Trusted Agent profile · Stockton-on-Tees
★★★★★
617 reviews across 3 platforms
21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Stockton-on-Tees, at 21 Bishop Street, is rated 4.9 out of 5 across 617 reviews on three platforms.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Stockton on Tees) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockton-on-Tees.
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
5/5
TrustpilotI have used Smith and friends for a…
I have used Smith and friends for a number of years for our rental properties. They have successfully sourced tenants of a good calibre and who still remain tenants . Recently Nikki and Richard smoothly brought a new rental to the market, sourced good calibre tenants once again. . I would have no hesitation in recommending Smith and friends for renting, selling or buying
1/5
TrustpilotI would not sell my house with these…
I would not sell my house with these people badgered while I was buying advised by one not to have a survey to realise when I bought the house ive water leaks everywhere and drains not covered for sewage ..no pipes going into drain from boiler ive had a plumber out who also noticed all this aswell.unhelpful unless they are pushing a sale don't care about the buyers so if I sell it won't be through these .I would like to add some of the girls are lovely and was helpful and did do a lot while I was buying but the attitude of some of the others that's caused this review
***update 12:26pm 2/8/24***Email sent to Karen with copies of notes offering a survey referral to Trew Surveying.I have advised I will review the call log on my return from annual leave and contact Karen with my findings. Mark SmithHi Karen Thank you for your review. I shall be looking into this and listening to all calls on return from annual leave as I am surprised we have advised not to have a survey. If you can email me with a timeline of events and who advised not to carry out a survey and I shall contact you on my return. My email is marksmith@smith-and-friends.co.ukWe do care about our vendor and buyers as you can see from many previous reviews.I look forward to speaking soon.Kind regardsMark SmithManaging Director
5/5
TrustpilotOu experience with this estate agent…
Ou experience with this estate agent was exceptional and significantly superior to others. Craig came to our first meeting very well prepared, He had researched the area and the selling details of current and recent similar properties. He suggested a significantly higher selling price that two other local agents. We had almost twenty viewings in the next week. All managed by S&Fs, we accepted an offer that was more than ten percent higher than the other agents suggested. They were efficient, helpful and professional throughout. I highly recommend
5/5
TrustpilotOutstanding customer service
From the moment our house was put on the market to the day of completion we were so pleased that we asked Smith and Friends to sell our house. Everything about the selling process was expertly and professionally explained to us in person. The advertising of the property was superb with extras such as drone footage. Throughought the sale we were kept up to date of proceedings by the diligent, courteous and friendly staff. Altogether a positive experience and recommend Smith and Friends for your next property sale/purchase.
Thank you John for your wonderful review of our Stockton team. We all greatly appreciate your kind words and thank you for using our services.Kind regards Mark SmithManaging Director
5/5
TrustpilotWould highly recommend
Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.
Thank you Martin for your 5 star review of our Ingleby Barwick office. Kind regards Mark Smith Managing Director
5/5
TrustpilotPoperty Sale
Made selling our elderly mother’s property very easy with good communication and service
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotGood experience dealing with this estate agents
Smooth communication is the highlight of the service received from this estate agent
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
4/5
TrustpilotOverall good service
There was a good number of prospective buyers. Staff arranging viewings were efficient but also had time to chat. Staff liaison with my legal firm was good. I should have been notified that the EPC was out of date and that it was not their responsibility to do this.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood fast efficient service conducted…
Good fast efficient service conducted professionally by Nikki and her team, kept upto date with information and with very good ' people' and communication skills, pleasure to do business with.
5/5
TrustpilotGreat communication
Claire Grundy in the Stockton branch was super pro-active, friendly and helpful throughout my entire tenancy start to finish. Great communication even whilst I was on the other side of the world in New Zealand! Thanks Claire, your help was invaluable ☺️
5/5
TrustpilotHayden was amazing over email and…
Hayden was amazing over email and phone, he was very fast to respond and very friendly. Ken showed me round the property he answered all my questions and was extremely nice, giving me lots of information on the property
Thank you Chelsea for your review of Hayden & Ken at our Stockton office, it is greatly appreciated.Best WishesMark SmithManaging Director
3/5
TrustpilotDisappointed
I was a buyer in this process.Not enough staff to allow us to view the house when we wanted. Viewing staff pleasant.Sales staff very helpful with negotiation with vendor. Sales progression could have communicated more frequently and did not seem to know very much about vendor details or timings. I had the impression she was totally overworked.When we picked up the keys the staff member I spoke with was unhelpful and dismissive. Disappointing experience.
