Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotButters John Bee Lettings, Stafford
Jason and Hayley at the Stafford branch continue to give an excellent service, in my experience it is a gold standard that other branches would do well to replicate, I would have no hesitation in recommending them.
Dear Liz Sherratt, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Hayley Butters John Bee Lettings
5/5
TrustpilotI deal with Stacey on a regular basis…
I deal with Stacey on a regular basis and find that she's always courteous, informative and polite. Nothing is too much trouble for her and she really is willing to go above and beyond as she has on many occasions. As the face of butters John bee she really is a credit to the company. An absolute delight to deal with keep it up girl
5/5
TrustpilotVery helpful great staff
Very helpful , very professional , Would recommend We have used them before All the staff are really nice And would use them again
Thank you for your 5 star review and lovely comments much appreciated (Winsford Sales) Lauren Ellison
5/5
TrustpilotAfter having a tenant move out whilst…
After having a tenant move out whilst in a covid lockdown, with the property in need of renovations and updating, Rebekka Gill has gone above and beyond in her efforts to get the property turned over and ready for a new tenant. Nothing has been a problem for her and I can’t recommend her highly enough. The personal touch has made all the difference. Thank you
5/5
TrustpilotPeace of Mind
As a Landlord based in London it is such a blessing to be able to have agents such as Abigail and Lydia They have both been very professional and responsive in helping me resolving all my problems and helped finding good tenants This is the third property I have purchased via BJP all through auction and I have given them all to AbigailAmazing Team - Thankyou
5/5
GoogleOwen from lettings is super helpful and great service was given to us.
Thank you from Owen in our Lettings Team. His level of 5***** reviews for the team show our dedication to work.
5/5
TrustpilotThanks to BJB Crewe
Thanks to the team at BJB Crewe for your complete support, from the Sales team, Mortgage Broker and through to Lettings. Michael in particular has been a great help, from brief interactions whilst seeing through the purchase of the house, to ensuring the property was ready to let, marketed promptly and tenants moved in.Thoroughly recommended and certainly a part of my team for moving forward.
5/5
TrustpilotChanelle Smith great service
I spoke to Chanelle Smith this morning and she delt with my enquiry straight away
1/5
TrustpilotAwful from start to finish
Awful from start to finish, Gary the manager lied about issues with the property and was unhelpful to solve them.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotBig thanks to BJB Stafford Branch
Big thanks to Jo Evans at BJB Stafford who has helped us to successfully complete our house sale. It has been a difficult time, but she has been helpful at every stage, from finding us the perfect buyers, negotiation to completion. She is friendly, knowledgeable and was always up to date with the progress of our sale. Jo, you are a credit to BJB !
1/5
TrustpilotImmoral
Using the pandemic and lockdown restrictions to move properties that are not up to standard. Sending unrepresentative photos of the state of the property and forgetting to mention the lack of working boiler.
Dear Ellie, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
Trustpilotwe had a wonderful service from …
we had a wonderful service from Lydia monk to help us to rent this house. she did a grate job and she was very clear about everything we couldnt have done it without her. thanks alot..
Dear Ranuri, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. I know Lydia worked very hard on making sure you were in your new home in good time I will certainly pass on your remarks.Thanks,Liberty RandellLettings Manager
5/5
TrustpilotGreat experience
Great experience, Natalie was very professional and deal with me in no time at all.
5/5
TrustpilotVery smooth experience from start to…
Very smooth experience from start to finish thanks to Michael Ferris. I would highly recommend BJB.
5/5
TrustpilotWe had the best experience with Butters…
We had the best experience with Butters John Bee. It was easy, well explained and a quick process from viewing the property to making an offer and that being accepted. We can't thank them enough!
Hi Amelia Barton,We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know! Please do mention names of anyone in particular that gave you great customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
1/5
TrustpilotHung up on me in the middle of the…
Hung up on me in the middle of the call after two weeks of trying to get on viewing.
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
5/5
TrustpilotStacey is pleasure to work with
Stacey is pleasure to work with, quick to deal with any problems. Would highly recommend.
5/5
GoogleHappy with agent Owen showing us a lovely property. Great job BJB
Thank you for taking the time to mention Owen,
1/5
GoogleI have been trying now for 2 months to take my deposit back and still nothing happened. You can’t find anyone on the phone, they treat you with superiority and nothing solved. Awful experience!!!!
5/5
TrustpilotVery happy with selling a house via…
Very happy with selling a house via BJB. A complex matter due to some very difficult probate issues but Teri Lawton of BJB kept things together and managed to keep the buyers on side.
Thank you so much for taking the time to write a lovely review for us. I know this has been a long and complicated process for you. Wishing every happiness for the future.Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
5/5
TrustpilotLettings Team
Very good service from Michael and Suzanne. I was kept well informed throughout the process of letting my property. The fees are also very reasonable and I will continue to use BJB for future lettings.
Dear PeterThank you so much for your fantastic review, we really appreciate your kind feedback.It was a pleasure dealing with you and your lovely flat, if you need any further assistance or help please do not hesitate to contact us.Kind RegardsMichael FerrisBJB Lettings - Congleton
5/5
TrustpilotI have bought my house through…
I have bought my house through buttersjohnbee with gurdia grover she did the viewing with us and was extremely informative which helped me make my decision, thank you for your service would highly recommend
Dear Ranjan Kumar Vishnubhatla, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton estate agents
5/5
GoogleVery professional and answered all my numerous questions
5/5
GoogleOwen helped me with my property query. Happy with his service!
Thank you for our positive review for Owen from Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
