Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Luke · 13 June 2022
Agent replied · 12 June 2024
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
★★★★★ 1/5
TrustpilotAs bad as all the others
My initial experience as a landlord with Butters wasn't great and I genuinely preferred the company pre-spicer haart take over - I am now more than ever convinced that the central support systems do not help the front line staff no matter how nice or helpful said staff try to be.I have had incorrect 'fees' taken from my rent - after significant to-ing and fro-ing the branch manager accepted I was right, never explained how the issue had come about and promised a refund [clearly and in writing]...Which despite significant prompting and a formal complaint still is yet to materialise.Oh - and be aware, it doesn't matter what damage your tenant does to your property [pull off a perfectly secure handrail for example] - as the landlord you will have to pay, tenants are literally never held accountable for how they treat the property; I know this is because the DPS swung the pendulum from landlords who used to rince deposits but it has swung too far to the tenants now who just treat a property and their landlord with total contempt and the Agents do not care either way.Charles
Anthony · 14 April 2022
★★★★★ 1/5
TrustpilotDisgusting company
Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags
STEVE · 31 July 2024
★★★★★ 5/5
TrustpilotThe property letting service is so…
The property letting service is so efficient from walking into the Winsford office speaking to Jenna my property was marketed overnight and 3 potential tenants found. They are moving in all agreed within a month. The legal and paper work all booked and taken care of and we are kept informed by telephone and emails.5 star service to trust.
J · 11 September 2019
Agent replied · 12 June 2024
Dear Jane,Thank you for taking the time to review the service Jenna has provided. I am delighted to hear your comments and wish you and your new tenant all the very best for the future.Kind regards,Rebekka GillLettings Manager
★★★★★ 5/5
GoogleAmazing experience with Butters. Especially down to Tyler, made the process so simple and easy. Was more than accommodating with any request and question - cannot fault his service!
Lucy · 15 December 2023
Agent replied · 12 June 2024
You're more than welcome Lucy it's been my pleasure! Congratulations on your first home and all the best for the future :)
★★★★★ 5/5
TrustpilotElisha has managed a number of my…
Elisha has managed a number of my properties for me and has always gone out of her way to provide me with excellent service above and beyond the Call of Duty, so I have no problems in recommending her and her company to anyone requires a property to be managed for them.Ron Turley.Featherstone Farm Hotel. New road,Wolverhampton,WV10 7NW
Ronald · 28 November 2019
Agent replied · 12 June 2024
Hi Ronald Turley, thank you so much for your positive comments about butters john bee Wolverhampton Lettings! We hope to see you soon!
★★★★★ 1/5
TrustpilotGood Estate Agent but Poor Drivers
Shame the young blonde female driver in the VW T-Roc doesn't seem to be aware when she is tailgating and trying to cut in front of people at traffic lights that she is driving around with her employer's name all over the car. Dashcam footage submitted. Incident at Four Lane Ends traffic lights headed towards TarporleyAround 20:00 7/2/24
HC · 19 February 2024
★★★★★ 4/5
TrustpilotConner was on time and very helpful…
Conner was on time and very helpful with the viewing
Adam · 11 November 2019
Agent replied · 12 June 2024
Dear AdamThank you for your great feedback, I will ensure your comments are passed to Connor. If you have any questions or need further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
★★★★★ 5/5
Googlewe would definitely recommend using Butters John Bee.
A very professional service.
Our point of contact was Margret, who has been informative, helpful and available to assist which all aspects of the sale of our property
Roland · 13 June 2023
Agent replied · 12 June 2024
Thank you Roland and Jayne I am so pleased you are happy with the service provided by myself and the team. Wishing you all the best for the future.
★★★★★ 5/5
GoogleCerys Owen and Margaret Tinsley at the Longton Branch of Butters John Bee were both very efficient, friendly and helpful and made the whole experience of selling my house a painless one. I'd recommend them wholeheartedly.
