4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
Trusted Agent profile · Stoke-On-Trent
Butters John Bee Lettings Stoke-On-Trent reviews
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Reviews
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
5/5
GoogleCerys Owen & Cheryl Kirby along with the other great staff were always there to answer any questions and helped to sell my home. Thanks guys and good luck for the future
Agent replied · 12 June 2024
Thank you for your kind words, we are so glad we have been able to help you throughout the process. We are always here if you need anything! All the best.
5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Agent replied · 12 June 2024
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Agent replied · 12 June 2024
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
5/5
GoogleVery nice. Excellent service and helpful all the time. I am very happy with service and communication from Cerys Owen. Excellent. Thank you very much
Agent replied · 12 June 2024
Thank you so much for your review Denis, it has been a pleasure assisting you with your move.
1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
5/5
TrustpilotExcellent Service from Andy Pass
We were very happy with the level of service received from Andy Pass. He is professional. The problems were dealt with quickly and efficiently. He ensured we were kept informed throughout and we felt that nothing was too much trouble (especially through difficult times due to COVID). Thank you again Andy.
Agent replied · 12 June 2024
Dear Jackie, Thank you for your five star review regarding Andy. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotMoving house during lockdown.
I moved house recently during a lockdown situation, which I thought was going to be very stressful, luckily for me the house I wanted was through, Butters John bee, and I dealt with a extremely professional and helpful gentleman called Michael. I would definitely recommend this estate agent to anyone.Thank you.Briget
Agent replied · 12 June 2024
Dear BridgetThank you so much for your great 5 star review, and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
1/5
TrustpilotScammed a charity!
Avoid this lettings agency! They scammed a charity who work with vulnerable women into renting a property that was disgusting and unsafe. Fully well knowing the property was for vulnerable women, they handed over keys for a property filled with rubbish, no working boiler and no fire escapes. Callous and unprofessional.
Agent replied · 12 June 2024
Dear Tallulah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotExcellent attitude and service.
Debbie Lomas handled the sale of my property recently and provided excellent service to me throughout the process.I got regular updates without prompting and I was kept informed and advised in a very professional and courteous manner.Well done to Debbie and all at Butters John Bee a real pleasure to deal with you.Sean LavinWestlands
Agent replied · 12 June 2024
Dear Mr Lavin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Regards, Julia Bramfitt (Branch Manager)butters john bee Newcastle under Lyme
5/5
GoogleAmazing services at Butter John Bee. Cerys has helped me through a stressful process with ease and stress free
Agent replied · 12 June 2024
Thank you very much for your kind words Alice, we really appreciate it!
5/5
GoogleWe can not recommend Butters Estate Agents enough, an absolute five star service from Breeze at our local branch. Simply couldn't do enough for us and took all the stress out of moving house. From the first point of contact to exchange Breeze has ensured every step was seamless, stress free and enjoyable.
Agent replied · 12 June 2024
Laura Grocott, we strive for 100% satisfaction, and it is great to see you had such a positive experience at butters john bee Longton. We wish you all the best for the future in your new home.
4/5
TrustpilotMolly Farrelly has been great
Molly Farrelly has been great. She has really restored our faith in Butters John Bee. She has kept us updated regarding our repair, which has put our minds at ease during these times.
5/5
GoogleHighly recommend butters John bee in longton outstanding service we dealt Cerys Owen who was very professional and friendly she answered all questions we had and overall a great experience
Agent replied · 12 June 2024
Thank you for your kind words Claire. We are glad you are happy with the service you received and wish you all the best in your new home!
5/5
GoogleA potentially stressful experience was made much more simple by the great staff at the Longton branch. We even managed to have a laugh and joke along the way😁😁😁. A big thankyou from a very grateful customer.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
We are pleased you felt the process was smooth with BJB Longton 😎 Wishing you the best of luck for the future …
5/5
GoogleWe viewed houses with Tim Prescott - property marketing consultant, he went above and beyond to help us with our journey as first time buyers. A genuinely nice and honest man, cannot thank him enough for his advice and guidance.
Agent replied · 12 June 2024
it was lovely meeting you and we are always here to help buyers and sellers
1/5
TrustpilotYet again lied to by butters John bee
Yet again lied to by butters John bee. How this company is still a company I will not now staff rude never return calls. Even when u contact the company who brought them out spicehart they are as useless has them.
Agent replied · 12 June 2024
Hello, we're sorry you felt compelled to leave this review and you haven't had a more positive experience. If you could contact reviews@bjbmail.com with your name and details on the situation, we would be happy to look into this further. Thank you.
5/5
TrustpilotWinsford Branch - Fabulous Team
I recently had my house valued as we are hopefully purchasing a property via private purchase which is proving to be quite testing. We had valuations done from various local agents including Butters John Bee. Amit from the Winsford Cheshire Branch has given valuable advice on the property we are looking to purchase and a true valuation on our property that we would be marketing through them. I have raised some questions re some concerns about our purchase property and he has talked things through with me and advised how to find the answers through various other channels ie council, surveyor etc. At no time have we felt any pressure to market our house (it’s going to be a slow process) and he has assured us he and the team will be with us every step of the way to get us in our dream property for which we have faith in the BJB team to help us achieve our goal, this is purely from how Amit presented himself in a highly professional manner whilst in our property during covid restrictions, putting us at ease. Amit has assured us that the minute we are ready to give the “go ahead” they will set the wheels in motion to achieve a sale. Well done to Amit & Team for giving us the confidence to choose your branch.
5/5
GoogleAmazing service from Cerys & Margaret thank you so much for making my house moving experience easy
Agent replied · 12 June 2024
Thank you so much for your kind words Amanda, it has been a pleasure helping you move.
5/5
TrustpilotPatient, honest and understanding.
Just had a long and detailed (and honest) conversation with BJB's representative about my house which is currently on the market. As well as the state of the market, some time was spent discussing my situation and various options. This was reassuring and helped, in particular with the current circumstances. She showed patience and understanding. I am well aware of the problems that I face but feel that I am certainly getting the service I was promised. I would be happy to recommend BJB to others in my position.
5/5
TrustpilotFantastic service from BJB Property Management
We have only just moved our properties to Butters John Bee Property Management service...and I couldn't be happier. The service we have been getting is fantastic with extremely quick and efficient answers to email queried.I am very happy we moved our properties to BJB and look forward to a very long working partnership.
Agent replied · 12 June 2024
Thank you for your 5 star review we are so happy that you are happy with our service thank you for sharing your positive experience!Kind RegardsBJB
1/5
TrustpilotThe worst agent to deal with! Fraudulent
The worst agent to deal with! They are fraudulent and deceptive. I paid holding deposit but was refused access to the property for more than 2 months. They kept on postponing move in dates. Only for them to put the same property back into the market and still write available now.
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