Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe best agents in Stoke! Lauren and the rest of the team were a great help at every stage of the sale, getting me loads of viewings, handling negotiations and just generally being very communicative and professional throughout the process. I've worked with BJB before to sell properties and they will continue to be my to go moving forward.PositiveResponsiveness, Quality, Professionalism, Value
Lucas · 13 June 2022
Agent replied · 12 June 2024
Hello Lucas. Thank you so much for your 5 star review, it's great to hear that you are so pleased with the service and Lauren will be absolutely delighted. Kind regards, Phil Jones, Sales Manager, Hanley.
★★★★★ 5/5
GoogleAfter a long wait to view due to a long waiting list whilst current tenants are moving out. Owen promised as soon as it's ready to view he will get in touch he kept to his words and delivered a great service
Chibuzor · 13 February 2024
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
★★★★★ 5/5
TrustpilotMet the lovely Patricia from the…
Met the lovely Patricia from the winsford office yesterday viewing a property.If there was ever anyone totally suited to a job then this is her!!!. I have viewed a few properties lately with other agents and none of them were as good as this lady. John butters bee you have a cracking member of staff in pat, she was so friendly and helpful and most of all didn't rush me in and out!!!.
Michelle · 8 March 2020
Agent replied · 12 June 2024
Dear Michelle,Thank you for completing a review following a viewing with Patricia. I am happy to read that you felt the service she provided was very friendly and helpful.If we can be of further support during your search for a new home, please do not hesitate to contact us again.Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotHoping to get my first home and…
Hoping to get my first home and couldn't thank Ellie enough she is so lovely, genuine and helpful. Thank you so much butters and Ellie.
Laura · 29 February 2020
Agent replied · 12 June 2024
Dear Laura,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from buttersjbee. In particular Natasha who always kept us informed and responded promptly to calls and emails
Heath · 13 January 2021
Agent replied · 12 June 2024
Thank you so much Mr. Sharratt for your feedback it is very much appreciated, best regards, Natasha & the BJB Sandbach Team
★★★★★ 5/5
GoogleSince my tennet gave notice to leave in November, Chloe and Ben have been brilliant in not only getting a new tenant in as soon as possible but having them all moved in before Christmas.
So a big thank you to both both of you and the rest of team and all have a Happy Christmas.
Ken · 20 December 2024
★★★★★ 5/5
TrustpilotCerys and Taylor are so lovely and…
Cerys and Taylor are so lovely and professional, both tremendously good at their jobs,
Vicky · 13 March 2026
★★★★★ 5/5
GoogleI would like to say well done!' to Ben for his outstanding and prompt service. He had done his homework perfectly.
Keep up the good work!
Wale · 17 November 2024
Agent replied · 8 December 2024
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
★★★★★ 5/5
GoogleFriendly approach by Ben in a professional way been incredible, also I had experienced his follow up and timely updation on my application was amazing .Expecting your service in future as well.Thank you
Aju · 25 July 2024
Agent replied · 24 August 2024
Thank you for your review of Ben in Lettings Kind regards Butters John Bee Residential Lettings
★★★★★ 5/5
TrustpilotPut my mind at rest … very…
Put my mind at rest … very professional… thought I had a complicated issue to sort out … was easily sorted out and processed … why go anywhere else to be Frank .. excellent service from Phil …. Hats off
Stephen · 15 March 2024
Agent replied · 12 June 2024
Thank you for your kind words about Phil. BJB Crewe Property Management Team
★★★★★ 1/5
TrustpilotDo not trust
Do not trust They only work to help people from winsford, if you’re an outsider you’ll seriously regret buying in this town , Everyone is related and they hate outsiders and they make it very clear.This estate agent profits off making you buy and forcing a sale for less ! Avoid this town avoid this agent
Kelly · 14 December 2024
★★★★★ 5/5
Trustpilotgreat service
Can’t thank Micheal and Connor enough they have helped us brilliantly from start to finish. Would highly recommend butters john bee congleton for there service!
