Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
Robinson’s have been excellent with the sale of our property from the instruction through to completion, from everyone organising viewings through to assisting with the sale itself and a special mention to Joy who has been extremely helpful and throughout the process l would certainly recommend using them if you are considering selling your home
Vicki · 25 March 2022
Agent replied · 23 October 2024
Thank you for your brilliant review of our Darlington team Vicki. Joy and the team will be delighted to read your kind words. Best Wishes, Mark
★★★★★ 5/5
TrustpilotFantastic service from putting our home…
Fantastic service from putting our home up for sale it sold in two days lovely staff done a fantastic job special thanks to Nicola
Mr · 2 August 2024
Agent replied · 23 October 2024
Thank you Mr & Mrs Ross for your lovely review. Kind regards Mark SmithManaging Director
★★★★★ 5/5
TrustpilotAndrea was fantastic
Although the sellers pulled out of my purchase just prior to completion, Andrea was amazing and has been a great support along the way, even offering support after the purchase had fallen through
Melanie · 13 February 2024
Agent replied · 23 October 2024
Thank you Melanie for your 5 star review of Andrea and our Ingleby Barwick team.Kind regardsMark SmithManaging Director
★★★★★ 4/5
TrustpilotPaige is excellent
Paige is excellent! Great at communicating with us, resolving issues quickly and efficiently and keeping us up to date!
Jennifer · 7 November 2025
★★★★★ 5/5
TrustpilotThe staff are throughly professional in…
The staff are throughly professional in their service.Friendly and ready to advise...making the purchasing process smooth and problem free...always obliging and ready to help..
Paul · 29 September 2026
★★★★★ 5/5
TrustpilotWould like to thank the Stockton office…
Would like to thank the Stockton office for handling the sale of my house. In particular Lindsey has gone the extra mile to make a stressful time smoother. She helped keep the sale on track, keeping me informed along the way. Very friendly and professional throughout. Couldn't recommend this team highly enough
Annabel · 27 June 2022
Agent replied · 23 October 2024
Thank you for your review Annabel, Lindsey will be delighted to read your review. Best Wishes, Mark
★★★★★ 5/5
TrustpilotGreat experience in buying our first…
Great experience in buying our first home. We were tenants with them and the process was exactly how it is was described it would be. Check out of rented property was good and their mortgage adviser helped us with our purchase, Chris at HNW assisted with our legals and the sales staff were polite and always returned calls or emails even the most trivial things. Highly recommended.
L · 10 October 2024
Agent replied · 23 October 2024
Thank you Louise for your 5 star review of our Stockton office. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat service!
Easy process, great communication. Fought to get us more info from buyer and their solicitor when things weren't progressing.
Great service!
David · 6 October 2026
★★★★★ 5/5
TrustpilotFantastic Service as always
Fantastic Service as always Big thanks to Joy for keeping the sale on track
Ms · 20 November 2024
Agent replied · 23 October 2024
Thank you Ms Woodward for your fantastic 5 star review of our Darlington team. We are very proud of our Darlington team and I know they will be over the moon to read your kind words.Best Wishes, Mark
★★★★★ 5/5
TrustpilotGreat experience,from start to finish.5 stars
Ellie was extremely helpful,I would not hesitate to use Smith and friends estate agents again,everything went smoothly,5 stars.Kind regardsBob
Sandra · 30 August 2024
Agent replied · 23 October 2024
Hi Sandra,Thank you for your 5 star review of our Ingleby Barwick office and Ellie.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotSmith and Friends
Smith and Friends were extremely helpful and made the whole process of buying a property as stress free as possible. I would highly recommend them.
Simon · 16 May 2024
Agent replied · 23 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotHelpful and responsive.
Smith and Friends were helpful and, whenever I had queries or problems, they were quick to respond.
Darren · 30 September 2024
Agent replied · 23 October 2024
Thank you Darren for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGood service
Helpful, good service
Scott · 27 June 2026
Agent replied · 22 September 2026
Thank you Scott for your 5 star review,
Kind regards
Mark Smith
Managing Director
★★★★★ 3/5
TrustpilotThe key handover was not really…
The key handover was not really pleasant as I have to go to the office to collect it, the signboard *for sale* was not removed until few weeks after I moved in to the property. I still have to go back to collect other spare keys after 2weeks.I suggest hand over of key to a property should be a memorable experience for any client(s).
