Allen & Harris Stoke Gifford reviews

★★★★★ 5/5

Trustpilot

Definitely recommended

Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased! Thank you Liam

Halil · 8 September 2025

★★★★★ 5/5

Google

Recently spoke with Molly, extremely helpful, so energetic and made my day!

Looseor · 4 October 2026

★★★★★ 5/5

Google

I have been dealing with Bethan in regards to a lease on a house. She has impressed us at every step of the journey and provided outstanding support, going above and beyond what we expected. Thanks Bethan!

John · 12 October 2024

★★★★★ 1/5

Trustpilot

Poor communication

We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.

RD · 16 January 2026

★★★★★ 1/5

Google

Overall it wasn’t a good service. The agents are polite and friendly however the are uninformed, unorganised, slow and poorly trained. We constantly had to chase answers to questions, that ultimately were the wrong answers anyway. Measurements were totally wrong and could have cost us greatly if we bought furniture to fit. No arrangements with the landlords for keys, an inventory or smoke alarms. Finally, there was a feeling of deceiving behaviour to begin with, our offer was rejected for a higher one aparently but then a day later accepted because as the other party pulled out. Didnt feel geniune from the conversations and all in all i would not reccommend this company. UPDATE: If things couldnt have gone worse, They have now put us forward to switch energy companies to one they have a contract with which we did not concent too, the set up and process is underway and our current energy provider have is closing our account. Complete miss use of data!

Charlie · 13 November 2019

★★★★★ 5/5

Google

Maisie at Allen and Harris was so helpful while I was trying to find somewhere to rent, any questions or problems I had she answered them quickly and efficiently. Thank you!

F · 14 April 2026

★★★★★ 5/5

Google

Mollie was very helpful in getting a nice property and made the process so easy.

Ti · 2 June 2025

★★★★★ 5/5

Google

As a landlord, I have used Allan & Harris for years with great satisfaction (or I wouldn't go back). Recently I had the pleasure of working with Bethan at the Stoke Gifford team, and I cannot recommend her highly enough. From start to finish, she was an absolute star. Her enthusiastic and happy demeanor instantly put me at ease, and her patience throughout the entire process was truly appreciated especially as my circumstances became tricky! No question was ever too small, and Bethan always went the extra mile to ensure that everything was clear and moving forward smoothly. What stood out most was her genuine helpfulness. Whether it was offering insightful advice, coordinating viewings, or simply being available to assist with my long list of DIY queries, Bethan consistently exceeded expectations. She really knows her stuff and takes the time to make sure you feel confident and informed every step of the way. Even today, weeks later she is still offering support. Allan & Harris will make me rich one day so here's your 5 stars :-)

Greg · 12 October 2024

★★★★★ 5/5

Google

Emma was phenomenal! She was pleasant. She kept us in the loop throughout the process. She communicated well. She kept us well informed. She answered all my emails / calls within the day. I was thoroughly impressed. Emma Beaumont was exceptionally and absolutely awesome to work with.

Nicole · 17 December 2023

★★★★★ 5/5

Google

Great customer service.

Osian · 4 October 2026

★★★★★ 5/5

Trustpilot

We used Allan and Harris’ mortgage…

We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊

Yaz · 31 October 2023

★★★★★ 1/5

Trustpilot

I’d honestly give zero if this was possible

I’d honestly give zero for Stoke Gifford office in Bristol if this was possible. The HQ needs to support the branch and the staff - as a buyer, having tried to call maybe 5 times on different days, you can’t speak to anyone and diverts to voicemail. I wonder if Sellers know? Perhaps they should try calling and see for themselves.

Mr · 25 March 2026

★★★★★ 5/5

Trustpilot

I just want to thank Dylan for getting…

I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family

RUBEN · 20 March 2025

★★★★★ 2/5

Trustpilot

Incompetent.They assured me it was a good tenant

They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.

Jean · 5 November 2025

★★★★★ 1/5

Trustpilot

So poor experience with them!

So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.

Marcin · 12 October 2023

★★★★★ 5/5

Trustpilot

Best estate agent ever

I used Allen and Harris to purchase a house and Connor Sherman was my estate agent. He was so friendly and helpful. Kept me updated throughout the whole process and would chase up any enquiries that I had immediately.Also, Liam Tresillian, the mortgage broker at Allen and Harris, was extremely helpful and found me the best mortgage deal. I highly recommend using Allen and Harris.

Lisa · 9 May 2024

★★★★★ 5/5

Google

My partner and I had a great experience selling through Allen and Harris using James at the Stoke Gifford branch. He was so knowledgeable using years of experience to help ease us through each stage of the sale and was so respectful and communicative when conducting viewings at the home we were still living in. Highly recommended using this branch!

James · 27 March 2025

★★★★★ 1/5

Trustpilot

TERRIBLE

That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.

Edna · 18 July 2025

★★★★★ 5/5

Google

Finding the right home was becoming a challenge until I was lucky to meet Mollie Musty of Allen and Harris. This process was swift and very professional and at the end I got the house of my dream, and I am so so happy!

Jude · 15 July 2025

★★★★★ 5/5

Trustpilot

Allen and Harris Abingdon, Oxon

Allen and Harris Abingdon were the agents for our onward purchase. Firstly Katherine and then Gemma were really good at keeping us informed what was happening. Much better than the agents who were selling our property. On what was a very long ongoing sale and purchase through no fault of Allen and Harris Gemma worked hard at trying to keep the chain active and to find solutions to push things on. She was always a pleasure to chat to and at the times things were not going well for us a positive voice to talk to. Thank you Gemma and Katherine

Christine · 26 July 2022

★★★★★ 5/5

Google

Bethan was very helpful throughout the process. Really appreciative work. Thanks much

Naveed · 4 November 2024

★★★★★ 5/5

Trustpilot

Thank you Maisy and Olly.

A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.Thank you all 😚

Jo · 25 February 2022

★★★★★ 1/5

Trustpilot

LIARS,MONEY HUNGRY DISHONEST

PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!

Furb · 17 November 2021

★★★★★ 1/5

Trustpilot

Charity Shop Sue needs to help them.

Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.

Andrew · 10 February 2024