Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI've heard about Butters John Bee…
I've heard about Butters John Bee taking advantage of a local womans charity to the tune of £5000! Theyre supposed to be a local company and theyre pulling stuff like this. genuinely shameful. I will never use them in my life knowing how they treat vulnerable people in our communities.
Brandon · 1 June 2020
Agent replied · 12 June 2024
Dear Brandon,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotGreat people to deal with!
Great company to deal with - as contractors we have a good relationship with the guys there...we regularly correspond with Ben Parry, the Property Manager at one of the local branches, with regard to arranging engineer visits to inspect & repair kitchen appliances, or supply new...He is very efficient and gets things resolved, liaising with ourselves and the landlords so as to get maintenance issues sorted quickly - which makes our job easier, and goes down well with the tenants, of course. We can highly recommend BJB!
KAREN · 18 December 2020
★★★★★ 4/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Newcastle under Lyme branch. I found the staff welcoming and friendly . They kept me informed throughout the process and were very good when a buyer pulled out without feedback! Would recommend them as they knew the local market and gave realistic valuation .
Carole · 10 December 2019
Agent replied · 12 June 2024
Dear CaroleThank you for your review of your experience of Butters John Bee Newcastle. May I take this opportunity on behalf of the whole team to wish you a very happy new year.RegardsJulia Bramfitt CPPEA FNAEABranch Manager
★★★★★ 5/5
TrustpilotMy letting was turned around in a day…
My letting was turned around in a day with Lydia & Abi. They were both fast & highly efficient. I will be using Butters John Bee again for future purchases. A really good setup for landlords, good deals on a fully managed service, and refurbishments are completed at reasonable prices. Excellent service.
J · 4 June 2019
Agent replied · 12 June 2024
Dear Mr AllenThank you for your kind words and positive feedback regarding the service that has been provided to you. Kind RegardsButters John Bee LettingsNewcastle Under Lyme
★★★★★ 5/5
TrustpilotAlthough I didn't pursue the property…
Although I didn't pursue the property that Lydia showed me around I was most impressed with her professionalism, in general, Estate Agents have a deserved bad press so it is refreshing to find a company and an employee who go the extra mile to treat potential clients with courtesy, well done.
Clive · 9 November 2019
Agent replied · 12 June 2024
Dear Clive Thank you very much for your lovely feedback. It was a pleasure to assist you in your next adventure in looking for a property and we wish you all the best for your future. Kind RegardsAbigail IliffLettings Manager
★★★★★ 5/5
Googlevery happy with the experience of butters john bee especially tyler who kept us well informed throughout the process
Susan · 13 February 2024
Agent replied · 12 June 2024
Thank you for the kind words Susan, all the best from the team here at BJB Longton.
★★★★★ 1/5
TrustpilotUnprofessional who over promise and under deliver
I wouldn’t recommend them to sell your property! They give Estate Agents a bad reputation. They made lots of promises to get our business, and justify their higher commission, then didn’t deliver. They had very very poor communication, they never measured the property for the floor plan. When we gave notice, an offer materialised from nowhere, which coincidentally fell through as soon it was followed up and the validity of the buyers position turned out to be contradicted. They have wasted 5 months of our time and cost us money.
Tristan · 17 October 2020
★★★★★ 5/5
TrustpilotExtremely helpful and polite staff
Extremely helpful and polite staff. I cannot mention names on the internet however A (manger) & L (our agent) explained everything from start to finish.Our property was let within 48 hours of the paperwork finished.Excellent work BJB and a pat on the back for the lettings team in Newcastle under Lyme.
Tom · 4 September 2019
Agent replied · 12 June 2024
Dear Tom All of the team at Butters John Bee Newcastle Under Lyme are delighted that you are very happy with the service from us all. It has been a pleasure to work with you on this property and we hope to have a continued business relationship with you moving forward. Kind RegardsAbigail Iliff Lettings Manager
★★★★★ 1/5
TrustpilotWhat can I say usless not interested at…
What can I say usless not interested at all left waiting for a viewing no show for the second time even though went in office to arrange apparently lost the keys
Customer · 31 March 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 1/5
TrustpilotVery Awful experience with New Castle under Lyme/Stoke on Trent staff
I had very awful experience with this agency. Two times, once they advertised a flat which I was interested. I requested viewing and upon again and again requesting they never arranged it. Then, they offered me another another flat which again I requested for viewing. I was told to come to the site and when I went there, no body appeared. I called them many times, which they didn’t respond. Extremely unprofessional attitude. I will never do any business with this agency in future.
Kalim · 17 September 2020
★★★★★ 1/5
TrustpilotA very stressful and disappointing experience
Interestingly, there are no reviews for the Sandbach branch. I would personally give them a miss - there are far better, more personable and respectful agents in Sandbach. Having decided against them for the sale of my own property, I was unfortunate enough to be caught up with them in the chain and sadly found them to be unprofessional throughout. I could initially empathise with staff, the majority were furloughed and a small number, working long hours and stretched to breaking point, were expected to run several branches. Things did not improve, however, on the gradual return of employees from furlough. Instead, they seemed to take a downward spiral as the emphasis appeared to shift to bringing other properties to market rather than paying attention to the service for those already onboard. A very stressful and disappointing experience.
CS · 29 August 2020
★★★★★ 5/5
TrustpilotAlways a pleasure!
We deal often with BJB - particularly the people who sort out maintenance issues - BJB contract out to us for kitchen appliance repairs and sales. We are frequently in touch with Stacey O'Hara, and she is always on the ball - emailing work over, and liaising with landlords and ourselves quickly and efficiently to get the repairs or installations sorted, and to get invoices sorted for payment. She is polite and friendly and generally lovely to deal with! We probably communicate most days of the week over various jobs and it's always a pleasure.
