Trusted Agent profile · Stockton-on-Tees
★★★★★
617 reviews across 3 platforms
21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Stockton-on-Tees, at 21 Bishop Street, is rated 4.9 out of 5 across 617 reviews on three platforms.
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
5/5
TrustpilotClaire Aitken
Claire Aitken was really helpful showing us around the property I was interested in as well as telling me info about the local area as well as other opportunities that may be of interest to me. As a leader in sales I appreciate good and honest service. In times like today it’s important keeping great staff who do a great job.
Thank you Arsalan for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service and communication all the time
The staff were great and friendly, they chased buyer and solicitors to progress the completion of sale and gave regular updates.
Thank you Richard for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotVery professional and supportive.
Sorry this is late in posting... Thank you so much Andrea, Eleanor and Mark for your support throughout the sale of my property. I faced stressful times, however, you all reassured me and supported me every step of the way, even when the house was sold you still listened. Very professional. THANK YOU! Xx
Thank you Miss Kinder for your 5 star review of our Ingleby Barwick team. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotPROPERTY SALE/RENTAL
I wished to sell a property and asked this company to handle the sale for me. I was unable to receive an acceptable offer so this company very quickly found me an excellent tenant/rental income. Everything was handled very professionally and I am delighted with the service given.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHelpful friendly staff
Helpful friendly staff, efficient, and professional.
Thank you Paul for your 5 star review, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotAll the staff involved in my house…
All the staff involved in my house search and now renting have been fantastic with everything
Thank you Paul for your 5 star review, we greatly appreciate your review. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service from Andrea and…
Excellent service from Andrea and Rachael, from start-finish. I would definitely use and recommend Smith & Friends.
Thank you Ian for your 5 star review of our Ingleby Barwick team in particular Andrea & Rachael. We greatly appreciate your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotFirst house purchase!
Very helpful and friendly! Quick to get back to you, and very well organised! Helped throughout my whole process!
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotSmith and Friends were very honest…
Smith and Friends were very honest about the valuation of our home. They know the local market very well. They have been proactive about the viewings and helping with the negotiations fir the offer.
5/5
TrustpilotReally great experience all really nice…
Really great experience all really nice staff. We especially need to say thanks to Olivia who was amazing. She answered all our questions and was really supportive the whole way through. As first time letters it was a really positive experience and having Olivia made it really easy
Thank you Evelyn, we really appreciate your time and review of our Darlington team and Olivia in particular. She will be delighted to read your kind words.Kind regardsMark SmithManaging Director
5/5
TrustpilotHad a good experience throughout
Thank you Asma for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. Extremely efficient, kept up to date with progress every step of the way.
Thank you Julie for your 5 star review, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
4/5
TrustpilotHouse Sale Aug 2024
The start of the process was great and the getting us engaged in the process was good, sold a great vision for the company and the process, this wasn’t always followed through at the same speed with slow comms, E.G the selling vendor always seemed one or two days ahead of Smith and Friends. Smith and Friends need to look at the flow of data and some times too many people are involved which creates delays and frustrations for the seller. Overall good but could have been much better with some simple tweaks. Thanks
Hi Lee, Thank you for your valuable feedback. We are continually reviewing our processes to make for a better experience.Best WishesMark SmithManaging Director
4/5
TrustpilotVery helpful staff especially Lee who…
Very helpful staff especially Lee who was very helpful and reassuring about the process at a time when rules for renting were changing
3/5
TrustpilotLimited professional input
Friendly interactions throughout but only limited support and advice provided. At the viewing stage the staff member freely admitted she had no knowledge of the property and was attending on behalf of one of her colleagues. Offer stage support was fine. But later in the process, when I needed support to deal with an issue with the seller it felt that they were reluctant to get involved. I understand the seller is ultimately their client but all the same it was difficult to see what professional expertise they brought to the party. Disappointing.
Hi Claire, thank you for your review. I have contacted the office manager for his feedback on this and I shall contact you shortly.Kind regardsMark SmithManaging Director
5/5
TrustpilotReliable. Honest and candid
Reliable, well resourced agency. Candid valuer. Helpful staff with good systems who follow up on any issues. Not over reliant on internet systems and readily available to discuss to face to face on on the phone
5/5
Trustpilotvery good service you give use with…
very good service you give use with selling our house i could not wish for a better company thank you all we would highly recormend smith and friends all how work for them great company
5/5
TrustpilotHighly Recommend ***
Amazing! Ellie from the ingleby Barwick branch assistance in finding a new home was truly exceptional. Her expertise, dedication, and care throughout the entire home search process were invaluable. Ellie's deep knowledge of the housing market and her commitment to understanding my needs made the experience smooth and stress-free. Her attention to detail and personalized approach ensured that I found the perfect home. I am grateful for Ellie's guidance and support, and I highly recommend her to anyone in search of their dream home. Thank you, Ellie, for making this journey so positive and rewarding. You are a superstar :)
Thank you for your fantastic review of Ellie and our Ingleby Barwick team. We and Ellie greatly appreciate your kind words.Best WsihesMark SmithManaging Director
5/5
TrustpilotFantastic from the first contact very…
Fantastic from the first contact very good information at all stages, Attention to detail in all the photographs, We had a offer in 2 days and sold it to them. Thank you so much
4/5
TrustpilotVery pleasant and helpful women
Very pleasant and helpful women, when things got a bit stressful they were there for me !
Thank you Thomas for your review, Kind regards Mark Smith Managing Director
5/5
TrustpilotRental Property
I can’t praise Smith & Friends enough! They bent over backwards for me! I would recommend them to anyone. I would like to personally like to thank Mark & Hayden for all your efforts, it’s very much appreciated!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilot"Outstanding Service - Highly Recommended!"
From the very first interaction, their professionalism and dedication were evident. Ellie took the time to understand exactly what I was looking for and went above and beyond to find the perfect property that met all my needs.The communication throughout the process was exceptional. They kept me informed at every stage, answered all my questions promptly. The entire process, which can often be stressful, was made smooth and seamless.If you are looking for a reliable and efficient letting estate agent, look no further. Thank you for making this a stress-free and positive experience!
Thank you Maria for your fantastic 5 star review of our Ingleby Barwick team and in particular Ellie.It is very much appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThey where helpful and gave me timely…
They where helpful and gave me timely updates through the process of purchasing our home
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotLovely, friendly staff & stress free …
Everyone I’ve spoken to at the Ingleby Branch has been amazing. Victoria and Andrea especially have been lovely & helped throughout the whole process. It was a long 7 months so the help was very appreciated during the ongoing stress. They happily reached out to contacts for me when I struggled to get responses so kept things moving. Overall great experience :)
Thank you for your fantastic review Emily. Our Ingleby Barwick team will be delighted to read your kind words. Best Wishes Mark
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