Smith & Friends Estate Agents (Ingleby Barwick) Stockton-on-Tees reviews

★★★★★ 5/5

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Darlington office

Darlington officeStaff were superb, we had to travel from Suffolk to Darlington twice at short notice to view property- the staff couldn’t have been more helpful and supportive. Suzanne who showed us around the properties is an absolute credit to your company. Olivia who has been in contact with us is just brilliant- the management should be so proud of their staff.Thank you so much for making a stressful time for us as easy as you could.

Sharon · 13 February 2024

★★★★★ 3/5

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The key handover was not really…

The key handover was not really pleasant as I have to go to the office to collect it, the signboard *for sale* was not removed until few weeks after I moved in to the property. I still have to go back to collect other spare keys after 2weeks.I suggest hand over of key to a property should be a memorable experience for any client(s).

Jumoke · 7 October 2024

★★★★★ 5/5

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Joy was fantastic throughout a…

Joy was fantastic throughout a difficult moving process. She was helpful , considerate , communicated when necessary and extremely responsive. My solicitor ( a local firm ) said if you were selling a house you would want joy as the estate agent as she was excellent

Laura · 13 October 2022

★★★★★ 5/5

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One person can make a huge difference

It was one person really that made a very difficult process bearable.

Tracey · 23 April 2026

★★★★★ 4/5

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Middlesbrough Office

Middlesbrough OfficeHaving been with the Middlesbrough Team for in excess of 15 years, I've always found them very helpful. I've had a few issues and occasionally a tenant hasn't worked out but appropriate action was taken, where necessary and everything resolved. I've worked mainly with Nikki for a number of years now and she has always been extremely professional, giving good guidance when needed and I would, and have, recommended them to other people.

EAI · 12 April 2024

★★★★★ 5/5

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Friendly staff to get the ultimate goal…

Friendly staff to get the ultimate goal and solve some difficult requests.

Customer · 22 April 2026

★★★★★ 5/5

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Staff were great and knowledgeable and…

Staff were great and knowledgeable and always available to answer any queries.

Julie · 22 April 2026

★★★★★ 5/5

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Good service

Helpful, good service

Scott · 27 June 2026

★★★★★ 5/5

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Joy was fantastic from start to finish

Joy was fantastic from start to finish, being first time buyers this was all new to us both and Joy kept us in the loop with everything that was happening. She was fantastic throuought the whole process

Adam · 24 July 2023

★★★★★ 5/5

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Excellent Service

We have dealt with the Stockton branch for 6 years as a landlord and they have always given Excellent advice and service. In particular Claire Etheridge has been really professional, efficient and always ready to help, nothing being beyond her remit. Claire is an asset to the business.

David · 5 July 2022

★★★★★ 5/5

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A huge “Thank-You” to Andrea at the…

A huge “Thank-You” to Andrea at the Ingleby Barwick branch, she was extremely helpful, organised and answered all of our concerns with the Vendors and their solicitors promptly, if she didn’t know the answer she did not hesitate to contact them directly.The whole team were great, they sold the property extremely quickly, would highly recommend them, thanks again guys Kay

Kay · 23 November 2024

★★★★★ 5/5

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Efficient service

I would like to thank Paige Liddle for all her help securing a tenancy of a property for me this week. She was amazing in getting everything done so quickly and efficiently. Her relaxed professional manner put me at ease in a very stressful situation.

Tricia · 13 October 2022

★★★★★ 5/5

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Great service

Great service from Smith & Friends. Purchased my new home from them and Andrea was very helpful during the process.

Lauren · 12 July 2024

★★★★★ 5/5

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Rachel kept us informed at every stage

Rachel kept us informed at every stage, we were dealt with professionally and with care

Constance · 30 September 2024

★★★★★ 5/5

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All the staff at the Hartlepool branch…

All the staff at the Hartlepool branch have been brilliant throughout this journey special thanks to Rachel Megan Jo Vickey keep up the good work 👍

Terry · 16 March 2024

★★★★★ 5/5

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Nicky and the team worked really hard…

Nicky and the team worked really hard to get me a good tenant.Recommend

Stephen · 28 October 2024

★★★★★ 4/5

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OK to begin with but to many people…

Thank you to Richard for his honesty which is why we upgraded the review.

Jill · 9 October 2024

★★★★★ 5/5

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Hartlepool office was very helpful

I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.

Bruce · 7 October 2024

★★★★★ 5/5

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Friendly on your side estate agents

Friendly on your side estate agents. Nothing was any trouble

MS · 23 April 2026

★★★★★ 5/5

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Hartlepool office was very supportive

I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.

Martin · 27 September 2024

★★★★★ 5/5

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We would 100% recommend Smith & Friends to our friends and family.

We used Smith and Friends to sell our home, from start to finish, they made the process extremely easy and kept us informed throughout.The photos that were taken showcased our home perfectly, this definitely contributed to us accepting an offer within a week of it going up for sale. We would 100% recommend Smith & Friends to our friends and family.

Mr · 8 October 2024

★★★★★ 5/5

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Paige has been great and supportive…

Paige has been great and supportive through this journey of getting a house to rent, she has also been available to answer all my question and concern. Paige handled my concerns professionally and always ready to assist.I just moved in and the house is lovely.Keep it up Paige

Victor · 26 February 2022

★★★★★ 5/5

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Best customer service

Best customer service . My lettings agent Chloe was wonderful . Took me though the entire process step by step .Loved the house warming gift box in the end .

Tricia · 7 November 2023

★★★★★ 5/5

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Trustworthy and Efficient

From the pre-sale discussions regarding the selling price right through to completing the sale, the sales agents made me feel an important part of the process.They were always friendly and informative, offering sound advise when it was asked for. They kept in regular touch, reporting on every viewing and offering advice on any negotiations with prospective buyers.Throughout the whole process everything was carried out with a professional, but friendly approach and was completed within a 12 week period.I would recommend this Estate Agent to anyone who desired an efficient, thorough and trustworthy approach.

Steve · 6 September 2023