Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRenting my property through butters john bee
Connor was very friendly and professional, explained the services available. I would definitely recommend butters john bee.
Tracy · 14 November 2019
Agent replied · 12 June 2024
Dear Tracy Jones, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
★★★★★ 5/5
GoogleI work for Domo Developments ltd a large property investment company and thus deal with 100's of agents. BJB have been phenominal and set a very high standard. I have primarily been dealing with Lauren who is exeptional. Very impressed and highly recommend.
Sam · 13 June 2023
Agent replied · 12 June 2024
Hello. Thank you so much for the 5 star review of the team an Lauren Battersby. I know that Lauren will be delighted with the review, she always does the very best for her clients and takes pride in offering a 5 star service. If we can help you in the future, please feel free to contact us. Kind regards Phil Jones. Branch Manager Hanley.
★★★★★ 5/5
GoogleIt’s was brilliant experience with Ben getting a room for my son. I do appreciate his patience
Agnes · 24 November 2024
Agent replied · 8 December 2024
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
★★★★★ 5/5
TrustpilotExcellent service BJB
I can honestly say Natalie at BJB was understanding, professional and friendly. Going through a pandemic and having my boiler break down was terrible until I spoke with Natalie at the Hanley branch. She was quick, thorough and extremely understanding. Thank you Natalie and BJB
Customer · 22 January 2021
★★★★★ 4/5
TrustpilotBJB Winsford Lettings
After my tenant gave notice and moved out beginning of June, Jenna Stelfox took over the re letting of my property. Prospective tenants were found within a week.Great service by Jenna and good communication, smooth transaction.Would recommend Jenna at Butters John Bee Winsford, very helpful and friendly.
Michelle · 6 July 2020
★★★★★ 5/5
TrustpilotDealt with Emma at the Crewe office she…
Dealt with Emma at the Crewe office she was very professional and friendly would definitely recommend!
Daniel · 6 February 2020
Agent replied · 12 June 2024
Dear DanielThank you for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe Lettings
★★★★★ 5/5
TrustpilotChelsea was great very helpful and…
Chelsea was great very helpful and professional, answered all our queries in a timely manner.
Brook · 28 May 2020
Agent replied · 12 June 2024
Dear Brook, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotI have recently rented a flat from…
I have recently rented a flat from butters John bee. I received a very professional service from them all. Chelsea in the Newcastle under Lyme branch made the whole process very easy for me, and as stress free as possible for me. All the staff I dealt with were very pleasant and helpful, and will not hesitate to use them again in the future.
Jayne · 23 January 2020
Agent replied · 12 June 2024
Dear Jayne Mueller, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 1/5
TrustpilotShocking service - had to go to the ombudsman
I would strongly caution anyone considering Butters John Bee for property sales.
Jad · 12 January 2026
★★★★★ 5/5
TrustpilotCharlotte Foden was friendly and professional....
Charlotte Foden was friendly, professional and went the extra mile to help with my rental properties.
Andrew · 5 January 2020
Agent replied · 12 June 2024
Hello Andrew,Thank you for such a lovely 5 star review, if we can can help with anything else at all in the future please don't hesitate to contact us.Kind regards,Lettings Manager
★★★★★ 5/5
GoogleWe had our annual interim visit with Chloe Gretton and she was delightful! Was a pleasure to show her around our home 😊 …
Alexena · 25 July 2024
Agent replied · 24 August 2024
Hello and thank you for leaving a positive review for Chloe Gretton in Property Management
★★★★★ 5/5
GoogleDone a viewing with Benjamin Rizk.
Amazing fellow , very detailed explaination and very corteous.
Abdul · 11 December 2024
Agent replied · 25 December 2024
Thank you for your review of Ben in lettings.
Kind regards
Butters John Bee
Residential lettings
★★★★★ 5/5
GoogleExcellent customer service from Dominika a rare thing these days nothing is to much trouble very efficient, polite and knowledgeable.