Jumoke · 7 October 2024
Agent replied · 23 October 2024
Thank you Jumoke for your review. As per our conversation I am sorry for the delay in our vendor bringing keys into the office. I m glad you have them all now and are settling into your new home.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotJoy was fantastic throughout a…
Joy was fantastic throughout a difficult moving process. She was helpful , considerate , communicated when necessary and extremely responsive. My solicitor ( a local firm ) said if you were selling a house you would want joy as the estate agent as she was excellent
Laura · 13 October 2022
Agent replied · 23 October 2024
Thank you, Laura, for your 5-star review. Best Wishes, Mark
★★★★★ 5/5
TrustpilotJoy was fantastic from start to finish
Joy was fantastic from start to finish, being first time buyers this was all new to us both and Joy kept us in the loop with everything that was happening. She was fantastic throuought the whole process
Adam · 24 July 2023
Agent replied · 23 October 2024
Thank you Adam for your 5 star review, we hope you're settling into your new home.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotExcellent Service
We have dealt with the Stockton branch for 6 years as a landlord and they have always given Excellent advice and service. In particular Claire Etheridge has been really professional, efficient and always ready to help, nothing being beyond her remit. Claire is an asset to the business.
David · 5 July 2022
Agent replied · 23 October 2024
Thank you David for your 5 star review, Claire and the Stockton team will be delighted to read your kind words. It’s makes our job very worthwhile. We value Claire greatly. Kind regards, Mark
★★★★★ 5/5
TrustpilotEfficient service
I would like to thank Paige Liddle for all her help securing a tenancy of a property for me this week. She was amazing in getting everything done so quickly and efficiently. Her relaxed professional manner put me at ease in a very stressful situation.
Tricia · 13 October 2022
Agent replied · 23 October 2024
Thank you, Tricia, for your 5-star review. it is greatly appreciated. Kind regards, Mark
★★★★★ 5/5
TrustpilotGreat service
Great service from Smith & Friends. Purchased my new home from them and Andrea was very helpful during the process.
Lauren · 12 July 2024
Agent replied · 23 October 2024
Thank you Lauren for your 5 star review of our Ingleby Barwick team and Andrea.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotHighly recommended
First class from start to finish, professional, pleasant, competency from all the staff.Highly recommended Cannot name all the staff, which I should but Megan was outstanding.
Mr · 20 March 2024
Agent replied · 23 October 2024
Thank you Mr Dixon, we greatly appreciate your review and Megan will be delighted to read your feedback.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotRachel kept us informed at every stage
Rachel kept us informed at every stage, we were dealt with professionally and with care
Constance · 30 September 2024
Agent replied · 23 October 2024
Thank you Constance for your 5 star review. It is greatly appreciated by us all.Best WishesMark Smith Managing Director
★★★★★ 5/5
TrustpilotNicky and the team worked really hard…
Nicky and the team worked really hard to get me a good tenant.Recommend
Stephen · 28 October 2024
Agent replied · 25 December 2024
Thank you Stephen for your 5 star review,Best WishesMark SmithManaging Director
★★★★★ 4/5
TrustpilotOK to begin with but to many people…
Thank you to Richard for his honesty which is why we upgraded the review.
Jill · 9 October 2024
Agent replied · 23 October 2024
UPDATE 9 October 2024 -Thank you for your email Jill and I am aware Richard has been speaking to you and we appreciate your feedback for us to review our processes.I hope you are starting to settle into your new property.Kind regardsMark Hi Jill, thank you for your review, I shall speak to my Manager of the office to get a better understanding of this situation. You can email me directly at marksmith@smith-and-friends.co.uk as I would like to know a little more of your experience.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotWe would 100% recommend Smith & Friends to our friends and family.
We used Smith and Friends to sell our home, from start to finish, they made the process extremely easy and kept us informed throughout.The photos that were taken showcased our home perfectly, this definitely contributed to us accepting an offer within a week of it going up for sale. We would 100% recommend Smith & Friends to our friends and family.
Mr · 8 October 2024
Agent replied · 23 October 2024
Thank you Mr & Mrs Daurge for your 5 star review. It is greatly appreciated by us all. Thank you for choosing Smith & Friends.Best WishesMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
