · 12 June 2024
Hello Robert,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotRented our property out with Lydia Monk…
Rented our property out with Lydia Monk from the Newcastle branch. Always helpful, polite and professional. Every problem sorted out even an issue whilst we were abroad on holiday. Would highly recommend. Chelsea also assisted and again was really helpful.
Julie · 24 August 2019
Agent replied · 12 June 2024
Thank you for the positive feedback on the service Lydia and Chelsea have provided you. We hope that your tenants will be very happy in their new home. Kind RegardsThe BJB Newcastle Team
★★★★★ 5/5
TrustpilotStacey O Hara is the most professional…
Stacey O Hara is the most professional person i have ever had the pleasure of working with. 5 * evertime
Customer · 10 December 2020
★★★★★ 4/5
TrustpilotWe have just purchased a house for a…
We have just purchased a house for a buy to let. Lauren at the hanley office was very helpful. Excellent communication can't fault the service. Thankyou for all your help.
Hayley · 24 January 2022
Agent replied · 12 June 2024
Hello Hayley. Thank you so much for your review. I am certain that Lauren will be delighted. Kind regards Phil Jones. Branch Manager. Hanley.
★★★★★ 5/5
GoogleWas wonderful and full of all the information that was required... couldnt recommend him more... simply wonderful.
Splinty · 13 June 2023
Agent replied · 12 June 2024
Thank you for your review of Hanley Lettings
★★★★★ 5/5
TrustpilotGreat service
I dealt with Michael Ferris who was very helpful and helped sort out my tenancy quickly which was really appreciated!
Anna · 23 October 2020
★★★★★ 5/5
TrustpilotReview for the crew letting department…
Review for the crew letting department Michael Ferris specifically and his team! From a web enquiry, to a return call within an hour - the team have answered my questions, guided me through the landlord process and handled everything for me at very competitive rates.The area manager Michael Ferris professional, approachable and communicates at every stage.Gave me a sensible guide price and found an appropriate tenant in a week.Exceptional
Katie · 7 July 2020
★★★★★ 5/5
TrustpilotQuick and simple service from friendly…
Quick and simple service from friendly faces! BJB were wholly professional throughout the letting and referencing procedures. Shout-out to Lydia for overseeing my application in particular - I had the keys to the new place within a fortnight!
I.K · 21 February 2020
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotI would recommend BJB
I would recommend BJB! They made the process so easy for myself and my partner to rent our first house. Jenna always kept me updated and always responded quickly to any questions that I had. Very reliable and friendly!
Daisy · 24 September 2019
Agent replied · 12 June 2024
Dear Daisy,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
★★★★★ 5/5
TrustpilotGreat service once again
It would have been easier to build the house from scratch than buy this one. Everything that could go wrong did! Throughout it all Diane ensured that everyone was kept up to date with what was happening and followed up on every email i sent straight away. I have bought and sold several houses through Butter John Bee over the years and their great service keeps me coming back every time.
Wes · 4 September 2019
★★★★★ 5/5
TrustpilotLiz Thompson : Butters John Bee
Been speaking to Liz Thompson over the last couple of months to pay back my arrears. She has put me at ease and been very helpful. Need to be more people like this at Butters John Bee.
Oliver · 3 June 2020
Agent replied · 12 June 2024
Good morning Oliver, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotButters John Bee have been exploiting a charity
Butters John Bee have been exploiting the COVID situation to deceive a charity into letting a property not fit for purpose. Avoid at all costs, they are unscrupulous and will take your money without a second thought.
Wam · 1 June 2020
Agent replied · 12 June 2024
Dear Wam, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotEllie Ratcliff - very efficient
Ellie Ratcliff has been very helpful, professional and diligent in order to successfully manage a recent change of tenancy.
John · 17 December 2020
★★★★★ 5/5
GoogleGreat attitude from Owen and he was very happy to help us with housing needs
Dollar · 18 July 2023
Agent replied · 12 June 2024
Thank you for your feedback on Owen from Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