Charlotte · 22 November 2019
Agent replied · 12 June 2024
Dear Charlotte, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. butters john bee Congleton Lettings
★★★★★ 5/5
GoogleReally happy with the service.
Very helpful and good customer service
Maxine · 2 April 2026
★★★★★ 5/5
TrustpilotSarah dickens and Tresa Harris have…
Sarah dickens and Tresa Harris have both been great, they are always enthusiastic, willing to help and resolve any queries that I have raised. I appreciate their service, I hope the lettings team are just as good in Crewe as I’m looking to rent my house out with them because of Sarah and Tresa’s service.
Customer · 28 January 2023
Agent replied · 12 June 2024
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards Lauren Ellison BJB Winsford Sales Team
★★★★★ 5/5
TrustpilotMichael Ferris review
Michael Ferris has been very professional throughout the process of securing my first home, I’d like to thank him for being so helpful
Chokchai · 22 June 2020
Agent replied · 12 June 2024
Dear ChokchaiThank you so much for your great 5 star review and we hope you enjoy living in your new home, if you have any questions or need assistance please do not hesitate to contact us.Kind RegardsButters John BeeLettings
★★★★★ 5/5
TrustpilotGreat service!
Great service from Liz Thompson and her team, very helpful and always willing to go the extra mile and ensure things run smoothly.
Liz · 19 June 2020
Agent replied · 12 June 2024
Dear Liz, Thank you for your lovely review about Liz. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotHayley Kelly and Jason Bayliss have…
Hayley Kelly and Jason Bayliss have been superb in renting my property quickly and efficiently. All paperwork from Michelle Radcliffe was quick and easy to understand.
Mr · 21 March 2019
Agent replied · 12 June 2024
Dear Mr. Townsend, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford Lettings
★★★★★ 5/5
Trustpilotvery good
Charlotte Foden was very pleasant and approachable.Had the answers to all our questions and was very speedy and getting everything sorted for us.
Calum · 18 June 2020
Agent replied · 12 June 2024
Good afternoon Calum, Thank you for your kind review regarding Charlotte, If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 1/5
TrustpilotIncompetent
Just going through TPO regarding a rental property. BJBs have no comm., no organisation, no management. They should not be in the business of letting properties. The only thing they excel in, is incompetence. Landlords steer clear unless you want to spend years chasing these cowboys for answers as to why monies are being deducted for no clear reason. Only time we had a proper response is when the TPO have been involved. AVOID!
KC · 17 January 2024
★★★★★ 5/5
GoogleJames did well, he responded well and never hold back after repeated calls until he got my boiler issue resolved. You are excellent, keep it up.
Omos · 4 November 2024
Agent replied · 11 November 2024
Hello Omos, thank you so much for leaving a review for James in Property Management
★★★★★ 1/5
TrustpilotHorrendous treatment of tenants
i have been reliably informed that this letting agent let a property to an organisation supporting vulnerable women that turned out to be unsafe with no fire escapes or standard safety equipment, was covered in piles and bags of rubbish and which turned out to have no boiler, and are now disputing that they have done anything wrong. Wanted to warn people away from this letting agent as they’re clearly dodgy.
Rowan · 1 June 2020
Agent replied · 12 June 2024
Dear Rowan, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
GoogleI Find Dominika to be very polite and has a pleasant telephone manner and is very efficient with sorting jobs that need to be done tina bunn
Jemma · 18 October 2024
Agent replied · 25 October 2024
Hi Jemma, thank you for leaving a review for Dominika in Property Management
★★★★★ 5/5
TrustpilotThank you to Laura and Hayley from…
Thank you to Laura and Hayley from Stafford branch for letting my property so quickly and for their patience with my lack of IT skills!
Steve · 15 August 2019
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day, and we look forwards to any further business together.
★★★★★ 5/5
TrustpilotExcellent all round
Diane and the team at BJB were excellent at chasing up the Vendor and Solicitors, as well as keeping us informed of progress. Highly recommended.
Matt · 13 August 2019
Agent replied · 12 June 2024
Hi Matt,Thank you very much for the feedback, it is much appreciated.Best WishesDiane
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