Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbigail, from Butters John Bee is AMAZING
Hi there :)So I asked for information on the property late April, and a lady called Abigail got to back me within 10 minutes.From there we had a deeper look, and fell in love with the property. We had many questions to ask (if I'm honest I probably sent her more than ordinary people would!) but Abigail, was very professional, polite, and answered everything immediately.My partner has lived in many properties in England, and has said this has been the best experience she's had whilst moving. I would highly recommend Butters John Bee, and especially, Abigail, she was truly amazing throughout the process, and even sent an email a week after we moved in to ensure everything was okay (which it was)Thankyou so much Abigail for everything you've done (especially in this hard time everyone is going through with Covid)We both really appreciate it. Dennis and Sionade.
Dennis · 8 June 2020
★★★★★ 5/5
TrustpilotWarm welcome at Newcastle under Lyme
I have viewed many properties with bjb and have been impressed with the service I have received. The person I have had the most contact with has been Emma Spanton who has a warmth and professionalism I have really appreciated. She is efficient, caring, and a real asset to the branch.
Jillian · 1 March 2019
Agent replied · 12 June 2024
Dear JillianThank you so much for the lovely review you have taken time to leave for us and particularly nice to see that Emma has been looking after you! Emma will be delighted to receive this review. Good luck with the house hunting!Kind regardsJulia Bramfitt CPEA FNAEABranch ManagerButters John Bee
★★★★★ 5/5
TrustpilotStacey is always at the end of the…
Stacey is always at the end of the phone even after hours... Very efficient and goes the extra mile to help. Great to work with and would highly recommend
Richard · 24 March 2021
★★★★★ 5/5
TrustpilotMany thanks to lucy
Thank you for helping us with all the steps into moving in our new house. I cannot thank Lucy enough for all the work and keeping us informed with everything stage by stage.
James · 30 January 2020
★★★★★ 5/5
TrustpilotEXCELLENT SERVICE FROM BJB at CREWE
I got a call back from BJB in CREWE agent Stacey just few minutes after making a call to book a house viewing. She is absolutely wonderful. Kindly answered all questions about a property and buying process. Many thanks !
Rima · 1 February 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review for Stacey. We are glad she was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB Crewe
★★★★★ 1/5
TrustpilotThe most awful & unprofessional company
The property management team & Ben Parry in particular have provided an appalling service. I would suggest you avoid at all costs.
Dal · 24 October 2023
Agent replied · 12 June 2024
We are very disappointed that you were not happy with the service you received recently. We acknowledge that our usual high standards of service were not delivered to you on this occasion and this matter has been thoroughly reviewed and addressed internally. As we have completed our internal complaints process, you are now able to refer your concerns to The Property Ombudsman Service if you are dissatisfied with our findings.
★★★★★ 3/5
TrustpilotOnly as good as the people at BJB
Having dealt with Butters John Bee for many years while renting out my property, I have discovered that it very much depends on the person in the Property Management Team who is dealing with your request or issue as to how good they actually are.I have had a couple of really good people in the Property Management Team who keep you up to date with regular emails, replying to emails and calls, but I have had some really poor people dealing with my account on occasions. This can be really frustrating when trying to get a straight answer and when they are dealing with large sums of your money for work that needs to take place on the property, unfortunately in the past this has resulted in work not being carried out that had been paid for and me being non the wiser for over 6 months, resulting in very unhappy tenants and further unnecessary expense on actually trying to put the issues right.I have to say that my most recent issue was dealt with swiftly by Carol Yearsley and I was kept up to date with progress and the completion of the work, which was a refreshing change.
Adele · 12 March 2020
★★★★★ 1/5
TrustpilotHonestly having to deal with Butters…
Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude!Let me list all the problems so far-Initially misleading us as to the demand for properties in this area.Failure to contact us within the initial 14 day cooling off period at all.Marketing the property without us signing off on the advert as discussed.Marketing the property at the wrong price and description. (we have proof).Trying to arrange viewings before any of the above issues wererectified.(again told there were people queuing to view)Failure to arrange an ECP before marketing the property as discussed and then removing the property because of this and blaming us.Recommending 'Move With Us' as a conveyancing company which purposely misquote and hide their fees in the small print The above company were rude, arrogant and incompetent. And it was left to me to cancel their services although initiated via BJB.Excuse after excuse as to why we experienced all the above but at no point did anyone think to follow up with a phone call.Failure to reply to my email wishing to discuss the above issues.Having been informed of people queuing to view, we have had 2 viewings in as many weeks.Being told the first offer we get on the property is going to be thebest and we should accept.Arrangement now cancelled!
