Trusted Agent profile · Stoke Gifford
★★★★★
365 reviews across 2 platforms
41 North Road, Stoke Gifford, Bristol, BS34 8PB, BS34 8PB
Part of Allen & Harris, see every office.
Allen & Harris's office in Stoke Gifford, at 41 North Road, is rated 3.4 out of 5 across 365 reviews on two platforms, including 160 Google reviews rated 4.3.
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Every review we hold for the Stoke Gifford office, from every platform, shown as written. First names only.
1/5
TrustpilotCharity Shop Sue needs to help them.
Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.
5/5
GoogleMe and my partner cannot recommend Allen & Harris’s Stoke Gifford branch enough. As 1st time buyers, they were patient with us seeing as it was our first time buying a home. Not only that, they were always more than willing to allow us to organise for contractors to go to the house before we had the keys. And also helped move the process of the house buying run smoothly and also faster by communicating with both our and the sellers conveyancers. We would also like to particularly thank Alex, who was in charge of our house buying - who always went the extra mile - even when picking up our keys, where he insisted on waiting past the time he should have left work for my partner to arrive. Thank you so much Alex and also thanks to the other members of the team at Allen & Harris Stoke Gifford branch.PositiveQuality
5/5
GoogleRented through Allen & Harris recently. From start to finish a great experience, Scott was very friendly and helpful. Any time I had questions or wanted something confirmed, it was done so quickly and professionally. Moving into the house, the online inventory was extensive and well presented. Signing the documents online was also very easy and fast. I've been renting in Bristol for the past 8 years, over 5 houses, and this was one of the smoothest processes I have experience. Could not recommend more.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotVery highly recommend Allen and Harris
Very highly recommend Allen and Harris. Communication was plenty. Good Advice, All Thanks for the Patience of Matthew at A&H. Professional, friendly service. All made a very difficult time for me and my family. In parting with my late parents home. Thank you so much for everything
5/5
TrustpilotFirst time buyers - Excellent team
We were buying as first time buyers, we had no idea what we were meant to be doing and when. Our sale wasn't the easiest due to many complications from the developers, but Carly and the team really went above and beyond for us. I was able to call nearly every other day and they'd all be cheerful, tell me I am not a fool for constantly chasing, and just being absolutely lovely. I highly recommend Allen and Harris! Their customer service is on another level and they would bend over backwards if that would help the process move smoother.
5/5
TrustpilotTeam Corsham - Amazing Service!
Team CorshamThe Corsham branch have been absolutely amazing, selling our house and proactively supporting us in the dreaded “chain”.Courtney has been an absolute 🌟, like a dog with a bone when faced with dealing with a shocking estate agent at the bottom of the chain, and an arrogant and useless solicitor in the middle! She was amazing in keeping the top of the chain fully informed and worked tirelessly and cohesively with estate agents to get the chain across the line.Sarah and Beth have been fab too, always at the end of the phone to listen to our concerns and act accordingly.Thanks Team Corsham for helping us realise our dream!From: Team Neston 😜
5/5
GoogleA massive thank you to Josh Morgan for dealing with the purchase of my property, I would highly recommend using him for mortgage advice🙌🏻 …
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery little communication. AVOID!!
Avoid this company at all costs. I used the PPAISLEY branch, I was misquoted on the fee cost and over quoted on the value of my property. So, it cost me MORE to sell and my property was worth LESS than they said. After taking time off work to allow Allen & Harris' photographer in my property I ended up asking them to use my own photographs. I was told I would be contacted once a week with an update, but this rarely happened. Prior to my flat selling I hadn't heard anything for over 3 weeks. I has to ask them to check viewers were actually viewing a property that fitted they're search criteria. A constant reason a buyer wasn't interested was that it was in the wrong area. Goodness sake! Google maps!! Check with the buyer where they DO want to stay!! That was beyond strange, why view somewhere that is not in your search area? I honestly doubted half my viewers even existed. Weekly calls from the office from Leanne soon stopped, these calls were embarrassing as Gary who sold me on using Allen & Harris had assured me that my property was in high demand. This was obviously not the case OR this company were not doing their job. I eventually had to chase up this company to make sure they were doing all they could to sell my property. I think they were more relieved my property sold than I was, I got ONE phone call to say an offer was being initiated and that was the last I heard from them. Everything then came thro my solicitor. They did practically NOTHING to earn their over-rated fee. Avoid this company at all costs. I have only awarded 1 star as there is no option to give ZERO.
5/5
TrustpilotWonderful company to deal with
From the initial meeting to the conclusion the Ayr office were fantastic Caitlin, Ben and Allan were calming and reassuring at all stages. I am the anxious type so their management and constant updates were very welcome. I wish I had gone with their lawyers too in retrospect. I would not hesitate to deal with them again!!
5/5
GoogleEveryone we have spoken to at Allen and Harris has been really helpful and communicative, I would happily recommend them.
Thank you so much for your kind words! We strive to provide exceptional service and it's wonderful to hear that it is appreciated. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWould give zero if I could
Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.
1/5
TrustpilotThe same thing happened to me with…
The same thing happened to me with Allen and Harris. I arranged to see a house in Stoke Gifford with Alex. He cancelled this appointment after I had set off to see the house ( a 160 mile return journey) saying it was under offer so they cancelled the viewing. They seemed more interested in selling financial products than houses. There is something underhand in this and they are not acting in the interests of buyers or sellers. I will try never to patronise them again.
5/5
GoogleHave really enjoyed working with Tiffany and Mollie from Allen & Harris, Stoke Gifford. They are both really lovely, friendly and proactive people. They know the market really well, and have been excellent at managing our properties.
Thank you for your glowing 5* review Kit. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI rang their rose hill branch to let…
I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.
1/5
TrustpilotRude and abrupt - Clarkston Branch
I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.
1/5
GoogleLettings service has been increasingly terrible over the past 9 months. No key contacts to deal with as it appears they all keep leaving. I'm having to chase up rental statements and payments on a monthly basis. I leave voicemails and no one gets back to me. I will be moving my properties elsewhere once the agreements run out.
Hello Ayomide Ajijedidun, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotShady, sneaky, dishonest.
Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.
1/5
TrustpilotThis agency is a complete joke
This agency is a complete joke. The day I involved them in the sale of my house I regretted it. First the Branch Manager went off sick and that was the start of our problems. Their surveyor couldn’t even work out the size of our house correctly and underestimated the size of it by nearly a third, and was way out with the valuation. The Area Director was supposed to sort it all out, but I later found out he didn’t even know who to contact in Connells Surveyors. The final straw was they hadn’t even the decency to cancel the contract and let us get an agent who knows how to sell a house. Avoid Allen And Harris Hamilton at all costs!
1/5
TrustpilotDreadful service from Allen and Harris…
Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area
1/5
TrustpilotThe adviser who was also the manager …
The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process
1/5
TrustpilotHad to give 1 star as giving none was…
Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.
5/5
GoogleI have found Allen & Harris to be very helpful in my search for a property to purchase. Amy in particular is friendly, professional and proactive. There are a number of viewings I have done with some other agents and they have not even bothered to call me for feedback. If I was selling a property, I would definitely place it with Allen & Harris.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had my mortgage offer through Josh Morgan from Allen and Harris and it was a great experience, he got me a very good mortgage rate and he managed to keep it and I had to change the deal three times and he was very patient and understanding and polite and very helpful. Im really glad that I chose Josh in Allen and Harris
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleLettings team are poor at managing hmo waste issues and do not reply to emails Do not use this team
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
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Tell us what you need and we'll put you in touch. Allen & Harris Stoke Gifford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke Gifford.