Richard · 25 September 2024
Agent replied · 25 October 2024
Hello Richard, thank you for leaving a review for Dominika in Property Management
★★★★★ 5/5
GoogleWe found it too good to be with Owen, as he was so friendly and comfortable while viewing the property. He explained everything so well and was detailed on every minute thing we wanted to know. Thank you so much 🌸 …
Nazrin · 13 June 2023
Agent replied · 12 June 2024
Owen is a valued employee and will appreciate your feedback.
★★★★★ 5/5
GoogleMy experience with Callum at Butters was of the highest quality. Unlike some other estate agents who are cumbersome and lack professionalism, this was dealt with promptly, and throughout I felt like they cared. When the time comes to buy a property, I will look no further than Butters.PositiveResponsiveness, Quality, Professionalism, Value
Barrie · 13 June 2022
Agent replied · 12 June 2024
Good afternoon Barrie,
Thank you for your review. You have been a pleasure to deal with and I will be happy to help with anything moving forward.
Kind regards,
Callum Hanley lettings negotiator
★★★★★ 5/5
TrustpilotWhat a delight Natalie is to deal with…
What a delight Natalie is to deal with - I deal with a few rental properties through Natalie, and when I speak with her I get 100% attention, and she always does what she says she will do, in a professional but friendly manner.
Kerry · 28 January 2021
★★★★★ 5/5
GoogleMy experience with Butters John bee was amazing.Diogo the agent was fantastic very helpful and polite .And I would recommend butters John bee to all my friends and family buy property.Many thanks.
David · 13 February 2024
Agent replied · 12 June 2024
Thank you for your positive feedback for Diogo in Residential Sales Team
★★★★★ 5/5
TrustpilotCrompton Grove
Hi, just a quick message to say thankyou very much to Ellie with whom I had a viewing with this lunchtime in Trentham. Very polite, professional & knowledgeable about the local area. Lovely to talk with & a really positive person! What else can I say? The perfect person at the perfect property! A credit to your branch & company! Well done 👍
Mark · 29 February 2020
Agent replied · 12 June 2024
Dear Mark,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotJenna was great with everything…
Jenna was great with everything couldn't fault her hope to deal with bjb in the future
Emma · 10 October 2019
Agent replied · 12 June 2024
Dear Emma,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with our lettings service and cannot fault our processes. Kind regards,Jenna Stelfox Lettings Manager
★★★★★ 5/5
TrustpilotI have been delighted by the service…
I have been delighted by the service received from bjb (Crewe) lettings department. The manager, Steve, offered me some exceptional insights and upfront professional advice from the start of my “buy to rent” experience, which has allowed me to minimise potential risks, avoid making silly mistakes through lack of experience and maximise the benefit from my property portfolio that I am building up
Mark · 28 February 2020
Agent replied · 12 June 2024
Dear MarkThank you for your great 5 star review, please do not hesitate to contact us if we can be of further assistance in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
GoogleHI Stacy thankyou for your help and attention to detail regarding my recent queries Alan Bailey.
Alan · 17 November 2024
Agent replied · 8 December 2024
Hi Alan, thank you for leaving a lovely review for Stacey in Property Management
★★★★★ 5/5
GoogleThe service was really amazing. Cheers to Mr Benjamin who assisted me with the services.
Rona · 1 December 2024
Agent replied · 8 December 2024
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
★★★★★ 5/5
GoogleI had a viewing today with Ben. He was super helpful and welcoming. A credit to your team. Keep up the great work!
Joseph · 25 July 2024
Agent replied · 24 August 2024
Thank you for your review of Ben in Lettings Kind regards Butters John Bee Residential Lettings
★★★★★ 5/5
TrustpilotAmy has shown professionalism and…
Amy has shown professionalism and understanding throughout our house sale. She listened to what we needed and went above and beyond her job requirements- even emailing us late evenings and over the weekend.Butters are very lucky to have such a valuable member of the team. We will definitely be using you again and have recommend you to our friends. Lorna and Jon Smith.
Jon · 16 December 2019
Agent replied · 12 June 2024
Dear Jon and LornaThank you so much for the lovely review you have written. I am delighted that Amy was able to provide the high standard of service we always aim for. Wishing you both a very happy new year!Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
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