Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely incredible and friendly staff. Throughout my time looking for advice on where to buy and what to look out for, Joshua swann and the staff at butters john bee have been so helpful, truly amazing and extremely professional service throughout. I would highly recommend them to anyone looking for a great estate agency. 😊 …
Gianni · 13 June 2023
Agent replied · 12 June 2024
Hello Gianni. Thank you so much for your 5 Star review for Joshua Swann, I know that Josh will really appreciate it and we are all so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley.
★★★★★ 1/5
TrustpilotThis is a terrible company to use
This is a terrible company to use. They never return calls or emails. Would never use them again and would tell anyone who is considering using them to be aware.Sold my house through them and had nothing but headache. When I went to collect keys to withdraw property from market, they took me seriously. Very expensive fees for a company that does not value its paying customers
Seta · 5 September 2024
★★★★★ 1/5
TrustpilotThe joke company bjb they can’t improve company can improve…
The only way this company can improve is to be shut down they are liars. I would not trust them. They take your money and they take the tenants money Thousands of pounds, and then don’t give a s££t about anybody I will never use these people ever ever ever again stay well clear
JASON · 3 August 2023
Agent replied · 12 June 2024
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
Trustpilot5 stars well earned
It's been stressful throughout the process due to the covid and the apartment had issues but the staff at Butters John Bee have been great!Understanding and hard workings they have all the time in the world for you when in fact they are really busy. Ellie, rebekka, Richard and Lucy have all helped and so has everyone else. Wonderful service over the months and weeks and now I do believe I'm in a perfect home. Thanks!
Kyle · 6 June 2020
Agent replied · 12 June 2024
Dear Kyle, Thank you for your review about the Hanley team, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotDon't touch with a bargepole
BJB used to have a good reputation. However the Newcastle branch has really let them down. They took advantage of the COVID pandemic to con a local charity out of £5000 pounds by getting them to sign a lease based on a video. The charity trusted BJB, but when they were to move in they found it in a disgusting state, unfit and without fire escapes. Do the right thing BJB. Refund the money and apologize.
John · 2 June 2020
Agent replied · 12 June 2024
Dear John, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 1/5
TrustpilotSelling dreams indeed.
Selling dreams indeed. My friend Deborah has rented a property to help support vulnerable migrant women, and due the coronavirus, she wasn't allowed a proper viewing. BJB have clearly taken advantage of this fact - when Deborah moved in there was an improper fire escape, there were bags of rubbish strewn about the place, and there was not even a boiler! This is outrageous and yet another example of landlords' & their agents' contempt for renters.
Patriquefostere · 1 June 2020
Agent replied · 12 June 2024
Dear patriquefostere, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotCustomer service recovery! 5*
We recently experienced what you would call a winter nightmare. The boiler broke leaving us with no hot water or heating. However, after speaking with Natalie I was left feeling assured and her main priority. Natalie remained in contact from start to finish. Within a few hours it was sorted. Thank you Natalie. All the best for 2021.
Jade · 18 December 2020
★★★★★ 5/5
TrustpilotPHIL from Crewe agency is the best
PHIL from Crewe agency was amazing today. He helped me a lot, great person ! I think everyone should have this type of experience that i had today with Phil, there are still some good and kind agents! Well done, Phil, i recommend him to everyone
Andreea · 3 February 2024
Agent replied · 12 June 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
★★★★★ 5/5
TrustpilotMy property let out within a week of Advertised
Thanks Abby for getting my property let with a week of advertising itThe tenant moved in a week later which I could be more pleased of the services Atcha Norris
Atcharaphorn · 16 June 2019
Agent replied · 12 June 2024
Thank you for your review and kind words. I am pleased that you are very happy with the service at Butters John Bee Newcastle. We look forward to dealing with you again should you need our assistance. Kind RegardsAbigail iliffLettings Manager
★★★★★ 5/5
GoogleIt was a great experience meeting Benjamin. He had the time for my husband and I in searching for the appropriate property for us with a polite smile.
Bernard · 11 December 2024
Agent replied · 25 December 2024
Thank you for your review of Ben in lettings.
Kind regards
Butters John Bee
Residential lettings
★★★★★ 5/5
GoogleThe lovely Emma Brookes came to us to value our home , The service we received was beyond brilliant! Emma took her time to get to know us and helped us not just value the house but other things regarding the next steps on our next chapter
So thank you very much !
😁 …
Beth · 13 June 2023
Agent replied · 12 June 2024
Hello Beth. Thank you so much for your five star review. We are all so pleased that you feel that way, especially Emma Brookes, as that's just what we aim to do with all of our clients. Emma is both personal and professional and gives the very best advice that she can. If you need any future help please feel free to call us. Kind regards Phil Jones Sales Branch Manager Hanley.
★★★★★ 5/5
GoogleFantastic service from Lauren Battersby. Prompt responses to emails, additional information supplied when requested, quick and efficient service. All delivered with a friendly, personable approach. Really felt like Lauren understood our situation and wanted us to secure our dream home. With her help, I'm pleased to say we've achieved this. So excited for our move.
Philip · 13 June 2023
Agent replied · 12 June 2024
Hello Philip.
