Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFriendly and extremely efficient service
During the last six years we have used a well-known letting agent. However, we recently decided to change over to Butters John Bee. They offer an excellent, efficient service, and are very attentive and thorough. Top marks with communication and replying to emails and telephone calls promptly. All the staff I have dealt with have been extremely friendly and keen to help.I wouldn’t hesitate to recommend Butters John Bee.
KatyB · 4 February 2020
Agent replied · 12 June 2024
Dear Katyb, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
★★★★★ 5/5
TrustpilotCan’t thank Liz enough for her help…
Can’t thank Liz enough for her help today, resolved an leak issue I had within a few hours. Thanks Liz!
Danielle · 2 June 2020
Agent replied · 12 June 2024
Good morning Danielle, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotChenelle is very professional and went…
Chenelle is very professional and went above and beyond to assist us. She’s very experienced and knowledgeable and turned what I thought would be a complex and drawn out experience into a dream. I would definitely use Butler John Bee again and recommend their service to my friends and family.
Miss · 18 December 2020
★★★★★ 5/5
TrustpilotGreat Job!
I am a Property Investor and, in my previous dealings with Butters John Bee in Congleton, have found Vicki Hough to be extremely helpful and professional.The Team at BJB have just done an outstanding job for me on my most recent house purchase.Both the initial viewing by Jan and the quick processing of the sale against tight deadlines were handled extremely well and I am most grateful to everyone.Nigel Crouch
Nigel · 10 July 2019
Agent replied · 12 June 2024
Hi Nigel, Thanks so much for your lovely review and we very much look forward working with you again soon.BJB Congleton
★★★★★ 5/5
GoogleBJB have managed a couple of my properties for nearly two years now and have been very responsive with my needs. Property manger Steve McKiernan has always been helpful in liasing between tenant and myself and also professionals to make necessary repairs when needed. Service is appreciated.
David · 13 June 2023
Agent replied · 12 June 2024
Hello Mr Mr Brew-Riverson, thank you so much for you 5* review. BJB & Steve hop to continue this service for you. Thanks Molly.
★★★★★ 5/5
GoogleOwen at the lettings team showed me around a property in a professional manner, he was really friendly and answered any questions asked. I wanted to view again but with my parent and Owen arranged this for the same day.
Thank you for being so helpful :)
Demi · 13 June 2023
Agent replied · 12 June 2024
Owen is a busy Butters John Bee bee
★★★★★ 5/5
GoogleShown a property today with Owen, very friendly and happy to find out and info I've put forward, Owen also went as far to show me another property near by that is also up for rent...great chap
Amy · 13 February 2024
Agent replied · 12 June 2024
Thank you for your positive feedback for Owen in Residential Lettings Team
★★★★★ 5/5
GoogleHigh level of property management services I received From Benjamin Rizk, very well coordinated and explanatory. To be honest he is a professional Indeed because i told him all in my mind.
Adeagbo · 22 May 2024
Agent replied · 12 June 2024
Thank you for the review of ben in lettings,
Kind regards
Butters John bee
Residential Lettings
★★★★★ 5/5
TrustpilotStacey O’Hara is an asset to the team!
Stacey O’Hara is very efficient. She has wasted no time in finding quotes and updating me throughout. She is always very polite and professional with her communication. This all helps to make a stressful process more streamline. She is clearly very hardworking as I often receive replies after office hours.
Eleanor · 23 September 2020
★★★★★ 5/5
GoogleMet with Ben and had a good conversation with him during the house viewing. Hoping I close the deal in the letting if everything goes well
Akaraonye · 24 August 2024
Agent replied · 30 August 2024
Hello, Thank you for leaving Ben a lovely review. Regards, Hanley bjb Lettings
★★★★★ 5/5
GoogleWe first spoke with Lauren at BJB on Wednesday to book a property viewing. She was incredibly helpful, took all of details, and has already arranged another 2 viewings of similar properties for us! By far the best service and support we've received in the area.
Ryan · 13 June 2023
Agent replied · 12 June 2024
Hello Ryan. Thank you so much for the 5 star review of Lauren Battersby. I know that Lauren will be delighted with the review, she always does her very best to ensure that her clients get the outcome that they wanted and takes prides in offering a 5 star service. If we can help you in the future, please feel free to contact us. Kind regards Phil Jones. Branch Manager Hanley.
