Trusted Agent profile · Stockton-on-Tees
★★★★★
617 reviews across 3 platforms
21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Stockton-on-Tees, at 21 Bishop Street, is rated 4.9 out of 5 across 617 reviews on three platforms.
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
5/5
TrustpilotGood people's person.
Keeping me up to date with new properties on the market.My rent application going through was a very big applause for me. Chloe was with me all the way. Thank you very much Chloe Wardingham.
Thank you Siba for your lovely review of Chloe in our Middlesbrough office. Kind regards, Mark
3/5
TrustpilotThe length of time it took .…
The length of time it took,was advised by Smith and friends on a solicitor to deal with the paperwork took their advice wouldn't advise anyone to use either of the SERVICES, it took 7 months from start to finish to deal with one property with no chain , RIDICULOUS.MARCH TO SEPTEMBER 6TH .
Thank you Mrs Huggins for your valuable feedback. I have a meeting with our solicitors panel and I shall be personally looking into why this took from sales being agreed on 16 April to completion (99 working days), As with all property sales there is more than one party responsible for making the transaction move forward. My apologies for any delays caused by the solicitors involved.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you
Just a message of thanks to all staff at the Marton branch, in particularly Nikki, who helped my granddad after a nasty fall outside of the office and assisted him while waiting for an ambulance. Your kindness is greatly appreciated.
Hi Faye, firstly we wish your Grandad a speedy recovery and I know the Middlesbrough team are sending their best wishes too. Thank you for your review. Kind regards, Mark
5/5
TrustpilotWe were well looked after by the whole…
We were well looked after by the whole team at ROBINSONSA special mention to Joy Cruddas who kept us updated throughout the sale to completion Thanks again
Thank you Bernie for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service
Through a difficult time selling my deceased Mothers house Manj and Andrea at Smith and Friends have been fantastic. Wasn’t an easy situation as I live 260 miles away and even though we had the sale fall through a few times they both were great, never being anything but positive and supportive. Highly recommended.
5/5
TrustpilotSmith and Friends have been fantastic
Smith and Friends have been fantastic, the team's very professional and helped me to buy my first home. The procedure from start to finish went so smoothly keeping me informed every step of the way. If I was to ever buy another property will definitely try to go through Smith and Friends again.
5/5
TrustpilotAttentive and professional
Attentive and professional. Would recommend. Special thanks to Megan, Rachel and Catherine.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI would like to thank Smith & Friends…
I would like to thank Smith & Friends Stockton office for making my sale process extremely straightforward, and keeping me informed throughout the duration of the sale. I don’t want to name any person in particular as I believe everybody in this office works together and have all contributed brilliantly
5/5
TrustpilotPEOPLE WERE FRIENDLY
PEOPLE WERE FRIENDLY, HELPFUL AND INFORMATIVE.
5/5
TrustpilotMark’s Team was Superb.
Mark and the team has been very lovely. They are honest and very professional. Mark was very responsive and super kind, easy to transact with. Would recommend immensely.
Thank you Virgiedith for your fantastic review.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat staff
Great staff, special thanks to Richard & Steffi who kept me in the loop every step of the way .She really cared & definitely went the extra mile for me.Many thanks
Thank you for your 5-star review of our Middlesbrough office. Kind regards, Mark
5/5
TrustpilotGreat service from start to finish
Great service from start to finish and highly professional. Very competitive pricing and it was an excellent experience throughout. I was really impressed with the quality of the photos and 360 virtual walk through. All the staff were very friendly and happy to help with anything we needed.
Thank you Melissa for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotOlivia was very helpful and went above…
Olivia was very helpful and went above and beyond to help my situation
Thank you Michael for your 5 star review for Olivia at our Darlington office.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat freindly company go above and…
Great freindly company go above and beyond keep you updated throughout the sale iv used these a few times now
Thank you Angela for your 5 star review, we all greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotHelpful
The first estate agents ever to go an extra mile to take all our requirements into consideration and to quickly help us. Appreciate their super fast response! Chris is a star !
Thank you for your 5 star review of for our Stockton office, Best Wishes, Mark
5/5
TrustpilotExcellent
Claire, Lyndsey, and Janie were very professional and helped the sale to go through smoothly.
Thank you Mrs Cadwallader for your 5 star review. We greatly appreciate you taking the time to review our Stockton team.Best WishesMark SmithManaging Director
5/5
TrustpilotFriendly
Friendly. Helpful. Responsive.
5/5
TrustpilotHelpful knowledge staff
5/5
TrustpilotGreat communication
Great communication Always helpful
5/5
TrustpilotA Joy!!!
Joy was a JOY to deal with, replied swiftly and dealt with requests just as promptly. You’re in good hands if you’re passed onto Joy!!
What a wonderful review, thank you Kim.Best WishesMark Smith Managing Director
5/5
TrustpilotHelpful advise and smooth sale of…
Helpful advise and smooth sale of property. All queries were dealt with in a timely manner or immediately.
Thank you Lorraine for your 5 star review, it is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
TrustpilotReally good service
Really good experience from first contact to purchasing a property. Staff friendly, knowledgeable and efficient. Would highly recommend
Thank you Michelle for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotI can’t fault them
I can’t fault them, the girls I spoke to from the beginning to completion were constantly professional friendly and efficient and upon completion day actually managed to pull together what the solicitors were unable to manage hence ensuring no delay, which would have been the case. I have recommended them since and I know of at least one person who is using them because of that.
Thank you Pam for your 5 star review, it is greatly appreciated. Best WishesMark SmithManaging Director
5/5
TrustpilotWorked with Joy Cruddas on this file…
Worked with Joy Cruddas on this file and she was exceptionally helpful throughout the process and a pleasure to deal with.
Thank you Emma for your review of our Darlington team and in particular Joy. Greatly appreciated.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smith Stockton-on-Tees won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 20252025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Stockton on Tees) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockton-on-Tees.
Yes. Smith & Friends Estate Agents (Stockton on Tees) won Best in Postcode (TS18) at the ESTAS 2025 awards.