Dominic · 13 June 2023
Agent replied · 12 June 2024
Thank you for your review Dominic. We are glad we could assist throughout. Thank you, Butters John Bee Longton
★★★★★ 5/5
TrustpilotBen has been great help in assisting me…
Ben has been great help in assisting me with a number of issues that have arose over the past few days in my property. He has maintained great communication with me and had the issues resolved quickly and efficiently!
Sarah · 30 October 2020
★★★★★ 5/5
TrustpilotAssistance from Gurdia. Thanks.
Gurdia was very helpful at all stages of the purchase.
Light · 20 August 2019
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton
★★★★★ 5/5
GoogleExcellent professional appraisal, carried out by Colin Griffiths , who was well informed, and gave me a polite, well researched, piece of advice and guidance. 5 stars.
Graham · 14 January 2024
Agent replied · 12 June 2024
Thank you so much for your kind review Graham.
★★★★★ 5/5
GoogleBoth Tyler and Cerys have been very accommodating. Nothing has been too much trouble especially as buying a property can be stressful at times.
Brenda · 14 March 2024
Agent replied · 12 June 2024
Thank you for your review we really appreciate good feedback.
★★★★★ 5/5
GoogleThe team at the Longton branch were very friendly and helpful.No hassle service with excellent communication throughout. Would highly recommend.Thank you all
Julie Smith
Julie · 14 March 2024
Agent replied · 12 June 2024
Thank you for your kind review, we are so happy you had a positive experience and would recommend us :)
★★★★★ 5/5
GoogleExcellent customer service from a high potential letting agent, thank you Olivia for your all help and assistance!
Irene · 18 July 2023
★★★★★ 5/5
TrustpilotWe have received an excellent service…
We have received an excellent service from Luke Hill. Luke was always available, very professional and approachable every time we needed some help with anything to do with the property.Thank you Luke once again.. keep up the great work!
Khadijah · 30 July 2020
★★★★★ 5/5
TrustpilotI recently dealt with Hayley Kelly at…
I recently dealt with Hayley Kelly at the Stafford branch, it was really refreshing to have someone as helpful as Hayley and who clearly knew her job well. She was friendly yet professional. Would recommend hee highly to anyone.
Kelly · 23 July 2020
★★★★★ 5/5
TrustpilotI had a brilliant and very…
I had a brilliant and very professional phone call of Dennis Mellor, she was very well spoken and polite in her call I would recommend her as a spokes person for John bee estate agents
Craig · 11 June 2023
Agent replied · 12 June 2024
Thank you for your kind words Craig.. Well done Denise. Congleton BJB
★★★★★ 2/5
TrustpilotHad dealings with Hanley Stoke on Trent…
Had dealings with Hanley Stoke on Trent branch.Trying to communicate with them is nigh on impossible.They do not answer the phone in a timely manner, everyone is either unavailable or “in a meeting” do not ring back or answer emails. Very unprofessional.
Gill · 11 October 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotVery impressed with Stacey
I recently dealt with Stacey at the Hanley branch, and I was really impressed to have someone as helpful ay Stacey, who not only knew her job extremely well, but she was friendly and yet professional. Highly recommended.
Anne · 2 October 2020
★★★★★ 5/5
GoogleCan't recommend butters John bee enough! The girls did an amazing job getting many viewings in for us and chasing the sale to the end. Always on hand to answer any enquiries or doubts that we had. Very professional and understanding and a pleasure to sell with. Don't choose anyone else, you won't regret it!
James · 13 June 2020
Agent replied · 12 June 2024
Dear James Hulse, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. butters john bee Longton estate agents
★★★★★ 5/5
Trustpilotit's very profetiona
it's very proffetional and I also loved the house I visited.
Michael · 10 November 2025
★★★★★ 1/5
TrustpilotDisappointed
For a local letting agency (BJB Newcastle under Lyme)to take money off a local charity for a property that was not fit for purpose, no boiler, basic safety features and in an advanced state of repair shows blatant disregard. At the very least the charity should have its money returned and the letting contract cancelled.
Lorraine · 2 June 2020
Agent replied · 12 June 2024
Dear Lorraine, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
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