Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotStacey is very helpful and always goes…
Stacey is very helpful and always goes the extra mile. I've worked with Stacey in previous companies and always found her to be very diligent and professional
Hello Richard,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotUntrusting of customers = less sale value
Went to view 2 houses approximatly 6 months ago, one of which we were interested in, i think the house was up for roughly 'offers over 155,000'. We rang up to submit an offer of 140,000 to which the man basically laughed me out of the conversation and was extremely rude. Stated that the ower would not accept that offer. I asked for him to put it to them anyway, he insisted that we submit bank information to him to prove our deposit to which i refused as no other estate agent has ever done that in my experience and as at that point there is no formal agreement in place i would not pass on personal information without any protection of my information in place. Gave up at this point and moved onto another property with an estate agent that was MUCH better. So now roughly 6 months later i see the property that i was interested in now sold stc, for wait for it....offers in the region of 130,000. Live and learn, the sellers would have made roughly 10,000 more on that sale if butters john bee actually took customers seriously. Will never use this company to sell any of my properties or will buy a house from anyone that is using this dreadful company. Buyers and sellers beware
5/5
TrustpilotThank you Carol Yearsley
Thank you Carol Yearsley for sorting out the issues we were having with our property. Excellent communication and attention to detail resolved the problem quickly and efficiently.
Hello Margaret,Thank you for your review about our team member Carol from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleHad a valuation yesterday had an appointment with cilene yesterday she was really nice explained everything to us was nice to discuss with her our situation and we no that when we are in better persission we will be in touch
Hello Deb. Thank you for your positive feedback for Celine in Residential Sales Team. I know she will appreciate it. If you need any other help, please feel free to call 01782 202600. Kind regards Phil Jones Branch Sales Manager.
5/5
TrustpilotI'm currently looking to buy a house…
I'm currently looking to buy a house and have spoken to quite a few agents in the past few week which has been an experience within itself! I then had the pleasure of dealing with a lady named Fay Gribbin who I cannot praise enough. She has been exceptional and went above and beyond my expectations. This lady is a true credit to your company. Thank you again for all your help and advice x
Hello Corrie,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotClueless in Crewe
Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!
5/5
GoogleIt has been a pleasure working with Callum from the Hanley branch. In order to get my house ready for renting ,He has kept me in the loop regarding the whole process and was able to facilitate a letter very quickly which I needed for annother ongoing morgage application. He is a professional and has an eye for detail. Thankyou Callum for your service,would most certainly recommend . Regards Vinette.
Hi Vinette, thank you very much for you're kind words it's very much appreciated. Regards, Callum
5/5
TrustpilotLuke has been simply superb
Luke has been simply superb, kept me and my mum informed at all times. We were let down by a cleaner and Luke went to the property himself and cleaned it so that my tenants could move in today.Liz and the Property Management team have been awesome, very responsive at any time of the day.5 stars every time
5/5
TrustpilotHouse Sale
We recently sold our house through the Winsford branch and would highly recommend. Amit Nayee and the team are fantastic 🌟 Always very helpful and great service.
Dear Kerry, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotLucy Stassman has been absolutely…
Lucy Stassman has been absolutely brilliant, kept up to date will all the goings on with the tennants. She got everything done quickly without any issues. Thankyou
Dear Aksar,Thank you for your kind review about Lucy, we are glad that you have received a 5 star service.Kind Regards,Senior Negotiator
5/5
TrustpilotI had the best experience ever
I had the best experience ever! The agent Lydia Monk was very helpful and very friendly. She helped us with every step of the process. 5 stars.
Dear Icaro Thank you for your kind words towards Lydia and the great level of service in which she has provided to you. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the Newcastle branch, especially Chelsea Woodroofe. I was kept updated on the progress of the let throughout. Thank you.
Dear HelenThank you for your kind words. Chelsea is delighted to have assisted you with another let for yourself and hopes to deal with you again in the future. Kind RegardsAbigail Iliff Lettings Manager
5/5
TrustpilotStaff at bjb are really helpful such a…
Staff at bjb are really helpful such a brilliant team. Dealt with Stacey directly really helpful and understanding with our requirements such an asset to bjb.
Hello Nick,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotThank you Deborah Birks .. helpful as ever.
I have used BJB to mange my flat I let for a number of years. Overall there service has been well above average and I am happy with the service they have supplied over the years.But every now and again some one shines Deborah Birks .. thank yo for assisting in the resolution of the tenant leaving issue. Prompt, courteous and efficient.I can definitely recommend these guys to manage any properties you are letting
Hello Rick,Thank you for your review about our team member Deb from out property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleChloe Gratton came round to inspect the flat and was very personable and professional, she was lovely to speak to and a great representative for BJB.
Hello Baggy, thank you for leaving a review for Chloe in Property Management!
5/5
TrustpilotFantastic service from Sophie in the Telford branch
We received a great service and would not hesitate to use again, Sophie went above and beyond to ensure our purchase completed without any issues. We highly recommend.
Dear Mike Coleman, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Telford estate agents
5/5
GoogleI have spoken to Stacey on a number of occasions and she has always been extremely helpful and knowledgable and a pleasure to deal with...
Hi Sam, thank you for leaving a review for Stacey in Property Management
5/5
GoogleChloe G was absolutely brilliant from the first phone call to resolving my issue. She showed professionalism and empathy. Thank you very much, Chloe 🙂 …
Hello Anna, thank you for your review for Chloe Gretton in Property Management
5/5
GoogleChloe Gratton came round to inspect the flat and was very personable and professional, she was lovely to speak to and a great representative for BJB.
Hello Baggy, thank you for leaving a review for Chloe in Property Management!
5/5
TrustpilotExcellent service
Excellent service from Jenna, Rebekka and the team when placing tenants locally. Good knowledge of local market trends etc. I will be using their services again. Richard
Thank you for your lovely review Richard.
5/5
TrustpilotFast and effective communication from…
Fast and effective communication from Michael Ferris and the team at Congleton. The property was let within three days of going to market. Great service so far
Dear JamesThank you for this great review, it was a pleasure dealing with yourself and your lovely property, please do not hesitate to contact us we if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
TrustpilotChelsea has been first class and guided…
Chelsea has been first class and guided my partner and I through the process of moving home fantastically. We couldn’t have asked for a better service!
Hello Daniel, we appreciate you taking the time to leave us this feedback.
5/5
GoogleAll of the staff are really lovely and have helped out at every step to ensure my partner and I are prepared to move into our property, Callum has gone above and beyond to make sure everything runs smoothly and as our point of contact he’s made sure we’re always updated and has answered all the questions I’ve had.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Rose, Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward. Kind regards, Callum Hanley lettings negotiator
5/5
Googlewe decided to sell our house so asked butters john bee if they could send someone to value our property. They sent a wonderfull lady by the name of Emma Brookes . who was very professional and took some excellent photos of our house, We fully recommend butters and Emma to anybody that is thinking of selling or renting their property out
Hello Stanley. Thank you ever so much for your 5 Star review. Emma is so pleased with your review, so much that she has posted onto our Butters John Bee Facebook page. If you want to see it please take a look and like it too. If you need anything else, or any other help please do not hesitate to call us. Kind regards Phil Jones. Branch Manager Hanley.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
