Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleLilly at John Butter Bees has excellent customer service; I would suggest doing business with her since she is meticulous and keeps her word.
Thank you for the review of Lilly Keatman in Residential sales, Lilly is especially pleased about the review and always tries to assist her clients. Kind regards Phil Jones Branch Manager for sales Butters John bee
5/5
GoogleI would definitely recommend BJB - I successfully placed an offer on a property sold through them and was really pleased with the fast and personal communication I received. My main contact was with Phil Jones who was super professional and patient in dealing with all my questions’
Hello Isabelle Thank you so much for your 5 star review of Phil Jones. I am delighted that you are happy with the service that we provide. If we can help in any way at all, please call us on 01782 202600. Kind regards Phil Jones Sales, Branch Manager
1/5
GoogleI can't even begin to describe how bad myself and my partner's experience with Butters John Bee has been. The problems in the photos attached have been brought up over and over again (for nearly 2 years) yet nothing has been done still. On the occasions where there has been a contractor coming out to check the problems, they haven't shown up and I wasn't updated so I've lost money with having days off work for nothing. Last winter my partner got really ill with a cough because of the damp and they didn't care. And I've had to throw away hundreds of pounds worth of clothes and furniture as the damp has caused them to go moldy (even in my wardrobe) and electrical sockets on one side of the house now short out because of moisture in the fittings. We also paid a £50 fee to have my partner's name put on the contract when she moved in which her name still doesn't appear on and this was over a year ago. So essentially they've taken the money off me for a service they didn't provide. Absolute joke of a letting agent and I can't wait to move out. Shame because I actually really like the house I'm in. It just needs a lot of work. And I doubt I'll hear anything back off this either as the customer service is terrible.
5/5
TrustpilotProfessional and efficient service
Butters John Bee provided a professional service, with honest advice, resulting in a good sale! Teresa and Kathy were informative and helpful throughout the process.
Thank you for your star rating Alistair!Regardsbutters john bee Winsford
5/5
Google5 stars for Lauren, from the property management team, only. Have been dealing with maintenance/plumbing issues for some months, was repeatedly told that it had been chased up but nothing happened. Once Lauren took over the cases we got prompt responses and were also contacted by the contractors/plumbers shortly after.
Thank you for our positive review for Lauren from Property Management. Lauren Howell Property Management Manager
5/5
TrustpilotExcellent Service
Straight forward, Excellent service. Michael Ferris was a great help. He was very professional yet friendly at the same time. Would recommend to others.
Dear DanielThank you so much for your great 5 star review, we appreciate you taking the time to give this fab comments, please do not hesitate to contact us if we can be of any further help or assistance.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotThe busy Bees worked their magic!
The two lovely ladies from bjb Lydia & Chelsea were a breath of fresh air during these difficult times, they both scored a 10 out of 10 for delivering a professional first class service, I was kept informed at every stage of the Lettings process and received spot on advice... Well done Ladies!Paul Landlord
2/5
TrustpilotNo communication
Having put my house up for sale with BJB,they were really helpful at the start had a offer on my property within days of putting it on the market but now nearly 3 months on no communication what so ever from them,I keep calling the Longton branch for updates but no one ever calls back not happy with the service
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
Trustpilot5 Star Experience
Chanelle is an absolute godsend and a credit to your organisation. She went above and beyond and was exceptionally professional from the initial point of contact and thereafter. The process was swift with no delays which is incredible considering the pandemic. I will definitely be recommending to all my family and friends.
5/5
TrustpilotVery helpful and could not do enough…
Very helpful and could not do enough for us Would recomend them Chelsea went out of her way to answer any questions we had
Thank you for your kind words. We hope that your tenants will be very happy in their new home. Kind RegardsAbigail iliffLettings Manager
5/5
GoogleCallum, Grace, Ellie and Rebekka are nothing but a credit to your company. From my initial enquiry of the property, to the application and confirmation of acceptance it has been informative, clear and quick. The branch is a pleasure to deal with and all of the team deserve a big cheer, especially in these challenging times. Thank you again for all your help and continued support.
Good Afternoon, Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Rebekka Gill, Hanley Lettings Manager
5/5
TrustpilotWe had a viewing tonight we were met by…
We had a viewing tonight we were met by a lovely young man called marcin who was very helpful polite and happy to do his job, even though the house was not for us I would most definitely use this company again for there professionalism and help.Thank you marcin Crewe butters John bee
Thank you for your kind review Nicola, I really appreciate your feedback and hopefully I can help you in the future! March BJB Lettings Team!
5/5
TrustpilotExcellent advice
Thank you Michael for your excellent help and advice when looking for a rental Property. I found your advice professional, knowledgeable and supportive.
Dear AlisonThank you for your 5 star review and your lovely comments, please do not hesitate to contact us if we can be of further assistance in the future.Kind Regards Michael FerrisLettings ManagerBJB
5/5
GoogleChloe G was absolutely brilliant from start to finish with the issues I had raised about my property a huge credit to her
Hello Anthony, thank you for your review for Chloe Gretton in Property Management
5/5
GoogleButters Hanley, manage a rental property that I own. Stacey the manager and the whole lettings team are very helpful and knowledgeable.Offering myself as a Landlord a fantastic five star service.
Hello and thank you for leaving a review for Stacey in Property Management.
5/5
GoogleI must confess that CLAIRE JINKS is doing a great job in the property management team. She is such an amazing lady that prioritise professionalism in attending to the renter/ tenant. More accolade to her
Hello, and thank you for leaving a great review for Claire's services. Kind Regards, butters john bee Property Management
4/5
TrustpilotRebekka has been really helpful though…
Rebekka has been really helpful though this process. I just want to thank her for all the help she has given us.
Hello Ang,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI had given up hope of ever selling my…
I had given up hope of ever selling my property. My friend recommended Butters, Lauren came out and had a chat and 8 weeks later we had sold!! at last.From selling and buying a property with the Winsford branch, was a great experience. Kathy, Teresa, Leyla and Pippa and Lauren the manager were all very happy, friendly, smart and professional. Nothing was ever to much trouble and I would highly recommend them.
Sue, Thank you so much for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property!
5/5
GoogleI’m impressed with view. The agent Ben was very helpful.
5/5
GoogleI have been in communication with Chloe Gretton over the last few days, she has been very helpful and quick to respond to any queries i had.
Hello and thank you for leaving a review for Chloe Gretton in Property Management
5/5
GoogleBenjamin from BJB was incredibly helpful during my house tour today. He was friendly, approachable, and made the entire process feel comfortable and easy. Appreciate the professionalism.
Hi Sam, Thank you for taking the time to leave this review for Ben in the lettings department . If you need the lettings team again please call 01782 211120. Kind regards, Butters John Bee.
5/5
GoogleBJB Hanley are excellent. We have had nothing but great experiences with Stacey in property management who has helped us on numerous occasions. She runs a well oiled machine!
Hello and thank you for leaving a review for Stacey in Property Management
1/5
TrustpilotAn awful experience with selling a house!
Very unprofessional nd unrealistic valuations, nagging to sign the contract quick to earn money from the auction and auction search pack. Poor photos, not giving updates, many people engaged so no one responsible. Everytime when I called for an update or with other questions I hear someone call you back, which never happened. An awful experience, keep away or check through your agent well.
5/5
GoogleAlthough I don't have a property from this company I'd just like to leave a review for Callum. I've enquired about a property i saw online and was speaking to him on the phone. Just want to say what a lovely, well spoken and very knowledgeable person he is. Very informative and such an asset to Butters John Bee.PositiveProfessionalism
Good Afternoon Adele Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Callum Hanley Lettings Negotiator
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