Thank you so much for your 5 Star review for Lauren Battersby. I know that Lauren will really appreciate it and we are all so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley
★★★★★ 5/5
TrustpilotSelling Mums House
I recently helped my mother move house and used the services of Butters John Bee.They were professional, competitive and no hard sell, but what really made a difference was the way they looked after my mother who had not long been widowed. All the staff, Josh and Cathy but to name a few made what could have been a traumatic time so much easier. She even calls in to their office for a coffee!!Thank you so muchDavid Calvert
David · 28 April 2019
Agent replied · 12 June 2024
Dear David , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mums property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and look forward for when your mum pops in for a coffee.Best WishesCarlos
★★★★★ 5/5
TrustpilotHighly Recommend
Had a brilliant experience dealing with Emma at BJB.From the initial enquiry Emma has been extremely helpful & professional. I would definitely use BJB for any future lettings
Stephanie · 21 February 2020
Agent replied · 12 June 2024
Dear StephanieThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotWinsford Branch
Jenna has been very helpful in finding me my new home. And didn't mind me asking a million and one questions. She was very polite and caring
Peter · 10 June 2020
Agent replied · 12 June 2024
Dear Peter, thank you for taking the time to write a review regarding the service you have received. I am happy to hear that you found the service helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotExcellect Service
A massive thank you to Lucy for helping me get into my new home. Everything went smoothly from the first viewing to move in day. Cant thank you enough!
Breeze · 4 September 2019
Agent replied · 12 June 2024
Hello Breeze, thank you ever so much for the brilliant 5* review you have left for Lucy! I will ensure your kind words are passed on to her. Kind regards, Charlotte Foden - Assistant Lettings Manager
★★★★★ 5/5
TrustpilotWonderfully service
I dealt with Paul Jeffries at the Stoke branch, his help and advice was excellent. I couldn’t have managed without. I would recommend his services to anyone.
Jean · 11 March 2024
★★★★★ 5/5
TrustpilotGreat client care
Extremely pleased with efforts of Butters, in particular Liz Thompson, for her continued patience and support during what could have been a very stressful period. Great customer service.
Ms · 27 November 2019
Agent replied · 12 June 2024
Hello Ms Clarke,Thank you very much for such a kind review, I will ensure your words are passed on to Liz and the team. Kind Regards,Charlotte Foden - Assistant Branch Manager
★★★★★ 5/5
GoogleI got in touch with Ben, and he arranged a viewing within the same week. All information necessary was provided in good time for us to make an informed decision. Would recommend this service.
Kanishka · 24 August 2024
Agent replied · 30 August 2024
Hi, thank you for leaving this review for Ben in the Lettings department. Kind regards, Butters John Bee.
★★★★★ 5/5
TrustpilotFirst class service - Congleton branch
Our experience with butters john bee has been excellent. Amit Nayee (Congleton branch) is an exceptional agent. His friendly manner, prompt communication and advice are greatly valued. He always displays clarity, efficiency and professionalism. 5-star service, would highly recommend using this estate agent for either buying or selling a property.
Anne · 6 September 2023
Agent replied · 12 June 2024
Thank you for your kind words Anne. Well done Amit. Congleton BJB
★★★★★ 1/5
TrustpilotHow do these guys even sell anything?
How do these guys even sell anything? We tried to view properties on 2 separate occasions, initially in 2020 and then earlier this week, just to be told the same thing: "we'll call you back to arrange a viewing". No call returned, no emails, no communication whatsoever. What does a girl need to do to view a property you're selling guys?!
Customer · 22 October 2022
Agent replied · 12 June 2024
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
★★★★★ 5/5
GoogleThe team at butters have been so supported in my house search over the past few months. It has been a personalised experience and the team have called, text and emailed over houses which fit our budget and personal requirements. Josh has supported us recently with our search and we are so great full!
Connor · 13 June 2023
Agent replied · 12 June 2024
Hello Connor
Thank you so much for your five star review. We are all so pleased that you feel that way, especially Joshua, as that's just what we aim to do with all of our clients. If you need any future help please feel free to call us. Kind regards Phil Jones Sales Branch Manager Hanley.
★★★★★ 5/5
GoogleHighly Recommend, especially Lauren B at the Hanley office, she is fab and always really helpful.
Jodie · 13 June 2022
Agent replied · 12 June 2024
Hello Jodie and Tom. Thank you so much for the 5 Star review of Lauren Battersby. Lauren is delighted with her 5 star review, she is great at taking the time to listen to her clients as she wants the best outcome for them. I hope everything goes well for the future. If you need any other help or advice, please feel free to give us a call. Kind regards Phil Jones Branch Manager Hanley.
★★★★★ 5/5
TrustpilotI cannot praise Jan and Nathan enough…
I cannot praise Jan and Nathan enough for their brilliant help nothing has been too much trouble whenever I have had a question or wanted to view the property, at the moment I live outside of the Congleton area and they have helped me greatly with their knowledge of the surrounding area. I would definitely recommend Butters John Bee they are such a professional and friendly team whose help is second to none, thank you so much.
Julie · 13 May 2019
Agent replied · 12 June 2024
Hi Julie, Thanks so much for your lovely review. As always, please let us know if there is anything we can help with. BJB Sales Team
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