★★★★★ 5/5
TrustpilotWonderfully attentive service from Corrie
I can't thank Corrie enough for the wonderful and attentive service I received. Her helpful manner and her professionalism is second to none and I would not hesitate to recommend Butters John Bee to anyone in the future. Thank you, Corrie, it is an absolute pleasure to deal with you.
Jane · 22 July 2020
★★★★★ 5/5
GoogleI highly recommend CHLOE GRETTON for anyone looking to rent a home. CHLOE GRETTON made the experience enjoyable and worry-free. Thank you, CHLOE GRETTON all your help!
Muhammad · 3 August 2024
Agent replied · 24 August 2024
Hi Muhammad and thank you for leaving a review for Chloe in Property Management!
★★★★★ 5/5
TrustpilotHayley from Bjb was very professional…
Hayley from Bjb was very professional and helpful it went really smoothly and I was renting within a couple of weeks.cheers
Mark · 31 March 2019
Agent replied · 12 June 2024
Dear Mark, Thank you for taking the time to leave us a review, I hope everything went well with your move in and i wish you all the luck in your new home. Hayley, Butters John Bee.
★★★★★ 5/5
TrustpilotHappy customer
I have recently sold a property through BJB Sandbach. They are professional as well as caring. From first meeting the valuer Mark, this was always going to be a good experience. We were kept informed at every stage without feeling pressured or rushed. Their advice was always spot on. Our sale completed within 3 weeks. Can't thank them enough.
Barkley · 27 December 2021
Agent replied · 12 June 2024
Thank you very much for your kind comments, we do appreciate it. We wish you and your family all the best. Kind regards, BJB Sandbach
★★★★★ 5/5
TrustpilotDanielle is always very helpful and…
Danielle is always very helpful and quick to respond to my emails and calls whenever I need her.
Graham · 19 June 2020
Agent replied · 12 June 2024
Dear Graham, Thank you for your lovely review about Danielle. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotGreat Service from Sophie
Sophie, along with the entire team, was absolutely fantastic to work with. They were incredibly warm and welcoming, always making us feel at ease. They were consistently available to provide help and guidance, promptly answering our questions or offering advice throughout our search.
Andrew · 24 March 2025
★★★★★ 5/5
TrustpilotFabulous service Natalie!
I would like to take this opportunity to thank Natalie for her professional advice. She gave us 100% support. Also, she went above and beyond with her kind guidance through what would have been an extremely stressful situation. I would recommend to friends and family!! Thank you Natalie
Sharon · 30 December 2020
★★★★★ 5/5
GoogleJust did a view with Ben and I really liked the way he went with me..he is very good .. thanks
Moses · 4 November 2024
Agent replied · 11 November 2024
Hi, Thank you for leaving this review for Ben in Lettings
★★★★★ 5/5
GoogleOlivia plant was there throughout it all for us, her customer service was amazing and she is ever so polite, I’m so glad we had her, she was a lot of help.
Olivia · 28 April 2024
Agent replied · 25 October 2024
Thank you for the review for Olivia in lettings. After also reviewing the second part of your review I am sorry to hear the possible experiences you refer to and this is not what we aim for as a business. I'm more than happy to look into this for you and invite you to contact me of you would like to contact me. Kind regards Hanley Residential lettings Branch Manager.
★★★★★ 5/5
TrustpilotAs a tenant it's always daunting having…
As a tenant it's always daunting having to tell the landlord about breakages and issues but Ben has made the process smooth and easy and helped get the repair sorted really quickly which just before Christmas is great. Thanks to Ben and the team for all your help.
SR · 18 December 2020
★★★★★ 1/5
TrustpilotDon't provide important information
"For details of the leasehold, including the length of lease, annual service charge and ground rent, please contact the agent"They have the information, why not display it for everyone to see, instead of waste my time having to phone up?
Uncle · 3 November 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleBen showed us around on our viewing, he was very helpful and told us how to proceed with an application, we were very happy with our experience.
Phillip · 25 July 2024
Agent replied · 24 August 2024
Thank you for your review of Ben in Lettings Kind regards Butters John Bee Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from start to finish
Absolutely brilliant service from John Butters Bee. Michael Ferris has been amazing. I would definitely recommend them.Thank you again Michael!
Siana · 2 July 2019
Agent replied · 12 June 2024
Dear SianaThank you so much for your great review and kind words and we hope you and your family enjoy living in your new home, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
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