The · 11 March 2020
★★★★★ 4/5
TrustpilotThe team are amazing
The team are amazing, they have excellent communication skills and always come back with the information that I required for my property. I liaised with Gurdia and Nicola for several weeks and at no point did they make me feel that I was taking up their time or when I asked a silly question they always gave me sufficient information. I felt very relaxed in dealing with them. They arranged to appointments to suit my busy working schedule, Nicola even went out of her way and contacted me during the weekends to prioritise appointments. Thank you very much to you all.
Shaida · 3 March 2020
★★★★★ 1/5
TrustpilotStill waiting no reply .
Wrote a review last year .About the terrible state our new property after butters John bee letting company had supposed to have maintained it .When got in touch they said was okay when we last saw it .It was in a terrible condition .More or less said ,tough .From the review the housing side said they would pass it on to letting department .End of June now still no reply .Butters john bee a company to be proud of
David · 26 June 2020
★★★★★ 5/5
TrustpilotI spoke to a lady called Liz today as I…
I spoke to a lady called Liz today as I was looking for some advise as a first time investor. She was very helpful and informative and I look forward to an association soon.Thanks again for your time and help. Great service and some fab tips !
Karen · 23 June 2020
Agent replied · 12 June 2024
Dear Karen, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotExcellent Service!
Excellent Service! Buying a property was made easy and hassle free. Elizabeth Ladd from Butters John Bee's Hanley branch was very helpful and efficient! Prompt responses to emails and telephone calls etc. Overall had a fantastic experience with Butters John Bee's Hanley branch and would highly recommend them to everyone!
Li · 22 February 2019
Agent replied · 12 June 2024
Thank you for your feedback. We are really please to hear that you have been happy with the service that you were provided. Kind regards, Hanley Manager
★★★★★ 5/5
TrustpilotButters John Bee, Crewe Branch
Would highly recommend Butters John Bee. I live in London and they sold my late father’s house in Crewe. They really went over and above to help me as I did not live locally. They were friendly and efficient and really appreciated their support at this difficult time.
Marie · 1 December 2019
Agent replied · 12 June 2024
Good morning Marie,I am really please to read that you were happy with our levels of service and that we were of support to you .Kind regardsFran WheatcroftBRANCH MANAGER
★★★★★ 5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Caitlin · 25 March 2020
Agent replied · 12 June 2024
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotVery helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
A customer · 13 June 2023
Agent replied · 12 June 2024
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
★★★★★ 5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
Mat · 15 July 2020
★★★★★ 2/5
TrustpilotThis company are dreadful
Brian · 24 October 2025
★★★★★ 5/5
GoogleReally good service from Claire and the team at the Longton branch. Especially Margaret who couldnt do enough to help during the sales process. Exceptional service!
Kelly · 13 June 2021
★★★★★ 5/5
GoogleI'd just like to say a massive thankyou to breeze and everyone else at butters john bee for the professionalism and quick responses over the property which I've recently purchased I would recommend them highly to anyone wanted to sell or purchase.PositiveProfessionalism
Dave · 13 June 2021
Agent replied · 12 June 2024
Thank you for your positive feedback Mr Edwards, we hope you enjoy your new home :)
★★★★★ 5/5
TrustpilotA pleasure to work with...
Worked on various jobs and projects for liz over several years and she has a very efficient "can do" attitude. Wouldn't hesitate to recommend liz as a good point of contact and I look forward to working with her again for many years to come 😀
Richard · 11 June 2020
Agent replied · 12 June 2024
Dear Richard, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Alicia · 1 June 2020
Agent replied · 12 June 2024
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
Debbie · 18 December 2020
★★★★★ 5/5
GoogleGreat service from Butters Cerys Owen keeps me updated daily would highly recommend ……..
Simon · 14 March 2024
Agent replied · 12 June 2024
Thank you for your 5* review. We pride ourselves on providing excellent service!
★★★★★ 5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
NoNo · 4 July 2019
Agent replied · 12 June 2024
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
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