Thank you Mr & Mrs R for your valuable feedback. As you can see from previous reviews this standard you have experienced it’s the standard we deliver. I shall contact you directly as I would like to know more a little about the viewing scenario as we have 3 outworkers who can undertake viewings. Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat Communication
Robinson’s were our first experience with estate agents and they made it such a positive one. Great communication throughout, from viewing properties, to listing and selling ours. Nicola was very helpful, easy to get hold of and generally made the process feel less daunting. Will definitely use Robinson’s again.
Thank you for your fantastic review Emma.Best WishesMark SmithManaging Director
5/5
TrustpilotWell done Steffi!!
I had a lousy solicitor,one of your recommended ones but Steffi Hughes kept me informed of the progress,or lack of it by being in contact with solicitors on each side of the sale and keeping me abreast of her findings, nothing was too much bother!!!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service fabulous staff.
Fabulous service from all the team. Toni who valued my property was excellent. Elaine was fantastic at keeping me informed every step of the way. I cannot praise them enough. Will use again if I ever move. Thank you guys at Marton Road branch your fantastic.
Thank you Mr Wright for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotWhilst the experience with the staff at…
Whilst the experience with the staff at the Marton branch was good, as far as we were concerned the iamsold team were part of the bigger team and our experience with them was frustrating. Initially we were told that the auction process would take up to 56 days. The initial offer was accepted on 9/1/24. Completion did not take place till 23/4/24, 103 days later. The delay cost us financially due to the changes in CG tax. We later found out that the buyer wanted to purchase as a business that was not even registered till the end of January. This was the reason for the excessive delay. The communication throughout from iamsold was poor with emails from our solicitor often not being responded to. Unfortunately this reflects on your business as this is who we signed the contract with.
Thank you for your review. I am sorry to read your comments regarding the auction team, I have passed your comments onto them.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Service
Smith & Friends provide an excellent service. They manage a number of properties and are friendly to deal with & reliable. Thank you Lee & Val.
5/5
TrustpilotAbsolutely brilliant
Mark, Chloe and the team at the Ingleby branch are absolutely superb! So professional, helpful and friendly. Nothing is ever too much trouble and I would highly recommend them! Thank you :)
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSale of our home and purchase of another
Manj was really helpful and really worked to get deals on both our sale and the purchase. Would recommend Smith and Friends.
Thank you Sarah for your 5 star review of Manj, he was delighted to read your feedback as we were.Best WishesMark SmithManaging Director
5/5
Trustpilot10/10 Estate Agent
If you want an estate agent that provide’s 100% customer service then use Smith & Friends. I have recently sold my property with this agency and Mark, Manj and Andrea have been absolutely amazing, they went above and beyond to provide 100% customer service, putting my mind at ease and always on hand to answer queries. I was constantly updated at every step and they filled me with utter confidence in their ability to get the job done in a quick, efficient and hassle free manner. I would highly recommend this agency. Thank you again Mark, Manj and Andrea for a job well done, your all super stars
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSold in days Did not expect my home to sell in 4…
Did not expect my home to sell in 4 days staff wonderful polite and happy each time you see them great service and well done 😀 👍
5/5
TrustpilotHelpful service
Smith & Friends Estate Agents made selling my home easy. The team was helpful, kept me informed, and handled everything smoothly. I highly recommend them.
Hi Bernard, thank you very much for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotHighly recommend Smith & Friends
Excellent service from Smith & Friends on the sale of my house. From the initial evaluation to completion they were always available for advice and assistance.Within 24 hours of the house going on the market, we had eight viewings booked and received an acceptable offer within 48 hours. All staff were professional and knowledgeable. They were all so friendly and I have no hesitation in recommending them.
Thank you Peter for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat team
Great team. Always available and can't do enough.
Thank you Mr Paylor for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
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Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Stockton on Tees) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockton-on-Tees.
