Allen & Harris Stoke Gifford reviews

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 5/5

Google

Tom Rollings has been amazing throughout. He always kept us to date and helped us to chase when needed. Really appreciate all his hard work.

LailaJohnson · 11 June 2026

★★★★★ 1/5

Google

The Estate Agent I bought the property with was much more helpful than Allen&Harris at Stoke Gifford who acted for my sale. Allan & Harris are not proactive and do not pursue sales after they have found a buyer. They don't keep other parties informed and are bad at communicating with other agents and lawyers. I would not recommend this agent to my worst enemy. I have moved many times and have never encountered such a dishonest and deceptive agency. Not only do they lie, but when found out, they lie even more to cover their tracks. They will not take any responsibility and they will blame each other in the office. They used to be very good many years ago when Jonathan Siggins was there. It's not the same anymore. Avoid at all costs. Reply to Lucy at Customers Relation: I have emailed you on two occasions and no-one bothered to get back to me. So please stop trying to show that you care. Any further complaint are better addressed to an outside organization to avoid conflict of interest.

Complete · 11 November 2024

★★★★★ 1/5

Google

The Estate Agent I bought the property with was much more helpful than Allen&Harris at Stoke Gifford who acted for my sale. Allan & Harris are not proactive and do not pursue sales after they have found a buyer. They don't keep other parties informed and are bad at communicating with other agents and lawyers. I would not recommend this agent to my worst enemy. I have moved many times and have never encountered such a dishonest and deceptive agency. Not only do they lie, but when found out, they lie even more to cover their tracks. They will not take any responsibility and they will blame each other in the office. They used to be very good many years ago when Jonathan Siggins was there. It's not the same anymore. Avoid at all costs. Reply to Lucy at Customers Relation: I have emailed you on two occasions and no-one bothered to get back to me. So please stop trying to show that you care. Any further complaint are better addressed to an outside organization to avoid conflict of interest.

Connie · 28 October 2024

★★★★★ 5/5

Google

I would like to highly commend Bethan for her exceptional service. As a South Korean national renting a house in the UK for the first time, I wasn't familiar with the rental process here. Thanks to Bethan’s kind and detailed guidance, I was able to secure the home I wanted without any issues. There were several challenges regarding the rental period, setting up a UK bank account, sharing code, moving date, and more. I am amazed at how efficiently she resolved these issues and guided me through everything. All the staff at the office were incredibly friendly, and I would definitely recommend Allen and Harris Estate Agents in Stoke Gifford to my friends.

Manjin · 12 October 2024

★★★★★ 5/5

Google

Thank you Molly. You have been so helpful dealing with my mum and her flat tenancy. It has been a quick and efficient process and you have been very friendly, helpful and easy to deal with. Jackie Padgett

Jackie · 17 January 2026

★★★★★ 5/5

Google

So we were greeted my Mollie who works at Allen and Harris, just wanted to say how amazing she has been for us!, she has been incredible and I’m not just saying that but she has been with us right to the very end and has gone the extra mile, we’re extremely appreciative for her help and care! From beginning to end I really hope she gets some sort of promotion! Because she 100% deserves it, so a just a massive THANK YOU! Mollie you have been amazing! I recommend to anyone the most helpful person ever! Bless you! X

Raj · 17 February 2026

★★★★★ 5/5

Google

Mollie was so amazingly lovely and helpful! We saw so many houses and dealt with so many estate agents and she was the best by far! She was so positive and informative and made us feel so accommodated! It makes such a difference during such a stressful time! - Daisy and Connor

Daz · 24 July 2025

★★★★★ 5/5

Google

Thank you Allen and Harris. We received our keys today and it was very nice experience. Special thanks to Mollie who made the process very simple and fast. Thank you so much Mollie

Lucy · 17 January 2026

★★★★★ 5/5

Google

My partner and I recently relocated to Bristol from the Channel Islands. Allen and Harris in Stoke Gifford was the first letting agent we visited while on a weeks holiday and we were warmly greeted by Tiffany and although it was her first day working for the branch, it was certainly not her first day in her career! She was extremely professional and knowledgeable and as luck would have it, a flat which suited our budget and criteria was about to come on the market in a few weeks. Tiffany stayed in constant communication with us, giving us updates on when we might be able to carry out an online viewing, as we still lived overseas. Which we found difficult with other estate agents while on our visit. Tiffany was accommodating to all of our needs! I honestly cannot recommend Allen and Harris enough for making our dream come true and Tiffany for working so hard to help us start a new life!

Karl · 14 June 2024

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 5/5

Google

I had a really good experience with Allen and Harris on my search to rent. I was greeted at a property by Maisie Thwaites who was just absolutely amazing, she was so professional, friendly and kind. She was very in depth about the property and made it so smooth sailing, her communication is spot on, always responding, reaching out and always extremely helpful. Couldn’t recommend this agency and Maisie enough!!!!!

Abi · 27 March 2026

★★★★★ 5/5

Google

Mollie Musty has been absolutely superb. She has been ready to go above and beyond. She has brought to us solutions to every issue we'v encountered and has been the perfect image of customer service. I can't recommend her enough.

AbdulRahman · 11 October 2025

★★★★★ 5/5

Google

Thank you Bethan for organising this rubbish to be removed! It was such an eye sore and at one point I thought I might have to go to the tip myself!! Bethan dealt with the issue really quickly and was super friendly. A massive thank you again Bethan, and to the landlord and rubbish removal person ( I know they moved extra rubbish too!) Look the difference! Much appreciated Margriet ☺️

Joy · 12 September 2024

★★★★★ 4/5

Google

Unfortunately our last tenant caused alot of damage to our property. The member of staff who supposedly carried out the vetting has now left. Thankfully that is the last bit of negativity as since then everyone has been keen and professional. I have to mention in person Mark Hinton who has been pursuing our ex tenants to get our deposit back. It may have taken 4 months but his diligence and tenacity has finally got us back what we deserved, so thank you.

Jeremy · 17 December 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 5/5

Google

Mollie is brilliant! She is super helpful ☺️

Liza · 11 June 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Google

Mollie was very helpfull and she was amazing in what she did. I am verymuch thankfull to Mollie. Thank you Allen and Harris

Jins · 17 January 2026

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 5/5

Google

Fast, friendly and professional service. A big thanks to Molly for all her help.

Mike · 27 March 2026

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025