KAREN · 13 August 2020
★★★★★ 5/5
TrustpilotThank you so much, Danielle!
I don't leave many reviews as a rule, but for the level of service I have just had the pleasure to encounter, I really must comment publicly.Last weekend, there was an act of vandalism on one of my properties, where two windows were smashed. Obviously, to secure the property and the tenants within, this needed fixing and fast.No sooner had I contacted Danielle Thompson at BJB Maintenance than she was straight back to me to say that the matter was in hand, a contractor had been appointed, the windows would be boarded within the next hour, the windows measured, and replaced asap.To say Danielle's response to the problem was rapid is an understatement! She sorted it all straight away! She talked me through the process and sent me a confirmation email almost instantaneously. She liaised with the tenant on my behalf, and was polite, courteous and professional throughout the whole process.Thank you so much, Danielle!
Enormousju · 3 August 2020
★★★★★ 5/5
TrustpilotFind a tenant service at Winsford BJB
We approached the Winsford branch to let out a rental property. Jenna could not have been more helpful - she has a clear understanding and extensive knowledge of what the products BJB have on offer and is very helpful. Everything we asked of her was completed and she kept us up to date with our tenancy application from our point of view and our tenants. I would recommend using BJB for the find a tenant service and especially ask for Jenna for excellent customer service!
Kayleigh · 27 July 2020
★★★★★ 5/5
GoogleCerys Owens and BJB made the process of selling our parent's house smooth and as worry free as you could want. Thank you for your help and support.
Deborah · 13 June 2023
Agent replied · 12 June 2024
Thank you for your kind words Deborah. We are so glad we could help you throughout this process.
★★★★★ 5/5
Trustpilot5 Star Service !!!!!
Excellent customer service all the way through from initial inquiry through referencing to completion. Chelsea and Lydia could not have been more helpful. They even let me schedule a second viewing to measure up. Absolute pleasure dealing with them and I would recommend them at the drop of a hat.
Jono · 5 November 2019
Agent replied · 12 June 2024
Dear Jono Thank you very much for your kind words towards Chelsea and Lydia, this will be passed onto them which I am sure they will be delighted with. On behalf of all the team we would like to take this opportunity to wish you all the best for your future. Kind RegardsAbigail IliffLettings Manager
★★★★★ 5/5
GoogleCeri’s was very helpful and knowledgeable about the area and property . She quickly came back to us on any questions she couldn’t answer on the viewing. Her friendly manner knowledge and keenness to help was excellent .
Laura · 13 June 2022
Agent replied · 12 June 2024
Thanks for the lovely feedback 😄 …
★★★★★ 5/5
GoogleClaire and the team were magnificent! Kept us up to date and liaised with everyone when we need them to. Overall an efficient and reliable service and a great experience. Would definitely recommend to anyone selling there home.
David · 14 June 2016
★★★★★ 5/5
TrustpilotI have rented off butters John bee for…
I have rented off Butters John Bee for nearly 12 months. The service I have received from start to finish has been nothing but exceptional. We met Hayley Kelly on our first viewing and have delt with her ever since.. She is a pleasure to deal with and has resolved every issue promptly and professionally . We have just signed another 12 month tenancy and we know it will be another 12 months of great customer service. Don't ever leave please Hayley!!Kat&Tom
Katherine · 9 July 2020
★★★★★ 5/5
TrustpilotHighly recommend
I don’t normally write reviews but as I always receive amazing service, I wanted to give some recognition.I’m a tenant of Butters John Bee, whenever I’ve had an issue, I always speak to Stacey, who has always efficiently dealt with things, she’s always had great communication with keeping me in the loop with what’s going on with a couple maintenance issues, and matters are always dealt with quickly. Stacey always makes me feel like nothing is too much trouble.I’ve been a tenant with a few estate agents but non of them compare to my experience with BJB.Highly recommend
Katie · 8 July 2020
★★★★★ 1/5
TrustpilotAppalling service
I am not all impressed with the experience we are getting from BJB Alsager - I have rang through to the office asking to speak to the sales manager to be told he was in a meeting, it later came to my attention he was actually at his daughters all day - this isn't my issue, the issue is I was lied to! none the less I was told he would be put as a high priority and I would be contacted back today....9-days later I'm not holding my breath.The property listing is lazy and quite frankly unprofessional! I would not recommend I'm afraid. I have now escalated this to their customer relations department as they have failed to get back in touch with me.
Phil · 6 July 2020
★★★★★ 5/5
TrustpilotButters John Bee Estate Agents are the best!
Purchased a property through them last year, and the process went very smoothly! But much more, their continual customer care services for their clients is absolutely amazing! Always happy to help and very friendly! Many thanks again Margaret and Tyler of the Longton branch! You both are so kind 😊
Cynthia · 9 February 2024
★★★★★ 2/5
GoogleThe people are polite (from a buyers point of view) but the way they do things is so slow, its annoying - and ive missed out on a house . Ive had to register online - register over the phone - then I requested to view a property and they say they will call you back at which could be another day. Its a painfully slow process compared to any other estate agents - where they just have your phone number and address and book you in there and then with a date and time.
Matt · 13 June 2020
★★★★★ 5/5
TrustpilotHave had an excellence experience with…
Have had an excellence experience with Butters John Bee, they’ve gone above and beyond with helping my family relocate to the area. Special thanks to Chelsea, she’s been absolutely brilliant to us. Alfie Salih
Alfie · 11 September 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
